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    Technical Support - Quebec, Canada - Teleperformance

    Teleperformance
    Teleperformance Quebec, Canada

    Found in: Talent CA C2 - 6 days ago

    Default job background
    Full time
    Description

    The Opportunity

    Description

    We're looking for a Technical Support - Remote (Bilingual - French/English), working in the BPO industry in Quebec, Canada.

    We are hiring from any of these locations: Alberta, British Columbia, Nova Scotia, New Brunswick, Manitoba, Newfoundland, Saskatchewan, Prince Edward Island and preferably Quebec.

    Vos responsabilités:

    • Fournir un service à la clientèle de premier niveau concernant les demandes de renseignements sur les produits, les comptes, l'utilisation et les applications
    • Construire et entretenir des relations clients positives en proposant des solutions personnalisées et s'assurer que les demandes sont traitées de manière appropriée en se coordonnant avec diverses fonctions au sein de l'entreprise. Planifier les appels de service et faire le suivi avec les clients / clients
    • Dépanner et résoudre les problèmes techniques à l'aide d'outils et de procédures de diagnostic établis. Escalade les problèmes des clients selon les besoins.
    • Responsable de la saisie précise des données en utilisant les applications prescrites.

    Job Responsibilities:

    • Provide first-level customer service regarding inquiries about product/account/usage and applications
    • Build and maintain positive customer relations by offering personalized solutions and ensuring requests are handled appropriately by coordinating with various functions within the company. Schedule service calls and follow up with customers/clients
    • Troubleshoots and resolves technical issues using established diagnostics tools and procedures. Escalates customer issues as required.
    • Responsible for accurate data input using prescribed applications

    Experience Required for Your Success

    Exigences du poste:

    • Doit être âgé d'au moins 18 ans
    • Disponibilité à temps plein entre les heures suivantes Lun - Dim 8AM - 11PM
    • Excellent Internet à domicile câblé - le Wifi n'est pas autorisé
    • Excellente connaissance de l'Internet à domicile en filaire - le Wifi n'est pas autorisé
    • Excellente maîtrise de l'anglais et du français
    • Excellentes compétences informatiques

    Job Requirements:

    • Must be at least 18 years of age
    • Full-time availability between the hours of Mon-Sun 8AM - 11 PM
    • Excellent home internet hardwired - Wifi is not permitted
    • Excellent verbal and written communication skills in English and French
    • Excellent computer skills
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