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Support Analyst
Found in: beBee Professionals CA - 5 days ago
Job Offer: Support Analyst · beBee Professionals is looking for a Support Analyst to join our team in Toronto. The successful candidate will be responsible for providing technical support to our customers and internal teams. · Requirements: · • Bachelor's degree in Computer Scien ...
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Support Analyst
Found in: beBee Professionals CA - 5 days ago
Job Title: Support Analyst · Location: Mississauga, ON · Company: beBee Professionals · Job Description: · We are looking for a Support Analyst to join our team in Mississauga. The Support Analyst will be responsible for providing technical assistance to our customers and interna ...
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Support Analyst
Found in: beBee Professionals CA - 5 days ago
BeBee Professionals is looking for a Support Analyst to join our team in Brampton. The successful candidate will be responsible for providing technical support to our customers and internal teams. · The ideal candidate should have a Bachelor's degree in Computer Science or a rela ...
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Support Analyst
Found in: beBee Professionals CA - 5 days ago
beBee Professionals Oshawa, Canada Customer Support Representatives FreelanceBeBee Professionals is looking for a Support Analyst to join our team in Oshawa. The successful candidate will be responsible for providing technical support to our customers and internal teams. · The ideal candidate should have a Bachelor's degree in Computer Science or a relate ...
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Support Analyst
Found in: beBee Professionals CA - 5 days ago
BeBee Professionals is looking for a Support Analyst to join our team in Mississauga. The successful candidate will be responsible for providing technical support to our customers and internal teams. · The ideal candidate should have a Bachelor's degree in Computer Science or a r ...
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Support Analyst
Found in: beBee Professionals CA - 5 days ago
beBee Professionals Whitby, Canada Customer Support Representatives FreelanceBeBee Professionals is looking for a Support Analyst to join our team in Whitby. The successful candidate will be responsible for providing technical support to our customers and ensuring that our products and services are running smoothly. · The ideal candidate should have a deg ...
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Support Analyst
Found in: beBee Professionals CA - 5 days ago
BeBee Professionals is looking for a Support Analyst to join our team. The successful candidate will be responsible for providing technical support to our customers and ensuring that our products and services are running smoothly. · The ideal candidate should have a strong techni ...
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System Support Analyst
Found in: beBee Professionals CA - 5 days ago
System Support Analyst · beBee Professionals is looking for a System Support Analyst to join our team in Toronto. The successful candidate will be responsible for providing technical support to our customers and internal teams. · The System Support Analyst will be responsible for ...
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Technical Support Analyst
Found in: beBee Professionals CA - 5 days ago
BeBee Professionals is looking for a Technical Support Analyst to join our team in Toronto. · The Technical Support Analyst will be responsible for providing technical assistance to customers and internal teams. The successful candidate will be able to troubleshoot technical issu ...
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Technical Support Analyst
Found in: Jooble CA O C2 - 1 day ago
ROSS Richmond Hill, ON, CanadaOur client is currently seeking a Technical Support Analyst to join their team. The ideal candidate will have a combination of a strong technical background and experience working with customers in a support role. · Responsibilities: · Responsible for supporting customers and/o ...
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Technical Support Analyst
Found in: beBee Professionals CA - 5 days ago
BeBee Professionals is looking for a Technical Support Analyst to join our team in Mississauga. · The Technical Support Analyst will be responsible for providing technical assistance to customers and internal staff. This includes troubleshooting hardware and software issues, resp ...
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Technical Support Analyst
Found in: beBee Professionals CA - 5 days ago
BeBee Professionals is looking for a Technical Support Analyst to join our team in Mississauga. · The Technical Support Analyst will be responsible for providing technical assistance to customers and internal staff. This includes troubleshooting hardware and software issues, resp ...
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Product Support Analyst
Found in: beBee S2 CA - 4 weeks ago
CMiC North York, Canada TEMPORARYFounded in 1974, CMiC today delivers comprehensive and advanced enterprise and field operations solutions, purpose-built for construction and capital projects companies. CMiC's powerful software transforms how firms optimize productivity, minimize risk and drive growth by plannin ...
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Field Support Analyst
Found in: Talent CA C2 - 3 days ago
GFL Environmental Vaughan, Canada Full timeUnder the general direction of IT Service Support Regional Manager, the IT Field Support Analyst (FSA) Provides customer service to an assigned end user base and is responsible for the maintenance and administration of computer networks and related computing environments includin ...
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IT Support Analyst
Found in: Talent CA C2 - 1 day ago
Citron Hygiene Markham, CanadaIT Support Analyst · Markham, ON, Canada Req #10466 Wednesday, April 24, 2024 Great companies start with great people Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hyg ...
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Senior Technical Support Analyst/Junior System Administrator
Found in: Jooble CA O C2 - 1 day ago
Onico Solutions Richmond Hill, ON, CanadaSenior Technical Support Analyst/Junior System Administrator · The Senior Technical Support Analyst/Junior System Administrator is responsible for supporting the comprehensive technology platforms for the Business by managing and coordinating all day-to-day activities for our cl ...
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IT Support Analyst
Found in: Appcast CA C2 A - 1 day ago
4FMV Inc Greater Toronto Area, CanadaOur client is looking for an IT Support Analyst for an 8 month contract. You will evaluate, deploy and maintain the tools in the Software Development Lifecycle. · This is a very unique position with a company that provides great opportunity for career growth. You will work with S ...
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IT Support Analyst
Found in: Jooble CA O C2 - 1 day ago
Canadian Imperial Bank of Commerce Toronto, ON, CanadaWe're building a relationship-oriented bank for the modern world. Our purpose is to mitigate technology risk by engaging with technology partners to remediate aging infrastructure (hardware & software). As a Technical Analyst you are responsible for the day-to-day management of t ...
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IT Support Analyst
Found in: Talent CA 2 C2 - 1 day ago
CB Canada Toronto, CanadaIT Support Analyst · On behalf of our client in the Public Sector, PROCOM is looking for an IT Support Analyst. · IT Support Analyst – Job Description · The IT Support Analyst is the face of IT and will act as a liaison between IT and the end user for IT-related needs · Manag ...
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IT Support Analyst
Found in: Jooble CA O C2 - 1 day ago
Fonction publique de l'Ontario Toronto, ON, CanadaEducation Quality and Accountability Office · Language of Position(s): · 1 Temporary -up to 12 months with possibility of extension · The Education Quality and Accountability Office (EQAO) is an arms-length government agency focused on modernizing Ontario's approach to large-s ...
Product Support Analyst - North York, Canada - CMiC
Description
Founded in 1974, CMiC today delivers comprehensive and advanced enterprise and field operations solutions, purpose-built for construction and capital projects companies.
CMiC's powerful software transforms how firms optimize productivity, minimize risk and drive growth by planning and managing all financials, projects, resources, and content assets - all from a single database platform.
In the past several years, the construction industry has experienced unprecedented changes driven by new technologies - including integration with multi-dimensional modeling, an explosion of cloud-based offerings and the demand for robust mobile capabilities.
CMiC has kept pace by constantly upgrading and enhancing our advanced platform to reflect the changing needs of the industry, leading to significant growth as a company.
Position Scope
We are seeking enthusiastic, talented people to act as the first point of contact when our customers have inquiries or encounter issues as they use our software.
Product Analysts receive tickets and analyse screenshots and details of customer issues, to replicate the problem while proactively communicating with CMiC teams to guide issues to resolution.
In addition to providing a very high level of client service, you will develop strong relationships with clients and staff and provide feedback on documentation.
Individuals applying for this position must be able to multi-task, have a strong attention to detail, professional demeanor, and be able to adapt into a growing and changing environment.
Duties & ResponsibilitiesPrimary point-of-contact for CMiC customers
Review customer questions and reported problems
Investigate and resolve customer cases
Test system scenarios and duplicate issues to resolve customer inquiries
Conduct web meetings with customers to gather information for investigative purposes and for further assistance
Meet with Product Team members to discuss customer inquiries
Participate in project and team meetings; interact and collaborate with team members as required
Triage product queues daily
Collaborate on regular basis with IT and DBA teams
Analyzing and debugging the application
Address cases timely and in accordance with customer expectations
Accurately interpret and effectively comply with company standards, procedures and policies
Requirements
College/University Degree - preferably in Computer Science or IT related
3+ years of previous Tier 2 or higher technical support or customer service experience
Excellent communication skills, both verbal & written
Team-player, strong work ethic, and a positive attitude
Exceptional analytical and problem-solving skills
Ability to grasp new concepts and learn quickly
Self-starter with good organizational and time management skills
Detail oriented with the ability to manage and prioritize work flow
Previous industry experience with supporting cloud infrastructure is preferred, especially OCI and AWS
Proactive with the ability to meet tight deadlines and operate in a high-paced environment
Experience with Network monitoring and alerts is a plus
Experience with SQL experience will be preferred
Previous experience with an ERP system is a plus
Benefits
Competitive benefits Package (including Health & Dental benefits)
Paid vacation and personal days
Townhall meetings where all employees are encouraged to participate in open discussions
An active Social Events Committee (past events include annual seasonal parties, pool and bowling tournaments, karaoke nights, Game nights, BBQ's, and more)
Health and Wellness focus including virtual yoga classes and wellness webinars
RRSP Matching Program after 2 years of employment
Experience in a rapidly growing, socially responsible corporation
CMiC is an Equal Opportunity Employer.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, CMiC will provide accommodation to applicants with disabilities throughout the recruitment, selection and/or assessment process.
If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.