IT Support Technician - Brampton, Canada - Rivago

Rivago

Verified Company

Brampton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Responsibilities:

Coverage and DaytoDay smooth operation of the corporate IT Response Centre (Help Desk), levels 1 and
Monitor and report on the effectiveness of the IT Response Centre.
Co-Develop and maintain a USER "IT" WEB Portal.
Key IT performance statistics and special projects as required.
Co-Develop and schedule user IT training and act as the IT trainer when possible.
Coresponsible for all new User setup and Administration and asset management software
First level Active Directory support, printers set up, password resets, laptops, desktops, supporting 150 internal users
Understand and help administer and support our ERP system and new features
PC Lifecycle Management including PC Hardware and Software installation and configuration.
First level support for corporate Cybersecurity environment including Virus and Spam monitoring.
First level Support and Administration of our "KnowBe4" Security Awareness Training,
First level "Voice Systems" Support, including Callcenter, call recording, and CDR management
Comanage Cellular Devices environment including all hardware and mobile security systems.
Assist in Disaster Recovery planning and execution.

Knowledge, Skills, and Abilities Required:

Solid understanding of current Computer hardware and software systems and programs.
Proficiency in MS windows 10/11 and MS Office 365. (Outlook, Word, Excel and PowerPoint.)
A good understanding of Networking and Active Directory setup and management.
Keep current with IT best practice ideas, concepts and trends, current on new emerging technologies.
Ability at times to work early morning or late evening shifts on rotation
Strong interpersonal skills toward effectively dealing with users and vendors.
Internally motivated and able to work in a team environment as well as work independently.
Can multitask and coordinate multiple projects to meet deadlines.
Strong written, verbal, presentation and listening communication skills are essential.

Desirable Additional Experience:

General project coordination / management.
Familiarity with the Cloud computing model. Implementation and use experience within personal and corporate environments.
Experience within the IBM i environment including user setup and administration.
Experience with mobile devices setup and support.
Experience in developing, integrating and deploying Information Systems.
Experience with Hardware and/or Software national roll outs.

Education:

Postsecondary diploma or degree in Computing Science.
3 years experience within the IT industry.
2 years experience working in a similar role providing daily technical support and IT expertise to a multi branch organization.
Certs; Windows 10 or 11, A+, Security + are an asset
MCITP certification would be an asset

Salary:
$60,000.00-$67,000.00 per year

Benefits:

Flexible Language Requirement:

Schedule:

Supplemental pay types:

Ability to commute/relocate:

Brampton, ON: reliably commute or plan to relocate before starting work (required)

Experience:

Licence/Certification:

Work Location:
In person

IT Support