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Vaughan

    Front Desk Supervisor - Vaughan, Canada - Easton's Group of Hotels

    Easton's Group of Hotels
    Easton's Group of Hotels Vaughan, Canada

    4 days ago

    Default job background
    SALARIED
    Description

    Job overview

    Assists the Front Office Manager in managing front desk service operations including guest registration, bell services, telephone services, night audit and guest reservations to ensure guest satisfaction and maximize hotel profitability.

    Duties and Responsibilities

  • Assist in supervising the front desk function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety, and emergency procedures, etc.
  • Assists in scheduling staff according to labour standards and forecasts occupancy; assigns daily work tasks to employees, and monitors labour costs to stay within departmental budget.
  • Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues.
  • Up-sell rooms where possible to maximize hotel revenue.
  • Accurately process all cash and credit card transactions per established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposits, and counting/securing assigned bank.
  • Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, securities of monies, guest security and emergency procedures as established.
  • Routinely check in/check out guests, answer phones, take reservations and assist staff with job functions. May be responsible for issuing safe deposit boxes to guests and ensuring the security of keys.
  • Promote teamwork and quality service through daily communication and coordination with other departments.
  • Perform other duties as assigned which may include guest room tours, concierge services, special guest requests, etc.).
  • Any other duties as assigned by your manager.

    • QUALIFICATIONS AND REQUIREMENTS

    Bachelor's degree in Hotel Management/Business Administration, plus 2 years Front Office/Guest Service experience including supervisory experience, or an equivalent combination of education and experience. Must speak fluent English. Other languages preferred.

    This job requires ability to perform the following:

  • Frequently standing up behind the desk and front office areas
  • Carrying or lifting items weighing up to 50 pounds
  • Handling various objects
  • Use a keyboard to operate various property management and reservations systems, etc.

    • Other:

  • Problem solving, reasoning, motivating, organizational and training abilities are used often.
  • Ability to travel to attend workshops, specialized training and/or certifications, etc.
  • May be required to work nights, weekends, and/or holidays.

    • The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

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