Jobs
>
Customer Service Representative
>
Ottawa

    Customer Service Representative - Ottawa, Canada - Saint Elizabeth Health Care

    Saint Elizabeth Health Care
    Saint Elizabeth Health Care Ottawa, Canada

    3 weeks ago

    Default job background
    Full time
    Description

    We are currently hiring a Full-Time Customer Service Representative, Hybrid

    POSITION SUMMARY:

    Provide personalized customer service, key coordination and administration support to the Service Delivery Centre by managing inbound calls from funders and clients, processing client referrals and set-up of customized service schedules. Maintains ongoing communication with clients, CCAC, Service Coordinator and other SDC resource staff to ensure all information and consultation is obtained for processing client referrals and providing exceptional customer service. All activities are conducted within the policies, procedures and standards of confidentiality of Saint Elizabeth. Focus is on building and maintaining external/client partner relationships in order to provide safe and efficient care.

    Here are many reasons why you will want to bring your talent to our team:

    • You will be part of a distinguished Canadian, not-for-profit organization with a century of experience
    • You will experience opportunities to use many of your skills and expand your knowledge
    • Ongoing opportunities for continuing education, training and professional development
    • Total Rewards program which includes group benefits, and pension plan
    • Education bursaries
    • Extensive paid orientation and preceptorship program
    • Tuition Assistance Program
    • WorkPerks, which gives access to exclusive discounts from leading brand name companies and trusted local businesses.
    • Working virtual until further notice and eventually out of our Service Delivery Centre based in Ottawa, this position will be responsible for the efficient and effective coordination of client care.

    RESPONSIBILITIES:

    • Respond and action all external client or funder inbound calls with efficiency, courtesy and urgency
    • Escalate client or funder concerns to Supervisor, as appropriate, to ensure timely follow-up
    • Receive and respond to incoming referrals within required timelines
    • Review each new client referral for completeness and maintain ongoing communication with CCAC, ensuring required information is obtained for each incoming referral
    • Rename incoming client referral documents in the web portal and forward to ACS
    • Input referral status (e.g., accepts, declines) into the Referral Log
    • Input profile of all new clients in scheduling system
    • Update existing profiles in Procura with new information

    REQUIREMENTS:

    • Administrative experience within a fast past office environment
    • Familiarity with community health care services and client service coordination experience is an asset
    • Ability to prioritize and deal with tight deadlines
    • Efficient and accurate data entry skills
    • Exceptional organization and time management skills
    • Demonstrated customer service skills in conflict resolution, negotiation and problem solving
    • Ability to take quick and decisive action
    • Strong customer service orientation and skills
    • Effective written and verbal communication and reading comprehension skills
    • Strong collaborative team skills
    • Flexible to work irregular hours, to work days, evenings and weekends as needed
    • Proficiency in Procura and ACS is strongly preferred
    • MS Office computer skills at an intermediate level
    • Relevant post-secondary education (Human/Social Services background preferred)
    • Experience with management of multiple databases
    • Courses in medical administration or health care training are preferred

    About SE Health

    At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We are an inclusive workplace offering competitive pay, benefits, pension, and work life balance. We're a great place to work, and we hope you'll join our team.

    In the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose.

    SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact the Talent Acquisition team at at your earliest convenience

  • CCTS-CPRST

    Customer Service Representative

    1 week ago

    CCTS-CPRST Ottawa, Canada

    _Le français suit..._ · **Title: Customer Service Representative** · **Employment Term**: Permanent, Full-Time, with Benefits · $46,000 per year ($22.11 /hour) · **About the CCTS**: · At the Commission for Complaints for Telecom-television Services (CCTS), our mandate is to revie ...

  • Art Woods Group of Companies

    Customer Service Representative

    5 days ago

    Art Woods Group of Companies Ottawa, Canada

    Looking to hire an enthusiastic, customer-oriented service representative to act as a liaison, provide information regarding products and/or services and enter orders with accuracy and efficiency. · The individual will also be responsible for resolving emerging issues that client ...

  • Intact

    Customer Service Representative

    1 week ago

    Intact Ottawa, Canada

    Nos employés sont au cœur de ce que nous faisons de mieux : aider les gens, les entreprises et la société à aller de l'avant dans les bons moments et à être résilients dans les moments difficiles. En vous joignant à notre équipe, vous contribuerez à ces efforts aux côtés de gens ...

  • Intact

    Bilingual Customer Service Representative

    3 days ago

    Intact Ottawa, Canada

    Nos employés sont au cœur de ce que nous faisons de mieux : aider les gens, les entreprises et la société à aller de l'avant dans les bons moments et à être résilients dans les moments difficiles. En vous joignant à notre équipe, vous contribuerez à ces efforts aux côtés de gens ...

  • Riverside Opticalab Ltd.

    Bilingual Customer Service Representative

    1 week ago

    Riverside Opticalab Ltd. Ottawa, Canada

    **Powering Vision**: · Riverside Opticalab Group is part of the EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in adva ...

  • Riverside Opticalab Ltd.

    Bilingual Customer Service Representative

    3 days ago

    Riverside Opticalab Ltd. Ottawa, Canada

    **Powering Vision**: · Riverside Opticalab Group is part of the EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in adva ...

  • Motion

    Customer Service Representative/représentant Du

    5 days ago

    Motion Ottawa, Canada

    Working at Motion Canada is about partnering - with our teams, our suppliers and our customers. We work hard to deliver the kind of culture and benefits that make the experience more than just a career move - you'll partner with some of the most talented and humble men and women ...

  • Canadian Bar Association

    Bilingual Membership Services Representative

    4 days ago

    Canadian Bar Association Ottawa, Canada

    **Représentant ou représentante bilingue des services auprès des membres** · **Résumé du poste** · Sous l'autorité de la gestionnaire, Services aux membres, le ou la titulaire exécute des tâches administratives connexes à la facturation des adhésions, la mise à jour des renseigne ...

  • DXC Technology

    Bilingual Service Center Representative

    1 week ago

    DXC Technology Ottawa, Canada

    **Our DXC Modern Workplace services enables customers' employees** to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely. · **-Must be bil ...

  • Canadian Bar Association

    Membership Bilingual Services Representative

    5 hours ago

    Canadian Bar Association Ottawa, Canada

    **Résumé du poste** · Sous l'autorité de la gestionnaire, Services aux membres, le ou la titulaire exécute des tâches administratives connexes à la facturation des adhésions, la mise à jour des renseignements et le processus propre à la péremption des adhésions. Le ou la titulair ...

  • DXC Technology

    Bilingual Service Center Representative

    1 week ago

    DXC Technology Ottawa, Canada

    **Our DXC Modern Workplace services enables customers' employees** to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely. · **-Must be bil ...

  • Ecolab

    Gerant de Service, Territory Representative

    1 day ago

    Ecolab Gatineau, Canada

    FRS, une division de Ecolab, est le plus important fournisseur de produits, programmes et services de nettoyage dans le domaine de la vente au détail d'aliments. Connu comme "Vos experts en sécurité alimentaire," notre mission est de fournir un programme de nettoyage pour assurer ...

  • BMO Financial Group

    Service Representative

    1 week ago

    BMO Financial Group Ottawa, Canada

    rue St-Jacques O Montreal Quebec,H2Y 1L6 · Schedule : 8am to 4 pm · 100% Onsite role · Provides day-to-day delivery of critical processes, administration and servicing activities in in connection with retail and commercial deposits and payments. Supports the execution of payments ...

  • National Service Solutions

    Service Representative

    3 days ago

    National Service Solutions Ottawa, Canada

    **Looking for the perfect position with** **no weekends.** **Look no further we have it for you**: · This position involves stocking merchandise and packing out delivered mouldings within a hardware store, keeping store clean and organized, ordering and culling. Moderate to heavy ...

  • National Service Solutions

    Service Representative

    1 week ago

    National Service Solutions Ottawa, Canada

    **Looking for the perfect position with** **no weekends.** **Look no further we have it for you**: · This position involves stocking merchandise and packing out delivered mouldings within a hardware store, keeping store clean and organized, ordering and culling. Moderate to heavy ...

  • National Service Solutions

    Service Representative

    1 week ago

    National Service Solutions Ottawa, Canada

    Looking for the perfect position with **no weekends.** Look no further we have it for you · This position involves stocking merchandise and packing out delivered mouldings within a hardware store, keeping store clean and organized, ordering and culling. Moderate to heavy lifting ...

  • Myers Automotive Group

    Customer Service Representative

    1 week ago

    Myers Automotive Group Ottawa, Canada

    **Customer Service Representative**: · Myers CARSTAR South - located at 30 Sunderland - is looking for a Customer Service Representative (CSR) to join our body shop. The Customer Service Representative will be responsible for handling day-to-day interactions with customers and in ...

  • Lucent Marketing Group

    Customer Service Representative

    1 week ago

    Lucent Marketing Group Ottawa, Canada

    Are you experienced in the Customer Service and Sales field and looking to utilize your customer-centric approach to business development? Lucent Marketing Group is one of the Ottawa regions leading firms in Customer Service, Sales, and Business Development. We are dedicated to p ...

  • Myers Automotive Group

    Customer Service Representative

    1 week ago

    Myers Automotive Group Ottawa, Canada

    **Customer Service Representative**: · The Myers Automotive Group is looking for energetic and motivated individuals to join our team. This is a part-time customer service position in our Business Development Centre working at least 20 hours a week. The representative will also b ...

  • Natural Purity

    Environmental Services Representative

    1 week ago

    Natural Purity Ottawa, Canada

    **Environmental Services Representative · - Natural Purity** · We are a Canadian company that is servicing customers from coast to coast with environmentally friendly proprietary products and we are expanding our business. · With one of the most advanced management teams, we prov ...