Jobs
>
Toronto

    Customer Connections Associate - Toronto, Canada - Toronto Hydro

    Toronto Hydro
    Toronto Hydro Toronto, Canada

    Found in: Talent CA C2 - 3 weeks ago

    Default job background
    Description

    WORK ILLUSTRATION:

    Reporting to the Manager of Customer Connections Planning & Technical Analysis, the Customer Connections Associate is responsible for the day-to-day support of systems, processes and activities that drive the centralized intake for all customer-initiated connections projects. The incumbent will participate in departmental or divisional projects to enhance the customer experience for customer-initiated connections projects from intake to closure. The associate will work with internal stakeholders to build and foster relationships to proactively and reactively support and improve the customer connections customer experience.

    The incumbent is expected to behave ethically and follow the established code of business conduct, policies and internal control procedures, laws and regulations governing Toronto Hydro.

    KEY RESPONSIBILITIES:

    • Acts as a member of the customer connections and Key Account services team to support the ongoing delivery of corporate and team objectives.
    • Provide day-to-day support to customers for end-to-end intake process from technical triage, pre-design estimation processes, project distribution to various design stakeholders and project close – out
    • Through a "one – window" approach, prepare initiation protocols such as customer intake package, assesses technical requirements for assigned individual customer projects.
    • Prepare pre-design package for design estimation and summarize professionally formatted documents and reports that maintain timely and quality data for customer account management, reporting and analytics through standard systems, tools and dashboards to facilitate the advancement of integrated cross-divisional deliverables and system integration for all customer-initiated connections projects.
    • Works collaboratively with internal organizational stakeholders across the company to confirm customer disputes related to connections are resolved, investigated and/or acted upon in a timely and effective manner.
    • Acts as support in preparation for and during customer account meetings and engagements to document customer requests, status, issues and risks.
    • Supports Customer Connections teams to report and maintain records of customer interactions with quality and accuracy using a Customer Relationship Management (CRM) system and/or other systems.
    • Consolidate data to support analysis and insight into customer behaviors to support management decision making.
    • Verify project designs and estimates, performance for compliance against guidelines, project attainment status to drive improvements in people, financial, operational or customer measures.
    • Participate and support departmental projects and initiatives focused on improvements to customer connections management processes, procedures or guidelines.
    • Develops project or customer materials for engagement and communication purposes to support initiatives.
    • Conduct internal and external research to support customer trend analysis and customer connection account management process.
    • Provide input to team to advance and improve customer connection account management systems, processes and tools.
    • Conduct research and environmental scanning of the industry and like organizations to understand and validate best practice in customer-initiated connections experiences and process mapping.
    • Conduct trend analysis of historic complaints to inform and develop proactive changes to customer connections process changes and enhancements.
    • Work with internal stakeholders to align and integrate feedback into customer connection account processes.
    • Track, record and monitor customer connections requests, trends and performance within Customer Relationship Management (CRM) and other systems to maintain common database on customer connections records.
    • Consolidate and summarize data and analytics to create professional documents and reports to support customer connections projects and advance outcomes to improve service and reliability or enable cost savings, optimization of customer connections processes leading to enhanced customer experience.
    • Conduct internal and external research to support customer trend analysis and customer account management process along with providing input to the team to advance and improve customer connections systems, processes and tools.

    COMPETENCIES:

    • University degree (Bachelor of Technology with a concentration on Energy Systems, Engineering, Electrical Engineering preferred) or Electrical/Electromechanical Technologist diploma
    • Three (3) to five (5) years of relevant professional experience
    • Knowledge of customer electricity end uses is strongly preferred
    • Program management experience is an asset
    • PMP Certification is an asset
    • Good technical understanding of electrical power distribution and operations is preferred
    • Ability to read electrical drawings and knowledge of Electrical Standards and Policies is preferred
    • Customer connections account and customer service management skills is preferred
    • Solid understanding of electricity (or energy) market and industry stakeholders (Ministry of Energy, Independent Electricity System Operator, Ontario Energy Board) is preferred
    • Knowledge of the electricity distribution system, co-generation, metering, rates, usage and customer billing (some contracts experience) is preferred
    • Excellent verbal/written communication skills, strong presentation skills is required
    • Excellent teamwork skills, and ability to manage inter-departmental tasks is required
    • Fully proficient in use of MS Office Suite incl. data management, reporting, Microsoft Dynamic, CRM, SAP, and Billing systems

    #LIHybrid

  • Toronto Hydro Corporation

    Customer Connections Associate

    Found in: beBee S2 CA - 1 week ago

    Toronto Hydro Corporation Toronto, Canada Full time

    WORK ILLUSTRATION: · Reporting to the Manager of Customer Connections Planning & Technical Analysis, the Customer Connections Associate is responsible for the day-to-day support of systems, processes and activities that drive the centralized intake for all customer-initiated conn ...

  • Electricenergyonline

    Customer Connections Associate Toronto Hydro Corporation Location: Ontario Category: Customer S

    Found in: Jooble CA O C2 - 4 days ago

    Electricenergyonline Toronto, ON, Canada

    WORK ILLUSTRATION: · Reporting to the Manager of Customer Connections Planning & Technical Analysis, the Customer Connections Associate is responsible for the day-to-day support of systems, processes and activities that drive the centralized intake for all customer-initiated con ...

  • EnergyPal

    Remote Call Center Agent

    Found in: Zoho Direct Apply - 2 days ago

    EnergyPal Toronto, Canada

    This is a remote position. · Remote Call Center Agent | Lead Qualifier | Solar Sales Development Representative | Junior Sales Rep | Solar Telemarketing Skilled · Job Opening: Solar Lead Qualifier | Hourly Sales Development Representative | Solar Telemarketing Skilled (Work from ...

  • ESSILORLUXOTTICA GROUP

    Manager en magasin de distribution

    Found in: Jooble CA O C2 - 4 days ago

    ESSILORLUXOTTICA GROUP Toronto, ON, Canada

    Store # : Sunglass Hut · Position: Full-Time · Chef de file mondial dans le secteur de la vente au détail de lunettes de soleil spécialisées avec plus de 3 000 magasins dans le monde, Nous croyons en l'expression de soi, en l'inclusion et en l'authenticité. C'est pourquoi nous ...

  • CSAE

    Specialist

    Found in: Appcast CA C2 A - 2 days ago

    CSAE Toronto, ON, Canada

    When doctors, engineers, real estate brokers, or physiotherapists need help, they turn to their professional associations for the expertise and resources they need to solve their challenges. But who do those associations turn to when they need a hand? · Incorporated in 1962, CSA ...

  • Miller Thomson LLP

    Procurement and Facilities Associate

    Found in: Appcast CA C2 A - 3 days ago

    Miller Thomson LLP Toronto, ON, Canada

    Miller Thomson prides itself on the quality of service provided to clients and our ability to attract and retain top legal talent. We deliver dynamic solutions and are uniquely pan-Canadian, offering legal services in more business centers in the country than any other national f ...

  • Martyn Bassett Associates

    Senior Product Designer

    Found in: Appcast CA C2 A - 3 days ago

    Martyn Bassett Associates Toronto, Canada

    About the Client: · Our client is a Toronto based startup helping homeowners connect with trusted professionals and better manage all of their household needs through one easy-to-use platform. Our client has ambitious goals and the funding to support their next level of growth. · ...

  • Martyn Bassett Associates

    VP Information Technology

    Found in: Appcast CA C2 A - 3 days ago

    Martyn Bassett Associates Toronto, Canada

    About the Client: · Our client redefines data communication solutions to connect the world seamlessly. They employ technologies to broadcast beyond traditional means, seamlessly bridging the most challenging communications worldwide. A pioneer that nurtures global safety for its ...

  • Resonaite

    MS Teams Migration/Support Analyst

    Found in: Appcast CA C2 A - 3 days ago

    Resonaite Toronto, Canada

    Our client is looking for a contract based MS Teams migration and support analyst. · Location: Downtown Toronto (1st month in person, then hybrid) · Duration: 3 months to start w/ option to extend · Responsibilities: · Resolve issues related to Microsoft Teams, including integrat ...

  • Outright Consulting

    Powerline Technician

    Found in: Appcast CA C2 A - 4 days ago

    Outright Consulting Toronto, Canada Full time

    DUTIES & RESPONSIBILITIES · Install, repair, troubleshoot and maintain electrical distribution systems including overhead and underground power lines and cables, transformers and other associated equipment · Perform the construction of overhead lines; setting, framing of poles (p ...

  • Randstad Digital

    Senior Information Security Specialist

    Found in: Appcast CA C2 A - 4 days ago

    Randstad Digital Toronto, Canada

    My client is a reputable insurance company in Canada who is currently actively expanding the team. They are now looking for a Senior InfoSec Specialist to join their Authentication and Directory Services team. Position will be responsible for participating in the the design, impl ...

  • Resonaite

    Service Desk Support

    Found in: Appcast CA C2 A - 4 days ago

    Resonaite Toronto, Canada

    Our client is looking for a contract based Level 2 Service Desk with expertise in MS Teams support. · Location: Downtown Toronto (1st month in person, then hybrid) · Duration: 3 months to start w/ option to extend · Responsibilities: · Resolve issues related to Microsoft Teams, i ...

  • Family Office

    Executive Lifestyle Coordinator

    Found in: Appcast CA C2 A - 4 days ago

    Family Office Toronto, Canada

    A prominent CEO is seeking an extraordinary Executive Lifestyle Coordinator to enrich and elevate their opulent and high-energy lifestyle. Reporting directly to the Senior Manager, Office of the CEO, this role demands impeccable attention to detail and a desire to deliver nothing ...

  • Tata Consultancy Services

    Salesforce Solution Architect

    Found in: Appcast CA C2 A - 1 day ago

    Tata Consultancy Services Toronto, Canada

    About TCS · TCS operates on a global scale, with a diverse talent base of more than 600,000 associates representing 153 nationalities across 55 countries. TCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to ha ...

  • Crown Jewel Executive Search

    Associate

    Found in: Appcast CA C2 A - 2 days ago

    Crown Jewel Executive Search Toronto, Canada

    ABOUT US · We are a small team of diverse and multi-disciplinary professionals led by a passionate Founder and President, with offices in Vancouver and Toronto. We work alongside CEOs and top-level Executives in medium-large, complex organizations across Canada to create and exec ...

  • 123Dentist

    Associate Dentist-RELOCATE- NEW BRUNSWICK- Dental Health Centre

    Found in: Indeed CA C2 - 22 hours ago

    123Dentist Toronto, Canada Full time

    _*RELOCATE TO DIEPPE, NEW BRUNSWICK *_ · The team at *Dental Health Centre* in *Dieppe, NB* is searching for an enthusiastic, passionate *Associate Dentist* to join us on a *full-time basis * · Moncton, NB is one of the *fastest-growing cities* in Atlantic Canada with a superior ...

  • Tata Consultancy Services

    Automation Lead

    Found in: Appcast CA C2 A - 17 hours ago

    Tata Consultancy Services Toronto, Canada

    About TCS · TCS operates on a global scale, with a diverse talent base of more than 600,000 associates representing 153 nationalities across 55 countries. TCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to ha ...

  • Russell Tobin

    Marketing Manager

    Found in: Appcast CA C2 A - 1 day ago

    Russell Tobin Toronto, Canada

    Russell Tobin & Associates is currently seeking an Client Retention Marketing Manager to work for one of our top global tech clients As a Marketing Manager, you will use insights to develop consumer-first strategies that drive adoption and activation of our services · Pay: CA$70- ...

  • David Yurman

    Store Manager

    Found in: Appcast CA C2 A - 3 days ago

    David Yurman Toronto, Canada

    Overview · The Store Manager leads the overall store business objectives, including the achievement of sales and profitability goals. The store manager will have oversight of all store operations, as well as, recruiting, hiring and development of all team members. This dynamic in ...

  • Tata Consultancy Services

    Salesforce Marketing Cloud Developer

    Found in: Appcast CA C2 A - 17 hours ago

    Tata Consultancy Services Toronto, Canada

    About TCS · TCS operates on a global scale, with a diverse talent base of more than 600,000 associates representing 153 nationalities across 55 countries. TCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to ha ...