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    Customer Service Representative - Barrie, Canada - Saint-Gobain

    Saint-Gobain
    Saint-Gobain Barrie, Canada

    3 weeks ago

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    Paid Work
    Description

    Customer Service Representative - Barrie

    Position Description

    Job Summary

    WHAT'S THE JOB?

    We are presently looking for a Customer Service Representative at our Barrie branch.

    Schedule: Monday to Friday

    Status: Full Time, permanent, On-site

    Here's what you'll be responsible for in this role

    This position is responsible for ensuring that all incoming customer/sales calls, in person orders and e-mails are serviced thoroughly and professionally, by following through on quoted delivery dates, pricing and resolving customer concerns at one our busiest branches. You will work with a great branch team to deliver the following:

    • Be an all-around champion who can understand customer needs and advise best solutions for a positive customer experience (customer facing)
    • Address client inquiries regarding order status and complete order adjustments in a timely manner and creating new customer accounts for sales team
    • Verify pricing and availability of product with outside sales/customers. Adjust pricing for customers when necessary and apply refunds/returns for customer accounts
    • Liaise with head office and other branches from across Canada to solicit inventory to meet customers' needs
    • Updating, referencing, and maintaining customer accounts in our inventory/CRM system
    • Enter orders for other branches in accordance with procedures for special materials and interbranch shipping
    • Updating and referencing the company's CRM system (Oracle)
    • Supply and inform clients of pricing, credit terms as well as entering orders in system
    • Investigate and troubleshoot customer service issues and offer solutions to our customers achieve their goals
    • Other duties as required.

    Required Qualifications

    Here is what's important to have to apply:

    • Strong team player with excellent customer service skills and able to build and maintain lasting relationships with customers
    • Proactive & Positive to think like a customer, act like an owner, provide solutions and execute with impact
    • 2+ years' experience in a similar role dealing with customer in-person
    • Exceptional verbal and written communication skills
    • Strong problem identification and resolution skills
    • Computer experience: Microsoft Office,
    • Excellent organizational skills and attention to detail
    • Enjoys working in a fast-paced customer facing environment.

    Company Summary

    HERE WE 'GROW' AGAIN

    On July 29, 2022 Saint-Gobain completed the acquisition of Kaycan, a manufacturer and distributor of exterior building materials in Canada and in the United States. With this acquisition, Saint-Gobain reinforced its worldwide leadership in light and sustainable construction by becoming the top siding player in Canada. We are excited to add new complementary products to our already broad offering of exterior building solutions.

    In support of this acquisition, Saint-Gobain has an exciting career opportunity for a Customer Service Representative at our Barrie branch to join our team.

    Legal Statement

    Saint-Gobain is an inclusive and equal opportunity employer committed to providing reasonable accommodations throughout the recruitment process to applicants upon their request. This commitment is in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

    Customer Service Representative - Barrie

    Location: Barrie, Ontario

    Posting Date: 04/14/2024

    Job Code: CAN00756

    See yourself here Barrie Ontario)


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