Client Care Warranty - Edmonton, Canada - CANTIRO

CANTIRO

Verified Company

Edmonton, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Cantiro Homes
Expectations are just the beginning at
Cantiro Homes.

Our single-family homes, townhomes, duplex homes, and luxury condos are designed beyond the essentials to create a higher quality of lifestyle.

Our drive to _
never accept acceptable_ has changed building codes and set a new standard for design. We build above the industry standard, not just because we can, but because it's the right thing to do.

Recognized industry wide for our leadership, Cantiro recently won the CHBA top four industry awards for Single Family Builder of the Year [large volume], Multi-Family Builder of the Year [3rd year], Best Community for The Hills at Charlesworth, and Industry Leadership.

We treat everyone who comes in contact with us like family. That's why our customer service has been repeatedly recognized through both industry awards and customer stories. Every experience with Cantiro Homes is as elevated as the outcome.

Cantiro Homes is hiring a Client Care Warranty & Quality Control Specialist

Reporting to the Client Care Manager, the
Client Care Warranty & Quality Control Specialist supports completing our customers' homes on time, on budget and without any deficiencies.

You will ensure our clients' homes are ready for possession with as few deficiencies as possible.

You will also be responsible for conducting warranty inspections and managing trade days to ensure warranty concerns are dealt with in a timely manner.

Role and Responsibilities

Inspect homes prior to possession dates for any deficiencies
Meet with clients on possession date and preoccupancy to ensure quality of product
List any customer concerns
Conduct warranty inspections with clients at their preappointed warranty dates
Organize and manage trade days to ensure warranty items are dealt with
Handson with tools to repair warranty issues
Answer emergency calls post possession
Assist with show home set up
Assist with storage maintenance of Cantiro assets
Fulfill requests of the Sales Team
Occasionally assisting with Site Superintendents and Site Techs
Assist with any other tasks as required

Qualifications & Education Requirements

Minimum 3 years' experience in residential construction/renovations
General knowledge of Alberta Building Code
Class 5 Drivers License
Clean driver's abstract

Preferred Skills - _these skills work together to create a holistic approach to client care, with a strong focus on professionalism at all times_

Basic Construction skills
Excellent communication skills clear and effective communication is crucial for understanding what the client is communicating, addressing concerns, and conveying warranty information accurately and comprehensively
Adaptability being adaptable and understanding of different scenarios while maintaining a professional and respectful demeanor
Customerfocused attitude prioritizing the issues of the client while demonstrating respect for the client and the company you represent
Attention to detail and pride in workmanship
Selfmotivated
Basic understanding of MS Office (Word, Excel, and Outlook)
Ability to effectively problemsolve
Work with mínimal supervision