Coordinator of Systems - Winnipeg, Canada - City of Winnipeg

City of Winnipeg

Verified Company

Winnipeg, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Reporting to the Manager, Managed Hosting, the Coordinator of Systems organizes, controls, plans, leads and coordinates the provision of:

Server Platforms
Backup/Recovery and Disaster Recovery Services
Storage Services

This is an exciting opportunity to provide leadership in the modernization of the City's computing environment.

This position will be instrumental in the transition to a cloud-first policy with the migration to SaaS, PaaS and IaaS from current on-premise environments.

Priorities will include renewing interdepartmental partnerships for delivery of digital services and developing a customer-centered culture.

This position is eligible for a flexible work location in the Winnipeg area and flexible hours under the City's Flexible Workplace Program.

As the _Coordinator of Systems_
you will**:

Manage the activities of the work unit by developing and implementing the work unit component of the business plan and providing technical and commercial leadership for the service area.
Be responsible for the financial viability of the service area (by ensuring optimal service delivery efficiency, service functionality and customer service)
Provide vision and direction setting related to service delivery
Partner with other service providers to ensure best possible service options and service delivery to customers.
Oversee the provision of the work unit services to customers by managing the implementation and operation of server platforms, backup and recovery/disaster recovery, storage and infrastructure services.
Lead Customer Relationship Management activities by setting and managing customer expectations, and ensuring the effective coordination between the customer and the work unit.
Lead Service Management activities by determining which services to offer based on established understanding and appreciation of customer needs.
Proactively evolve services to meet the changing needs of the customers and take advantage of technology improvements.
Lead Business Analysis and Consulting activities; liaise with City department management and IT personnel in order to identify technical solutions which will address stated business needs.
Lead Resource Management activities, perform staffing of projects within the work unit through identification of resource requirements, matching of requirements to possible resources and arranging for those resources.
Lead Project Management activities by managing IT projects and programs with business process owners.

Your education and qualifications include:

Bachelor's Degree in Computer Science,, Business Administration or a related degree.
An Information System Professional designation and ITIL certification is desirable
Five years progressive work experience in Information Technology in a combination of the following technologies; operating system software, server hardware, productivity and collaboration tools, database management products, storage infrastructure, high level programming languages, and cloudbased technologies and solutions.
Demonstrated technical ability and the demonstrated ability to envision, create, plan, organize, integrate, evaluate, coach, and meet client needs.
Demonstrated ability to provide leadership that promotes an organizational culture conducive to the development of a highly motivated workforce, where initiative, creativity and innovation are required, encouraged and nurtured.
Demonstrated ability to provide leadership and direction to technical staff in a dynamic, diverse, and unionized team environment.
Demonstrated ability to work cooperatively with clients to understand their needs and develop and implement effective solutions while delivering high quality customer service.
Demonstrated ability in verbal and written communication techniques and to communicate effectively with diverse stakeholders with multiple interests.
Demonstrated ability to build effective working relationships with a wide variety of groups and manage those relationships to ensure effective service
Demonstrated ability to deliver high quality results in a complex and diverse environment with many concurrent competing priorities.
Demonstrated knowledge of the economic, environmental and general technical aspects of the IT industry.
In depth knowledge of IT concepts, principles, methods and practices

Conditions of employment:

The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.

CORE COMPETENCIES FOR ALL EMPLOYEES OF THE CITY OF WINNIPEG: