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    CSR - Inside Sales - Ottawa, ON, Canada - Graybar Canada Limited

    Graybar Canada Limited
    Graybar Canada Limited Ottawa, ON, Canada

    1 week ago

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    Description

    Graybar Canada is looking for peoplewith a desire to start a long-lasting career at one of the oldest and largest wholesale electrical distributors in Canada.

    Graybar Canada – a division of Graybar Electric US – is a leader in the distribution of high quality electrical, automation and telecommunications products that supports these operations through related supply chain management and logistics services.

    If you are highly motivated and have a passion for customer service and are looking for a fun, rewarding career, we would be pleased to talk to you about joining Graybar Canada.

    Customer Service Representative (CSR) – Inside Sales

    The Customer Service – Inside Sales Representative proactively seeks out customer needs to sell a Graybar solution that provides total customer satisfaction.

    This position provides our customers with a high level of service which includes delivering the highest quality customer care in accordance with corporate objectives and revenue goals.

    Handle incoming and outgoing customer telephone calls in a courteous and professional manner, with a mandate to solicit orders from the existing customer base.

    Coordinate the prompt handling of customer service requests including, but not limited to, order entry, pricing, expediting, billing, order maintenance, credit and claims.

    Assist and support Account Managers by providing technical support to customers and end users, as well as sharing information that will allow both parties to offer customers a total Graybar solution.

    Participate in training sessions, trade shows, branch meetings and sales meetings as requested.
    Keep management informed of local competition and market conditions.
    however, a technical background (i.e. Electrical Engineering Technologist) or post-secondary education is considered an asset.

    Broad knowledge of the company's products and services, with the ability to effectively present these to Graybar Canada's customers.

    One to three years of related sales experience considered an asset.
    Possess strong relationship building skills to cultivate and develop customer loyalty.
    Willingness to gain technical knowledge by attending educational workshops and reviewing publications.
    Proven proficiency with Microsoft Office products including Outlook, Excel, Word and PowerPoint.
    No Evening or Weekend Shifts
    TELUS Health Virtual Care
    Cost shared Health and Dental Benefits
    Long Term Disability Benefits
    Corporate Fitness Membership Program
    Computer Purchase Plan
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