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    Senior Applications Engineer - Toronto, Canada - Humber College

    Humber College
    Humber College Toronto, Canada

    1 week ago

    Default job background
    Description

    What you will do:

    Reporting to the Technology Product Owner of the Enrolment and Admissions Rethinking Initiative, the Application Administrator is responsible for managing configurations, customizations, data quality and security, user support, system upgrades, and documentation of the Salesforce applications and other project-based actions required to achieve Humber's business outcomes. In partnership with the Technical Lead and the Technology Product Owner, they will support platform users by ensuring an optimally performing system and providing ongoing support and training to end users.

    Key responsibilities:

    Administration and Product Management

  • User management, including maintaining profiles, users, security settings, data-sharing rules
  • Maintain and customize cloud solutions including creating custom objects, fields, formulas, validation, workflows and processes and automation of processes
  • Configure and manage third-party applications
  • Build reports, dashboards, and workflows based on consultation with the business
  • Create and maintain documentation for the system, business requirements, training and provide user training
  • Participate in periodic business process reviews and analyses
  • Evolve the infrastructure through a learner mindset and designer mindset
  • Plan for upgrades, seasonal releases and long-term projects, including associated impact analysis and testing
  • Ensure the applications are resilient and meet Humber's business continuity needs
  • Monitor and measure operational effectiveness and user adoption
  • Perform other required operational support and administrative activities to ensure the solution's optimal functions
    • Qualifications

    Qualifications and Experience:

    Education

  • Three (3) year Degree, or equivalent, in a computer-related area and continued education in current Information Technology, Computer Science, Information Management Science, Business or related field.

    • Experience

  • Minimum 5 years experience in similar positions.
  • Knowledge of Drupal content management systems and platforms.
  • Any previous experience with the following is an asset and should be highlighted in your application: Digital transformation initiatives, programs, and complex implementation projects. (i.e., Content Management System, Digital Asset Management, Customer Data Platform, Marketing Automation, Artificial Intelligence)

    • Skills

  • Hands-on experience in front-end templating
  • Knowledge of HTML, CSS
  • ITIL knowledge
  • Excellent client-facing and communication skills.
  • Solid organizational skills including attention to detail and multi-tasking skills.
  • Able to assess complex issues and determine optimal solutions across technology domains
  • Proven ability to establish priorities and manage multiple tasks simultaneously with accuracy, strong leadership, and attention to detail.
  • Proven analytical and problem-solving skills with the ability to quickly learn new concepts/processes.
  • Able to analyze data, generate meaningful insights, and provide analytics on usage and platform performance, that would drive actionable insights from the business and product owner.
  • Able to navigate the organization and influence through indirect leadership and relationships.

    • What's In it for you?

  • An opportunity to have an impact with a post-secondary institution, poised to do great things
  • A diverse, hard-working, committed team of people who care about each other
  • Tools and technology that will allow you to succeed at your job
  • Amazing perks
  • Highly supportive work culture

    • At Humber College we don't just accept difference — we celebrate it Experience comes in many forms, skills are transferable, and a progressive mindset goes a long way at Humber. If your experience is close to what we're looking for, consider applying and tell us why you are a great candidate for this job. Find your Spot at Humber

    We thank you for your interest in working with Humber College. Only applicants selected for an interview will be contacted. Consideration for Support Staff and Academic positions will be given to internal employees in accordance with the respective Collective Agreements.

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