Automotive Service Advisor - Nepean, Canada - Star Motors of Ottawa Mercedes-Benz

Star Motors of Ottawa Mercedes-Benz
Star Motors of Ottawa Mercedes-Benz
Verified Company
Nepean, Canada

1 week ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Main Duties Include (but are not limited to):

  • Following up with progress of each repair & contact customers regarding any changes to the estimate or the time quoted
  • Enter repair order information into schedule including promise time.
  • Handle all telephone inquiries & return messages promptly and courteously
  • Keep active communication within the Service Department
  • Accurately prepare customer write up sheet
  • Communicating technical information to the customer in a simple manner
  • Responsible for ordering parts and other service department needs
  • Evaluate the costs and time required to perform the repairs, document, calculate, submit estimates to customers, and acquire customer approval
  • Verify vehicle maintenance records, and required maintenance schedule and warranty coverage
  • Determine if repairs are warranty or customer pay; issue invoices
  • Work alongside coworkers and management in a cooperative manner
  • Walk the yard/shop as required to ensure accuracy on repair orders and customer followups
  • Closing service work orders in a timely manner
- _All other responsibilities as assigned_


Qualifications:


  • 13 years previous Service Advsisor experience
  • Previous dealership experience considered strong asset
  • Strong customer service mindset, and overall good attitude
  • Must be able to work well in a team environment and/or independently
  • Ability to meet tight deadlines and effectively manage time
  • Excellent work ethic with a willingness to learn
  • While performing the duties of this Job, service team members are regularly required to stand; walk; bend; lift; climb in and out of commercial trucks

Benefits:


  • Company events
  • Dental care
  • Extended health care
  • Life insurance

Flexible Language Requirement:

  • French not required

Schedule:

  • Monday to Friday
  • Weekends as needed

Experience:

- service advisor: 1 year (required)

  • Customer service: 3 years (required)

Licence/Certification:

  • Driving Licence (required)

Work Location:
In person
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