- Analyze, document, and participate as the subject matter expert related to Network & Field Services operational business requirements on cross functional project teams, Identifies areas of process improvement and potential solutions. Must make business decisions that maximize efficiencies for the customer, the Network & Field Operations group, and the Company as a whole.
- Must make clear recommendations to the Project Manager/Team and operational stakeholders as well as participate in the identification of risks, risk mitigation strategies and issues management. Direct functional testing activities and participate in project test planning, clarification of requirements and creation of test cases.
- Develop and implement change management plans for the Network & Field Operations group that supports operational improvement, maximizes user adoption, and delivers business results expected from process and technology changes. This includes performing process and procedure impact analysis for the Field & Network Operations teams. Collaborate with the Field & Network Operations teams to determine training and support materials required to produce, acquire, and deliver training and end-user support materials, that will minimize disruption due to change.
- Analyze existing processes/procedures to identify and prioritize process or system improvement opportunities that create efficiencies through the elimination of redundant and non-value add activities resulting in improved customer and employee satisfaction. Lead and facilitate cross functional teams to discuss and review full impacts to build case for change. This position will also lead or participate in implementation of recommendation.
- Assist the Field & Network Operations teams with day-to-day operations when required.
- Other duties as required.
- Health & Wellness Benefits, Pension Plan, Discounts
- Team Incentive Bonus
- Paid Vacation with a Vacation Travel Allowance
- Work-Life Balance
- Community Involvement
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Manager, Process, Planning, - Whitehorse, Canada - Northwestel
Description
Job Details
Description
The Manager, Process Planning and Support analyzes the feasibility and impacts of strategic business change on the Network & Field Operations team as the functional expert for all related Order to Cash and Incident Management business processes and related IT applications. This position advocates for the Network & Field Operations teams on project teams as well as leads change management deliverables for those teams. This position will facilitate cross-departmental discussions and decision-making relating to business and technical requirements for the rollout of new processes or improvements to existing processes.
Employment Equity
Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Please clearly indicate on your application if you are an Indigenous person, a woman, a person with a disability, or a visible minority if you wish to receive hiring preference.
Specific Accountabilities
Knowledge and Skills Required
This position requires a university undergraduate degree, preferably in business or IT related discipline of Business Analysis, supplemented by five years' related experience in operations/leadership in telecommunications or related industry. Demonstrated competency in analytical, research, problem solving, organizational/planning, communication (oral, written, presentation and listening) and facilitation are required.
As part of the recruitment process for this position, candidates may be required to take pre-employment tests and/or complete work simulation exercise to assess job fit.
What We Offer You
Closing
Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.
Qualifications
Skills
Behaviors
:Motivations
:Education
Experience
Licenses & Certifications
Manager, Process, Planning, professionals in Whitehorse
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