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    Customer Success Manager - Ottawa, Canada - D&A Business Management Solutions

    D&A Business Management Solutions
    D&A Business Management Solutions Ottawa, Canada

    6 days ago

    Default job background
    Technology / Internet
    Description

    Company Description

    D&A Business Management Solutions is a Canadian business management consulting firm specializing in Sage and Acumatica accounting and business management software solutions for small to medium businesses. With over 400 client companies across Canada, D&A is the top provider of Sage and Acumatica in Canada. The company focuses on Mid-market solutions, specializing in Accounting, Customer Relationship Management (CRM), and Human Resources Management (HRMS).

    Role Description

    This is a full-time on-site role for a Customer Success Manager located in Ottawa, ON. The Customer Success Manager will be responsible for day-to-day tasks including ensuring customer satisfaction, analyzing customer needs, managing customer relationships, and ensuring customer retention. The Customer Success Manager will also provide excellent customer service and support to clients.

    Qualifications

    • Customer Satisfaction and Customer Retention skills
    • Strong analytical skills
    • Relationship Building and Customer Service skills
    • Excellent written and verbal communication skills, both in English and French
    • Ability to work well in a team
    • Experience in the software or technology industry is a plus
    • Bachelor's degree in Business, Management, or a related field
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