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Sherwood Park

    Online Customer Service Agent - Sherwood Park, AB, Canada - BIS Safety Software

    BIS Safety Software
    BIS Safety Software Sherwood Park, AB, Canada

    3 weeks ago

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    Description

    Do you love helping people? BIS Safety Software is a fast-paced, high-growth organization providing leading software for the safety industry.

    We are expanding our team and are looking to add a positive, upbeat team member who cares deeply about delivering amazing customer service.

    The successful applicant will be responsible for providing outstanding customer service that includes software support for our users, ongoing training and support for system administrators, and technical support for our resellers.

    Essentially, you will be the first point of contact when a user needs technical assistance. This position will require weekend/evening availability.
    A minimum of 2 years experience delivering exceptional customer service
    Enjoy working with people, helping to solve their problems
    Exhibit great leadership qualities, acting as a mentor to other team members
    Display a positive and friendly demeanor when dealing with customers over the phone
    Possess strong computing skills (you need a strong understanding of computer programs and how they work)
    Demonstrate advanced customer service skills
    Have strong English written and oral communication skills
    Proficiency in Microsoft Word and Excel
    Providing outstanding technical support for customers
    Responding to telephone and email inquiries from individuals utilizing our online software
    Testing cases released by the development team to ensure proper functioning
    Educating and providing training to customers on using various aspects of the software
    Bonus points if you have (these are assets, but not required):
    Experience in providing technical support for software providers
    Spanish or French language skills

    In addition to this salary, we offer full medical (health, dental, and vision) coverage as well as life insurance and disability insurance.

    Our office is an open environment that lends itself to collaboration and organic learning. We integrate new ideas and best practices quickly when they further the development of our software and company. In our eyes, all team members are valuable, everyone is willing to help accomplish goals, and everyone is driven to take their role one step further, so we don't need titles
    If this describes you, please submit a creative application that is sure to grab our attention.
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