Jobs
>
Québec

    HVAC- Technical Support Engineer - Québec City, Canada - Trane Technologies

    Trane Technologies
    Trane Technologies Québec City, Canada

    1 week ago

    Default job background
    Full time
    Description

    At Trane TechnologiesTM and through our businesses including Trane and Thermo King , we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

    Job Summary:

    In this position as a Technical Support Product Specialist, you will be providing remote technical support for the startup, operation, and service of Trane/American Standard Unitary Commercial equipment. Excellent customer service skills and documentation of work performed are required when communicating with our external and internal customers, technicians, and administrators. As a Technical Support Product Specialist, you will be able to assist customers in the troubleshooting process utilizing knowledge of various HVAC systems such as: Packaged Rooftop AC units, Unitary Split Systems. Specialists in this role must have vast field experience, giving them the knowledge required to: remotely guide customers through equipment and describe to them what they are seeing, keep that customer safe by evaluating their skill level, and can confidently determine the best course of action. Will need to demonstrate ability to apply basic electrical theory, knowledge of unit level controls, airflow dynamics, and basic refrigeration theory as well as their field experience.

    ***Candidate must be fluent in French****

    Responsibilities:

    • Responsible for assisting customers remotely through the startup, operation, and diagnosis/troubleshooting on a wide variety of HVAC products
    • Uses a variety of resources (experience, literature, people, and problem solving skills) to remotely determine the root cause of an issue and determine the best course of action with the goal of putting the customer first
    • On a daily basis, is required to make pivotal decisions regarding the dispensation of company resources in order to resolve a customer issue
    • Manages and leverages relationships with manufacturing site teams as well as field offices
    • During shift hours, diligently monitors inbound technical support requests and stays in constant contact with those customers until their issues are resolved in a timely and consistent manner
    • Responsible for determining the experience level of customers requesting assistance, ensuring they stay safe and are not asked to perform beyond their means
    • Documents work by following pre-defined procedures and completing documentation of support given
    • As a subject matter expert, creates standard work and documents solutions that can be shared internally and externally across the company
    • Responsible for coordination with internal teams concerning quality escapes, design errors, and Service Alerts or Bulletins
    • Participates in New Product Introduction projects as required, specifically focusing on unit serviceability
    • Reviews warranty claims against history of technical support provided and makes recommendations as to warranty coverage
    • Uses technical support and warranty data to drive 9-step problem solving to reduce common failures
    • Applies their expertise with equipment to create content for technical literature and end-user equipment startup guides

    Qualifications:

    · Bilingual-French and English required.

    • Ideal candidate will provide Technical Support activity for the approximate hours of 7:30AM to 4:30pm CST
    • 10+ years of experience preferred but not required in servicing HVAC equipment and systems.
    • Associates or Bachelors in an Engineering discipline is preferred but not required.
    • Professionally trained on various Trane equipment
    • Ability to travel up to 10%
    • Ability to define problems, collect data, establishes facts, and draw valid conclusions.
    • Ability to understand and apply temperature and pressure theories as well and basic electrical theories and application.
    • Operating knowledge of Microsoft office software and working proficiency with hand held computer (i.e. Smartphone, iPad).
    • Ability to manage support cases within Remedy software
    • While performing the duties of this job, the employee is regularly required to sit, type, read, talk, and listen. The employee must be able to meet the physical demands of typical HVAC equipment service routines.

    Key Competencies:

    • Excellent written and verbal communication.
    • Ability to troubleshoot complex refrigeration and electrical systems
    • Keeps current on Trane Unitary Light Commercial products concerning installation, operation, maintenance, service, and repair
    • Additional knowledge of Large Unitary Products and BAS systems would be beneficial, but not required
    • Adaptable and possesses the ability to prioritize multiple high-priority customer cases
    • Flexibility to work extended hours on occasion
    • Ability to meet short- and long-term deadlines
    • Effectively meet the needs of internal and external customers
    • Ability to work regularly and dependably
    • Ability to function in a team environment
    • Demonstrate ability to cope with stress and maintain a pleasant and cooperative temperament with internal and external customers
    • Demonstrate ability to perform mental tasks such as making decisions, learning, thinking rationally and exercising good judgment
    • Other duties as assigned

    We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

  • beBee Professionals

    Technical Support Engineer

    1 week ago

    beBee Professionals Quebec City, Canada IT Support Freelance

    BeBee Professionals is looking for a Technical Support Engineer to join our team in Quebec City. · The Technical Support Engineer will be responsible for providing technical assistance to customers and internal teams. The successful candidate will be able to troubleshoot technica ...

  • beBee Professionals

    Customer Support Engineer

    1 week ago

    beBee Professionals Quebec City, Canada IT Support Freelance

    BeBee Professionals is looking for a Customer Support Engineer to join our team in Quebec City. · The successful candidate will be responsible for providing technical support to customers, troubleshooting and resolving customer issues, and providing customer service. · The ideal ...

  • GoTo

    Senior Technical Support Engineer

    3 days ago

    GoTo Québec City, Canada Full time

    Description · Où vous travaillerez : n'importe où au Québec Le développement logiciel chez GoTo Nous sommes les pionniers de la technologie du travail à distance. Notre mission est de concevoir des logiciels de travail innovants et flexibles qui offrent à chacun la possibilité d ...

  • Direct IT Recruiting Inc.

    IT Support Engineer

    1 week ago

    Direct IT Recruiting Inc. Québec, QC, Canada

    Work Experience: IT Support Engineer, O365, Active Directory, Group Policy, ServiceNow, iPhone, Tablets, IMAC, Desktop Support, SCCM, email, Remedy, Bilingual French / English · Industry: Infrastructure · DESCRIPTION: · Proficiency in both French and English language · A ...

  • Pave Talent

    Client Services Support Engineer

    1 week ago

    Pave Talent Québec, QC, Canada

    Are you ready to join a mission-driven team and make an impact in the tech world? Pave Talent, a leading direct-hire recruiting firm, is collaborating with a medical equipment manufacturing client to find a passionate Field Support Engineer to join an innovative team in Quebec Ci ...

  • Trane Technologies

    HVAC- Technical Support Engineer

    3 days ago

    Trane Technologies Québec City, Canada Full time

    : In this position as a Technical Support Product Specialist, you will be providing remote technical support for the startup, operation, and service of Trane/American Standard Unitary Commercial equipment. Excellent customer service skills and documentation of work performed ...

  • Intelcom

    BI Analyst Intern

    1 week ago

    Intelcom Québec, Canada

    Prêt à relever le défi ? · Job description · To support its technological transformation and to enable data driven decision, Intelcom is currently looking for a Business Intelligence Analyst Intern to support data engineers, developers, and data scientists. · **Responsibilities** ...

  • Ortec Group

    Superviseur Mécanique

    11 hours ago

    Ortec Group Québec, Canada

    **Descriptif**: · Notre place d'affaires Ortec Environnement Services de Lévis, spécialisée dans le domaine du Nettoyage Industriel, est à la recherche d'un(e) Superviseur Mécanique pour un poste permanent. · Il/Elle assure l'entretien et la réparation sur les équipements (camion ...

  • Chantier Davie Canada

    Ajusteur(E) Mécanique

    6 days ago

    Chantier Davie Canada Québec, Canada

    de l'entreprise · **Chantier Davie Canada inc. **est le plus important chantier de construction et réparation navale au Canada. Axé sur des valeurs tel que **Le succès, le dynamisme, la responsabilité et les relations.** · Vous avez le goût de l'aventure, vous désirez entreprendr ...

  • DON'T NOD Montréal

    Rigger

    2 days ago

    DON'T NOD Montréal Québec, Canada

    de l'entreprise · DON'T NOD est un éditeur et développeur indépendant basé à Paris et Montréal, créateur de jeux narratifs originaux dans les genres aventure (_Life is Strange_, _Tell Me Why_, _Twin Mirror_), RPG (_Vampyr_) et action (_Remember Me_). Le studio est internationalem ...

  • Digital Moment (formerly Kids Code Jeunesse)

    Web Development Manager/gestionnaire Du

    11 hours ago

    Digital Moment (formerly Kids Code Jeunesse) Québec, Canada

    Digital Moment is a Canadian charity determined to make sure youth are educated with the skills to thrive, the knowledge to make informed decisions, and the tools they need to use technology to make the world a better place. We work hard to develop and deliver the best computatio ...

  • DXC Technology

    IT Technicien Bilingue/ Bilingual IT Technician

    11 hours ago

    DXC Technology Quebec City, Canada

    IT Technicien bilingue 100% sur site / On Site Bilingual Technician IT Longueuil CAN - QC- Fournit un soutien sur place aux clients, y compris l'installation, l'entretien et la réparation des systèmes et de l'équipement.- · - Provides on-site field support to customers. Performs ...

  • Safran

    Représentant Service à La Clientèle Et

    3 days ago

    Safran Québec, Canada

    **Description du poste**: · Principales tâches et responsabilités: · Assure l'activité CSR pour son portefeuille clients · - Représente le client et ses attentes au sein de SafranHE · - Est le responsable opérationnel clé pour le client · - Gère les engagements pris par l'entrepr ...

  • Air Canada Vacations

    Coordonnateur, Gestion Des Revenus

    3 days ago

    Air Canada Vacations Québec, Canada

    **Description d'emploi**: · Responsable de la coordination des activités de gestion des revenus des croisières / Responsible for the coordination of Cruise revenue management activities. · **Coordonnateur, Gestion des revenus - Croisière** · Responsable de la coordination des act ...

  • Liebherr-Canada Ltd.

    Superviseur de Succursale, L'ange Gardien

    1 week ago

    Liebherr-Canada Ltd. Quebec City, Canada

    Le superviseur de succursale est responsable de la réparation et de l'entretien sûrs et efficaces des machines et des composants de l'équipement lourd. Ce poste servira de point de contact pour les demandes techniques du service à la clientèle. Ce rôle traitera de telles demandes ...

  • Investissement Québec

    Recherchiste-analyste en Information Technologique

    5 days ago

    Investissement Québec Quebec City, Canada

    Vous désirez faire partie d'une équipe engagée à faire une différence dans l'économie du Québec? · Notre mission : contribuer à la vitalité et à la croissance économique du Québec. Chaque jour, nous faisons une différence auprès des entreprises du Québec sur les marchés nationaux ...

  • UEAT

    Ingénierie de Données Et Analytiques

    1 day ago

    UEAT Quebec City, Canada

    UEAT souhaite accueillir un(e) **Ingénieur(re) de données et analytiques** pour venir jouer un rôle clé dans l'accomplissement de notre mission : révolutionner l'industrie numérique de la restauration · **Comment mettras-tu la main à la pâte ?**: · - Contribuer activement à la m ...

  • Investissement Québec

    Recherchiste-analyste en Information Technologique

    6 days ago

    Investissement Québec Quebec City, Canada

    Vous désirez faire partie d'une équipe engagée à faire une différence dans l'économie du Québec? · Notre mission : contribuer à la vitalité et à la croissance économique du Québec. Chaque jour, nous faisons une différence auprès des entreprises du Québec sur les marchés nationaux ...

  • Rayonier Advanced Materials

    Superviseur(E) Mécanique/ Supervisor

    1 week ago

    Rayonier Advanced Materials Québec, Canada

    About RYAM · RYAM's intellectual property and manufacturing processes have been developed over 90 years, resulting in unique properties and very high quality and consistency. RYAM is consistently ranked among the nation's top 50 exporters and delivers products to 79 ports around ...

  • Rayonier Advanced Materials

    Superviseur(E) Mécanique/ Supervisor

    11 hours ago

    Rayonier Advanced Materials Québec, Canada

    About RYAM · RYAM's intellectual property and manufacturing processes have been developed over 90 years, resulting in unique properties and very high quality and consistency. RYAM is consistently ranked among the nation's top 50 exporters and delivers products to 79 ports around ...