Service Administrator - Abbotsford, Canada - Trotman Auto Group

Trotman Auto Group Abbotsford, Canada

1 week ago

Full time

Description

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Do you have what it takes to join one of Canada'sBest Managed Companies?

Genesis Langley has an opening for a ServiceAdministrator to join their growing team. If you have a proven track record ofsuccess as a Service Advisor and are looking for a fun, positive teamenvironment, we want to hear from you

About the Role:

The ServiceAdministrator plays an integral role in ensuring smooth operations within theService department. This position involves managing and coordinatingadministrative tasks to support the service team, ensuring that customerinquiries, scheduling, and service documentation are handled effectively andmeet compliance within manufacturer and company policies and procedures.

Schedule: Full-Time; Mondayto Friday

Remuneration: $45,000- $52,000 / year (depending on experience)

What we offer:

Extended Health Care

Dental

RRSP

Employee Assistance Program

Paid time off, etc.

What your day will look like:

·Schedule andcoordinate service appointments between customers and service technicians toensure timely repair and maintenance of equipment and vehicles

·Process workorders, including the creation, updating, and closing of orders to track anddocument service activities, time punches and details accurately and in atimely manner

·Manage andmaintain service records and documentation, ensuring all service activities arelogged and customer information is up to date.

·Handlecustomer inquiries and complaints, providing high-quality customer service toresolve issues and maintain customer satisfaction.

·Generate andissue invoices for services rendered, ensuring accurate billing and timelypayment collection.

·Prioritizeand dispatch work for the shop

·Createinternal repair orders, to direct service repair on internal or collisioninventory

·Booking allwarranty repair lines while following the warranty guidelines and proceduresoutlined by the manufacturer

·Completingall warranty submissions in an effective manner to the manufacturer,maintaining a 0-60 day schedule

·Follow up onwarranty claims to ensure prompt payment

·Ensure allwarranty related repair correction details are outlined in detail and areavailable and legible

·Use internalrepair orders and pre-delivery inspections/checks to assist in attainingdealership goals and meet reconditioning timelines

·Ascertainsautomotive problems and services by listening to customer's description ofsymptoms; clarifying description of problems; checking vehicle maintenancerecords and examining service schedules, effectively communicate to serviceadvisors and/ortechnicians.

·Effectivelywork with fellow team members to coordinate correct customer information as toaccurately address any customer concerns.

·Generatesservice appointments by following the TAG's retention and businessdevelopment program.

·Prepares adetailed and accurate estimate of all service scheduled with client and ensureestimates are communicated tocustomers.

·Conductsafter service follow upcalls.

·Communicatescustomerfeedbackandconcernstoallappropriatepartiesandsupervisorsand ensure all notes are documented incustomer file.

·Remainsabreast on all manufacturer maintenance policies, procedures, schedules,updates, outstandingrecalls andcampaigns

·Remainsabreast on industry and markettrends

·Maintainscustomer rapport by explaining estimates and expected return of vehicle;obtaining customer's approval of estimates; obtaining and providing contacttelephone numbers andemails.

Who you are:

Minimum 1 years of recent experience as a Junior Service Advisor

OEM Brand Dealer experience is preferred

Superior customer service skills with the desire to exceed expectations

Outstanding attention to detail and organizational skills

Valid Class 5 driver's license with a clean driver's abstract

Strong communication skills

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Service Administrator - Abbotsford, Canada - Trotman Auto Group

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Service Administrator - Abbotsford, Canada - Trotman Auto Group

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