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    Corporate Travel Advisor - Toronto, Canada - Direct Travel

    Direct Travel
    Direct Travel Toronto, Canada

    5 days ago

    Default job background
    Full time
    Description

    Corporate Travel Advisor – Bilingual - Remote

    Embark on the next step in your career journey with Direct Travel

    As a key member of the Canada West Region Team, the Corporate Travel Advisor will be responsible for the successful completion of comprehensive, accurate, cost-effective travel arrangements for Direct Travel clients within company policies utilizing corporate contracts and preferred suppliers in an efficient and professional manner.

    This position is a remote position.

    Expedition Expectations

    • Operate within detailed procedures
    • Interact with traveler or travel arranger and provides 1st level of support for customer service and technical issues
    • Ensure compliance of a clients travel policy while utilizing preferred vendors
    • Adhere to DT standards in delivering customer service including telephone and email etiquette, and follows prescribed customer service escalation procedure
    • Follow company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance
    • Attend staff and training meetings for ongoing updates in travel industry and office procedures which may require you to work in the office if home based
    • Maintain a favorable working relationship with all other company employees to foster and promote a cooperative working environment
    • Work with hotel, car, rail to ensure client customer satisfaction
    • Perform other duties as assigned

    Passport to Success

    • Must be bilingual English/French
    • Minimum of five (5) years' experience providing domestic and international travel arrangements
    • Proficiency in Sabre GDS is required.
    • Demonstrate knowledge and understanding of airline ticketing rules and regulations
    • Proficient in producing lowest logical airfare within client's policy
    • Demonstrate in-depth knowledge of exchanging, reissue of tickets
    • Ability to read, understand and follow client travel policies and guidelines
    • Excellent communication skills via email and phone
    • Exceptional customer service skills
    • Ability to meet and exceed required performance standards
    • Accurate and detail oriented
    • Ability to work under pressure and can deal with change and adversity
    • Working knowledge of Microsoft Office, including Word and Excel
    • Works well unsupervised as well within a group setting

    Benefits Onboard

    In addition to Medical, Dental, and Vision benefits Direct Travel offers an employee rewards and recognitions program, Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support.

    Our Brand Voyage: About Direct Travel

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