Service Advisor - Vancouver, Canada - Audi Downtown Vancouver

Audi Downtown Vancouver Vancouver, Canada

5 days ago

Full time

Description

Looking for a greatopportunity to work in Canada's largest Automotive Group? Join the Familytoday, the Dilawri Lifestyle is waiting for you

Audi Downtown Vancouver is currently looking to fill aposition of a Service Advisor.

Reporting to theservice manager, the service advisor is responsible for promptly andcourteously serving all service customers. This person will ensure theyaccurately obtain all required information on repair orders, fully explainrequired work and obtain proper authorization for the required work whilemaintaining focus on Customer Satisfaction and Labor Sales.

Duties andResponsibilities:

Ensure customer satisfaction.

Promptly meet and greet all clients in a friendly and courteous manner

Handle client concerns and/or misunderstandings with courtesy and tact

Complete vehicle inspections

Obtain pre-authorization costs, parts availability, and payments

Review and monitor all appointment files, recommendations, scheduled maintenance, and check for previous service recommendations

Explain what service/repair is recommended to customers

Monitor repair process, check job status and update work in process

Monitor all repair orders from opening to closing and ensure that customers are updated on progress

Review CSI monthly score and day to day performance

Review with the customer loaner policies and warranty details

Other duties as assigned by management

Advantages of the DilawriLifestyle:

First hand mentoring from auto industry leaders

Innovative, exciting work environment

Employee discounts on vehicle purchases and leases

Employee discounts on service and parts

Career growth opportunities

Competitive compensation

Generous benefit package

Exclusive Dilawri offers

A true Family culture

Dilawri Groupof Companies is Canada's largest automotive group with 75 + franchised dealerships representing35 + automotive brands throughout Quebec, Ontario, Saskatchewan, Alberta,British Columbia, and Washington DC. Privatelyowned and operated by the Dilawri family since 1985, the company continues toexpand its footprint in Canada, building on its history of excellence in theautomotive industry. With more than 4,000 employees, Dilawri Group of Companiesis proud to offer exceptional products and customer service in everydealership.

Dilawri Groupof Companies is not only a leader in the automotive industry, it is also aleader in the communities it serves, having established The Dilawri Foundationin 2002. The Dilawri Foundation has contributed tens of millions of dollarsthroughout Canada supporting a variety of charitable causes.

Go to ourwebsite to see more about our company and the many reasons why you will want towork for us

We do thank allapplicants in advance, but only those selected for an interview will becontacted. Thank you for your interest.

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