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    IT Coordinator - Kelowna, Canada - MNP

    MNP
    MNP Kelowna, Canada

    1 week ago

    MNP background
    Full time
    Description

    Job Details

    Description

    Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.

    Make an impact with our Technology – Support Services team as an IT Coordinator. This diverse team of tech-savvy problem solvers embraces digital transformation and the possibilities technology brings to the future of our industry. As a trusted advisor, you'll support, utilize and maintain MNP's technology to ensure smooth IT support services, enabling team members to work efficiently and effectively.

    MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices.

    Responsibilities

  • Provide deskside support to team members both locally and remotely across Canada
  • Support the deployment, configuration and use of our core set of applications, including tax and accounting applications
  • Provide technical support relating to desktop, laptop, printers, scanner configuration and mobile devices
  • Implement and maintain equipment standards, policies and support processes
  • Install software and deploy hardware as required
  • Perform data recovery operations
  • Utilize ServiceNow ticketing and Knowledge Base systems
  • Be able to work independently and as a member of a larger Technology team
  • Deliver one on one and group training, both in person and remotely
  • Flexibility to work overtime, as necessary
  • Availability to work occasional shifts outside of standard hours or in an on-call rotation, as necessary
  • Maintain flexibility to travel regionally

    • Skills and Experience

  • Technologically savvy with a strong ability to learn applications and systems quickly
  • Relevant IT experience is considered an asset
  • Customer service experience
  • An understanding of the following is considered an asset: Active DirectoryNetworking conceptsInstalling and troubleshooting print devicesImaging hardwareBackup systemsAV EquipmentPowerShellKnowledge of the following Microsoft based Operating Systems and software is considered an asset:Windows 10Office 365TeamsOneDrive
  • A basic understanding of telephony systems and concepts
  • Familiarity supporting key applications such as TaxCycle, CaseWare and other consumer accounting packages would be considered an asset
  • Experience in asset management and planning preferred
  • Experience working with the business to assess business needs would be beneficial
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