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    Customer Service Representative Virtual Full Time - Hamilton, ON, Canada - Convergys

    Convergys
    Convergys Hamilton, ON, Canada

    2 weeks ago

    Default job background
    Full time
    Description
    Customer Service Representative (Automotive) page is loaded Customer Service Representative (Automotive)
    Apply locations CAN Hamilton time type Full time posted on Posted 2 Days Ago job requisition id R Job


    Title:
    Customer Service Representative (Automotive) Job Description
    The Customer Service Representative (Automotive) interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems regarding client's products and/or services.


    Title:
    Customer Service Representative (Automotive)
    Then a Customer Service Representative (Automotive) position at Concentrix + Webhelp is just the right place for you

    As a Customer Service Representative, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as our "game-changers." Together, we help the world's best-known brands improve their businesses through exceptional customer experiences (CX) and tech-powered innovation.

    And due to continued growth, we're looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are.

    We'll give you all the training, technologies, and continuing support you'll need to succeed.

    WHAT YOU WILL DO IN THIS ROLE As a Customer Service Representative, you will:

    Passionately assist automotive customers, respond to their questions and inquiries, and resolve any concerns regarding the client's products and/or services.

    Effectively troubleshoot technical issues of hardware, software, networking, or other client products, make follow-up outbound calls to customers or other parties, and follow appropriate escalation paths as needed.

    Provide inbound customer support for customers to resolve technical issues, billing concerns and vehicle connectivity needs

    Other qualifications for our Customer Service Representative (Automotive) role include:
    ~18 years or older with secondary education
    ~ Talent, passion, and patience to deliver excellence in customer service
    ~1-3 years of customer service work experience (in a Contact Centre environment preferred)
    ~ You will be expected to utilize multiple systems on a PC throughout your day to day and must pass technical assessments to show those skills.
    ~ Able to speak, write and understand English which will be confirmed by an assessment
    ~ Be able to pass a typing test with at least 30WPM

    Paid training and opportunities for lucrative referral bonuses
    Medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more to support the community and the world
    Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness
    Locker rooms, staff kitchen and vending, Food Court within 2 minute's walk, lounge area with TV, and more

    Apply today and discover why over 400,000 game-changers around the globe call Concentrix + Webhelp their "employer of choice.

    "
    S.

    for any employer will be considered, as we are unable to sponsor (or assume sponsorship of) an employment visa at this time.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran .


    CAN Hamilton Language Requirements:
    English (Required)

    Time Type:
    Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability, pregnancy, or other legally protected status.

    Customer Service / Technical Support Representative (On-Site)

    locations CAN Hamilton time type Full time posted on Posted 30+ Days Ago We will be the greatest customer engagement services company in the world, rich in diversity and talent.

    We are fanatical about our staff and are constantly helping them grow and achieve their career goals. To achieve outstanding results, we're disrupting the market by being absolutely obsessed with making our clients' businesses better.

    We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers.

    Our clients notice the difference too... in increased customer loyalty, improved business performance and differentiation in their markets.

    As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world's best brands.

    Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.
    #
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