Power Generation Field Service Technician - Ottawa, ON, Canada - Cummins Inc.

Description

Power Generation Field Service Technician Ottawa , Ontario

Work Type: Hybrid - Potential for Partial Remote

Relocation Package: Eligible

Our culture believes in Powering Your Potential . We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That's what #LifeAtCummins is all about.

Power Generation Field Service Technician

Description

We are looking for a talented Power Generation Technician to join our team specializing in Power Generation & Diesel Engines.

In this role, you will make an impact in the following ways:

Completing preventative maintenance and/or basic repair activities on generators or components at the customer site with minimal direction.

Engaging with customers in a courteous and professional manner.

Applying the use of specialized tools and following documented procedures and policies to diagnose and complete basic repairs, including preparing required parts and tools.

Completing required documentation, such as service worksheets, timesheets, warranty claims via handwritten forms or business system input screens.

Completing training in line with skill and business requirements.

Adhere to all our relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor.

To be successful in this role you will need the following:

Top Security Clearance

Broad mechanical and electrical repair and maintenance abilities.

High Voltage / Low Voltage experience.

Capable of electrical repair and maintenance with minimal supervision – hands on exposure to working on power generation products.

(Entry) Technician Level I: Limited relevant technician experience; qualified to perform work on a minimal number of products in-scope a for diesel technician at this location; primarily engaged in maintenance or basic repairs/diagnostics; requires direct supervision and review of workmanship quality.

(Intermediate) Technician Level II: Some relevant technician experience; qualified to perform work on an intermediate number of products in-scope for a diesel technician at this location; primarily engaged in moderately complex maintenance and repair; some exposure to moderate or complex diagnostics, requires limited direct supervision, may provide basic training or guidance to new technicians.

(Advanced) Technician Level III : Significant relevant technician experience; qualified to perform work on most or all of products in-scope for a technician at this location; frequently engaged in complex diagnosis and repair; requires minimal to no supervision; ability to effectively train and guide less experienced technicians of varying skillsets.

Locally valid driving permit

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our Company Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, and a full complement of personal and professional benefits

At Cummins, we are committed to the principles of diversity and employment equity under the Employment Equity Act, and we strive to ensure that our workforce reflects the diverse nature of Canadian society.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

The successful candidate will be subject to our Pre-Employment Background Screening process that consists of a Criminal Background Check.

Skills

Ensures accountability - Holding self and others accountable to meet commitments.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.

Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.

Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.

Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.

Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.

Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.

Power Generation Systems Knowledge - Demonstrates knowledge of Cummins and industry standards by complying with all safe work procedures including Personal Protective Equipment to create a safe work environment; interprets and analyzes Power Generation system operation and integration (switch gear, power system controls, uninterruptable power supply, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.

Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.

Education, Licenses, Certifications

Apprentice Trained Power Generation/ Electrical Technician (Preferred)

Vocational diploma from relevant technical institution

Locally valid driving permit

This position may require licensing for compliance with export controls or sanctions regulations.

Experience

Minimal level of workshop related experience required.

Basic level knowledge of and/or experience with power generation products

High Voltage/ Low Voltage experience

Willing and able to obtain and maintain government reliability and top secret clearance.

Early morning, evening and weekend availability.

On-call rotation.

Job SERVICE

Primary Location Canada-Ontario-Ottawa-Canada, ON, Ottawa, Cummins Eastern Canada

Job Type Shop

Recruitment Job Type Technician

Job Posting Apr 23, 2024, 2:18:10 PM

Unposting Date Ongoing

Organization Distribution Business

Role Category Hybrid - Potential for Partial Remote

This position may require licensing for compliance with export controls or sanctions regulations.

BENEFITS
OVERVIEW

Benefits and perks listed below may vary depending on the nature of your employment with Cummins and the country where you work.

FINANCIAL WELLNESS

As a Cummins employee your retirement savings plan / pension plan / superannuation will power your path to retirement and improve your financial future.

HEALTH & WELLNESS

Your wellbeing is important to us. You and your family will be cared for through comprehensive health care benefits.

CONTINUING EDUCATION

Whether starting or completing a degree, you will be supported by tuition reimbursement opportunities or full funding.

PAID INCENTIVE

You will receive annual merit and profit sharing based on individual and company performance.

DIVERSITY & INCLUSION

We celebrate diverse perspectives and you will be part of building a more diverse workforce to enhance our competitive position and enrich our culture.

WORK-LIFE FLEXIBILITY

Your energy and commitment will be recognized through paid vacation and holidays, parental leave, adoption assistance, flexible work environments and more.

EVERY EMPLOYEE, EVERY COMMUNITY

You are empowered to volunteer at least four hours per year on company time, to give back to the communities where you work and live.

DEVELOPMENT
AND GROWTH

You will learn and grow through training and hands-on experience in an environment that values curiosity and developing talent for the future.

PLEASE BE ADVISED: Cummins has been made aware that there are a number of scams that take advantage of job seekers in a variety of ways. Depending on the scam, scammers look to collect confidential information to use for identity theft or try to get money from job seekers during the recruitment process. Cummins will never ask for money during the application, recruitment, or on-boarding process. To learn more about the most common job scams, tips on how to avoid being scammed and federal reporting procedures, please visit