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    Customer Service - Ottawa, Canada - Drake International

    Drake International
    Drake International Ottawa, Canada

    1 week ago

    Drake International background
    Permanent
    Description
    Customer Service Representative – e-commerceAre you an experienced Customer Service Representative with experience in e-commerce?The Customer Service representative will work Monday to Friday – this is a full work from home position.What are we looking for?
  • Minimum 2 years E-commerce customer service and sales experience is a MUST.
  • Experienced in office equipment or furniture sales and customer service an asset.
  • Experience in Sales, Customer Service and customer relations.
  • Great computer skills and ability to pick up new programs easily.
  • Experience in high value goods and sales
    • What do you need to do?
  • Manage incoming enquiries through phone, e-mail and live chat.
  • Troubleshoot client questions relating to the equipment.
  • Deal with customer sales enquiries and suggest best products and items.
  • Answer questions from customers regarding the tracking of their orders.
  • Enter orders in the system, and complete customer and order validation.
  • Confirm daily order shipments.
  • Verify all orders, order pricing, orders placed in production, back-orders and notify customers of any discrepancies.
  • Supply any information relating to customers in relation to product and specifications.
  • Release ordersfor customers and track and update.
  • Carry out certaintransportation relatedtasks. E.g. completing customs and exportdocuments, making various requests to carriers, tracking deliveries, obtainingproof of delivery, liaising with carriers for deliveries etc.
  • Conduct returns authorizations and follow up withcustomers as needed.
  • Preparequotes, enter them into the system and modify the pricesas needed.
  • Keep customer records up to date.
  • Process all representatives' requests and follow up.
  • Any other task requested in the office.
    • What is in it for you?
  • $46,000 per year with 4 week's vacation.
  • Become part of a growing team in North America
  • All office equipment provided.
  • Training and development in the role and the company
    • If this sounds like the opportunity for you, apply today Please note that only qualified candidates will be contacted. Call for more information on this role or to discuss in person.About Drake International:Since 1951, Drake International continues to be a global leader in flexible and permanent staffing: we help businesses find the perfect candidate and job seekers find the perfect career in Canada and across the globe.Connect with us today.INDCornwall
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