- Accountable for, fosters, and manages relationships with contracted ground handling companies. Works closely with the ground handler to ensure consistent delivery of the passenger experience and to achieve aircraft turn performance to defined safety, reliability, service, commercial and operational standards.
- Actively engages with operations at the check-in counter, at departure gates, and on the ramp to ensure that contract ground handlers are performing operations in accordance with safety, reliability, and service standards.
- Works closely with ground handler management to ensure adequate resources, both people and equipment, are planned and assigned to execute the operation.
- Monitors ground handler training to ensure it is completed to standard, fully trained employees are assigned to work Porter flights, and that training records are maintained in accordance with standards.
- Works with the ground handler to ensure ground service equipment (GSE) are properly maintained, safe and reliable to support operations.
- Supports the Airport Operations audit plan and ensures that ground handlers implement corrective actions to identify non-conformances and non-compliance in a timely manner.
- Examines and implements operational efficiency initiatives with ground handlers.
- Works with various Airport Authorities to protect, defend and enhance Porter's interests. Attends all necessary airport meetings.
- Regular travel required in the network to inspect / support other stations.
- Conducts regular (weekly) operational metric and business reviews with senior Airport Operations leadership to maintain operational performance and identify trends for corrective action. Establishes and monitors station audit practices to ensure compliance with safety, reliability, service, commercial, and regulatory standards and guidelines.
- Establishes business cases for the necessary investments to reach and sustain operational performance.
- Is a member of the station startup team to establish new stations and expand the Porter network.
- Support and oversee other stations as needed
- Supports commercial objectives and special assignments related to local Porter business development.
- Actively participates in Porter's Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understands and promotes the Company's Safety Policy.
- Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
- Teamwork: Working collaboratively with others to achieve organizational goals.
- Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
- Initiative :Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
- Results Focus: Focusing efforts on achieving high quality results consistent with the organization's standards.
- Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
- Exemplifying Integrity : Treating others fairly, honestly, and respectfully, furthering the integrity of the organization and its relationships of trust with team members and the broader community.
- Inspiring Others: Energizing and inspiring others to strive for excellence and commit to common goals and purposes, creating a sense of self-efficacy, resilience, and persistence in followers.
- People Leadership: Assuming a leadership role in helping others achieve excellent results.
- Leading Change: Recognizing the need for change, being open to new ideas and methods, and championing transformational change within the organization and beyond.
- At least 7 to 10 years of relevant industry experience
- A post secondary degree in business or an aviation related field is considered an asset but not necessary.
- Previous experience in contracts negotiations
- Demonstrated ability to prioritize and triage resources
- Demonstrated ability to manage change and its effects in a positive way
- Demonstrated ability to navigate different viewpoints and interests and come to strong, logical, and business minded decisions.
- Change Management, Communication and/or Codeshare operations considered an asset, but not required.
-
Station Manager
3 weeks ago
Great Canadian Railtour Company Ltd Vancouver, Canada Full timeRocky Mountaineer (RM) is the world's largest privately-owned luxury passenger rail service. We are committed to living our values: Create Meaningful Moments, Be One Team, Achieve Extraordinary Outcomes. · Reporting to the Senior Manager, Guest Experience - Vancouver, the Station ...
-
Station Manager
2 weeks ago
roadsurfer GmbH Vancouver, Canada**Why roadsurfer?** · - **TEAMSPIRIT & TEAMEVENTS**: Look forward to a collegial atmosphere with flat hierarchies, lots of fun and great team spirit, as well as regular team events such as joint sports sessions, barbecues or just an after-work drink at your station. · - **CAMPER ...
-
Station Manager
2 weeks ago
Rocky Mountainer Vancouver, Canada Full timeRocky Mountaineer (RM) is the world's largest privately-owned luxury passenger rail service. We are committed to living our values: Create Meaningful Moments, Be One Team, Achieve Extraordinary Outcomes. · Reporting to the Senior Manager, Guest Experience - Vancouver, the Station ...
-
Station Manager
14 hours ago
DHL Vancouver, Canada**Are you a talented Leader with an entrepreneurial spirit?** **Do you want to work with a Top Global Employer?** **As the STATION MANAGER at DHL Global Forwarding Canada, you will be responsible to manage a team of specialists who have a purpose of improving lives by connecting ...
-
Assistant Station Manager
1 week ago
CanaDream Career Page Vancouver, CanadaCanaDream provides memorable vacations for people who want to experience Canada at their own pace. · We're open year-round, but our stations really come alive in season (May through October), when we play host to visitors from around the world. · At CanaDream you have the ability ...
-
Station Manager, Vancouver
4 days ago
Porter Airlines Inc. Richmond, CanadaJob Summary: · The Station Manager, Vancouver is a member of the Airport Operations leadership team and is responsible for Porter's safety, aircraft turn performance, passenger service experience, ground handling, and oversight of Porter's business matters and third party relatio ...
-
Vancouver - Station Manager (M/F/d)
2 weeks ago
Roadsurfer Vancouver, Canada**WHY ROADSURFER?** · - ** TEAMSPIRIT & TEAMEVENTS**: Look forward to a collegial atmosphere with flat hierarchies, lots of fun and great team spirit, as well as regular team events such as barbecues or just an after-work get together at your station · - ** CAMPER BUDGET**:You ge ...
-
Gas Station Manager
14 hours ago
NIJJAR PETROLEUM LTD Burnaby, CanadaEducation: Secondary (high) school graduation certificate · - Experience: 2 years to less than 3 years · - or equivalent experience · **Tasks**: · - Manage staff and assign duties · - Study market research and trends to determine consumer demand, potential sales volumes and effec ...
-
Gas Station Manager
1 week ago
Boliver Heights Gas Bar Surrey, CanadaSupreme Business Solutions Inc dba as Boliver Heights Gas Bar located at 13916 Grosvenor Road Surrey BC V3R 5G1, a 24 hour Gas Station that includes a full service option pump, and Convenience Store needs a full-time permanent Gas Station Manager. · **Position: Gas Station Manage ...
-
Gas Station Manager
2 weeks ago
Supreme Business Solutions Inc Surrey, CanadaEducation: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years · - Experience: 2 years to less than 3 years · - or equivalent experience · **Tasks**: · - Manage staff and assign duties · - Study market research and trends to determine ...
-
Gas Station Manager
5 days ago
Supreme Business Solutions Inc Surrey, CanadaEducation: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years · - Experience: 7 months to less than 1 year · - or equivalent experience · **Tasks**: · - Manage staff and assign duties · - Study market research and trends to determine ...
-
Electrical Stations Engineering Manager
3 weeks ago
CIMA Canada Inc Vancouver, BC, CanadaAt CIMA+, you'll find a place where you'll have many opportunities to learn and develop while working on engaging projects. · You will have the flexibility to manage your work on your own terms and define what work-life balance means to you. · The Electrical Stations Manager (Lea ...
-
Electrical Stations Engineering Manager
3 weeks ago
CIMA+ Vancouver, Canada Full timeCompany Description · Welcome to a place where people are at the heart of everything we do. · Welcome to people with an inspiring vision and who seek stimulating challenges. At CIMA+, you'll find a place where you'll have many opportunities to learn and develop while working on ...
-
Station Manager, Vancouver
3 weeks ago
Porter Airlines Richmond, Canada Full timeJob Summary · The Station Manager, Vancouver is a member of the Airport Operations leadership team and is responsible for Porter's safety, aircraft turn performance, passenger service experience, ground handling, and oversight of Porter's business matters and third party relation ...
-
Lead Guest Experience Specialist
3 weeks ago
Rocky Mountaineer Vancouver, CanadaRocky Mountaineer (RM) is the world's largest privately-owned luxury passenger rail service. We are committed to living our values: Create Meaningful Moments, Be One Team, Achieve Extraordinary Outcomes. · The Lead Guest Experience Specialist (Lead GES) reports to the Station Man ...
-
Guest Experience Specialist
1 week ago
Rocky Mountaineer Vancouver, CanadaRocky Mountaineer (RM) is the world's largest privately-owned luxury passenger rail service. We are committed to living our values: Create Meaningful Moments, Be One Team, Achieve Extraordinary Outcomes. · The Guest Experience Specialist (GES) reports to the Station Management te ...
-
Radio Promotions Coordinator
1 week ago
Pattison Media Vancouver, Canada**Fixed Term Maternity Fill** · **Vancouver, BC** · · Pattison Media Ltd. has an exciting opportunity to join our teams in Vancouver and Chilliwack as a Promotions Coordinator for 89.5 JR Country, 93.7 JR Country, 102.7 NOW Radio and THE PEAK HD2. · We are looking for someone w ...
-
Manager, Production Control
2 weeks ago
Air Canada Vancouver, Canada**Description** · **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** · The Manager, Producti ...
-
Cargo Maintenance and Reliability Manager
2 weeks ago
Air Canada Vancouver, Canada**Description** · **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** · Reporting to the Mana ...
-
Regional Manager, Airport Operations
2 weeks ago
Flair Airlines Ltd. Vancouver, Canada**Want to be part of a team that's changing the way Canada travels?** · As Canada's largest independent ultra-low-cost airline, that's exactly what we're doing at Flair Airlines. By consistently offering airfares that are a fraction of the ticket prices of "those other airlines", ...
Station Manager, Vancouver - Porter Airlines Inc.
Description
Job Summary
The Station Manager, Vancouver is a member of the Airport Operations leadership team and is responsible for Porter's safety, aircraft turn performance, passenger service experience, ground handling, and oversight of Porter's business matters and third party relations at the YVR Station.
The Station Manager is accountable for the station's consistent execution to defined safety, commercial, operational, and passenger service standards. Identifies and eliminates barriers to reduce station-controllable delays and works cross-functionally to reduce system controllable and uncontrollable delays. Works diligently to achieve a safe and accident-free operation. Regularly engages with contract service provider employees and management to foster their commitment to Porter's success. Meets defined financial performance targets. Constantly seeks ways to drive operational efficiency while supporting passengers.
Works cross-functionally and with stakeholders outside the Porter organization to ensure service providers have the necessary tools, training, processes and resources to achieve the team's targets and metrics.
Is responsible for ensuring service provider performance, commitment to service, and operational reliability throughout YVR.
The Station Manager is actively engaged in the station operation during peak passenger hours of the day and during irregular operations.
As part of the leadership rotation, the Manager provides 7 day per week leadership coverage as a point of escalation for Airport Operations to pre-empt, address, contain, and resolve issues in the operation.
Duties & Responsibilities
Behavioural Competencies
Qualifications
Location
Vancouver (Vancouver International Airport - YVR) #LI-Onsite
Company Description
Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter's fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline in the World Airline Star Rating. Visit or follow @porterairlines on Instagram, Facebook and Twitter.
#J-18808-Ljbffr