Jobs
>
Kitchener

    Technical Support Specialist - Waterloo, Canada - University of Waterloo

    University of Waterloo
    University of Waterloo Waterloo, Canada

    2 days ago

    Default job background
    Full time
    Description

    Technical Support Specialist

    Requisition ID DepartmentCo-operative and Experiential Education - Business ServicesEmployment TypePermanentTime TypeFull-TimeHiring Range$54,119 - $67,649Job Category ITJob Location : LocationCA-ON-Waterloo

    Overview

    The Technical Support Specialist will be responsible for providing front line technical support for CEE, its affiliated business units, and its clients. The scope of support offered is highly variable, demanding an incumbent with a high degree of problem solving ability, excellent critical thinking skills, and an innate ability to form constructive relationships with key business contacts in multiple departments. Excellent interpersonal skills are a vital as this role requires a great deal of interaction with staff, students, and employers.

    Responsibilities

    Technical Support for CEE staff, employers, and students

    • Provides tier 1 and 2 technical support for staff computers and software, networking infrastructure, mobile devices, and various other forms of technology
    • Provides tier 1 and 2 technical support for CEE systems and collaborates closely with vendors to further understand and support said systems
    • Coordinates the purchase and deployment of new computer hardware
    • Works closely with Technical Support co-op student(s) to ensure ticket resolution times are low
    • Provides remote assistance to off-campus staff
    • Provides recommendations on appropriate use of technologies

    Project Support

    • Occasionally takes the lead on technology-related projects with a strong focus on continuous improvement
    • Works closely with the Business Systems Analyst on special projects and other duties as assigned by the Business Systems Analyst

    Training and Education

    • Assesses technical training requirements of CEE staff
    • Develops and delivers training for CEE staff
    • Develops documentation of technical processes for internal use and for end users
    • Develops and maintains a technical knowledge base for end users
    • Provides technical guidance for junior Technical Support Specialists

    Communications

    • Surveys and assesses client satisfaction and aims to fill gaps in support
    • Communicates service outages to CEE staff
    • Communicates operational needs and shortcomings to Business Systems Analyst
    • Develops and maintains relationships with key contacts in other departments on campus; primarily IST

    Qualifications

    • University degree required, or a suitable combination of post-secondary education and experience
    • 2 years of experience in a technical support role
    • Proven leadership, interpersonal and communication skills with demonstrated ability to collaborate
    • with technical experts
    • Excellent interpersonal skills
    • Excellent written and verbal communication skills
    • Exception problem-solving and critical thinking skills
    • Ability to work independently and with a team
    • Ability to provide guidance to less-experienced colleagues
    • Strong time management skills with the ability to focus on multiple projects and operational support simultaneously
    • Ability to participate in and take a leadership role in projects
    • General knowledge of computer hardware Awareness of capabilities and limitations of various configurations
    • Knowledge of network connectivity, integration and protocols
    • Knowledge of the supported electronic desktop operating systems (MacOS and MS Windows) and protocols
    • Knowledge of the standard electronic desktop applications suite: mailers, web tools, meeting schedulers, word processors, presentation tools, electronic spreadsheets

    Equity Statement

    The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is co-ordinated within our Office of Indigenous Relations.

    The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+.

    All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

    The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at or , ext

  • opentext

    Lead Cloud Support Specialist

    3 days ago

    opentext Waterloo, Canada

    **OPENTEXT - THE INFORMATION COMPANY** · As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. · **L'opportun ...

  • Waterloo Region District School Board

    Support Specialist

    1 week ago

    Waterloo Region District School Board Kitchener, Canada

    Information Technology Services (ITS) · **Applicants will be considered in the following order**: · 1) Qualified probationary, temporary and Temporary Hourly Rated (THR) ESS/OSSTF employees. · 2) Qualified external applicants (includes employees from other Bargaining Units) · **R ...

  • Walterfedy

    IT Support Specialist

    6 days ago

    Walterfedy Kitchener, Canada

    Role At a Glance · You'll Enjoy This Role If · - You are detail-oriented and can manage competing deadlines between internal clients · - You have excellent work ethic and a desire to succeed · - You have outstanding analytical and organizational abilities with a focus towards det ...

  • WalterFedy

    IT Support Specialist

    1 day ago

    WalterFedy Kitchener, Canada

    If you are an applicant with disabilities and require accommodations, please let us know at the time of contact and provisions will be arranged. · **Role At a Glance**: · **You'll Enjoy This Role If**: · - You are detail-oriented and can manage competing deadlines between interna ...

  • NAVBLUE

    Customer Support Specialist

    6 days ago

    NAVBLUE Waterloo, Canada

    Function · Customer Experience · Location · Waterloo, Ontario · Reference · Contract type · Permanent · Working time · Full Time · **Are you passionate about Aviation? Do you like working with customers from all over the world? Would you like to work in a fun and exciting team?** ...

  • Open Text Corporation

    Production Support Specialist

    23 hours ago

    Open Text Corporation Waterloo, Canada

    **Production Support Specialist**: · - Req id: Waterloo, ON, CA**OPENTEXT - THE INFORMATION COMPANY** · As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that lea ...

  • Open Text Corporation

    Technical Support Specialist

    1 week ago

    Open Text Corporation Waterloo, Canada

    **Technical Support Specialist**: · - Req id: Waterloo, ON, CA**OPENTEXT** · OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportun ...

  • Canadian Mental Health Association Waterloo Wellington

    Site Support Specialist

    6 days ago

    Canadian Mental Health Association Waterloo Wellington Waterloo, Canada

    Posting closes: August 17, 2023 at 5:00pm · **About Us**: · **The Canadian Mental Health Association** Waterloo Wellington (CMHA WW) provides a full care system for those with addictions, mental health or developmental needs. We serve everyone from children to adults to seniors, ...

  • Open Text Corporation

    Technical Support Specialist

    5 days ago

    Open Text Corporation Waterloo, Canada

    **Technical Support Specialist**: · - Req id: Waterloo, ON, CA**OPENTEXT** · OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportun ...

  • University of Waterloo

    Services Support Specialist

    6 days ago

    University of Waterloo Waterloo, Canada

    Overview: · **Term: 2 years** · The Services Support Specialist reports to the Services Manager and supports the overall success of all student-run services. The role provides direct supervision of 4-6 student-run services as assigned by the Services Manager. These services are u ...

  • St. Mary's General Hospital

    Decision Support Specialist

    2 hours ago

    St. Mary's General Hospital Kitchener, Canada

    **Position Description**:Temporary Full Time **Hybrid (Dec 1, Dec 1, 2024)** · St. Mary's General Hospital's renewed vision of 'Inspiring excellence. Healthier Together' lays out a plan for growth, and innovation that will keep pace with the community and region that it serves. I ...

  • NAVBLUE, an Airbus Company

    Customer Support Specialist

    6 days ago

    NAVBLUE, an Airbus Company Waterloo, Canada

    **Customer Support Specialist (Airline Operations Solutions)** · **Position Type**:Full Time · **Department**: Customer Experience · **Location**: Waterloo Office · **Job Summary**: · NAVBLUE, an Airbus Company is currently seeking a Customer Support Specialist who will provide s ...

  • Open Text Corporation

    Product Support Specialist

    1 week ago

    Open Text Corporation Waterloo, Canada

    **Product Support Specialist (Linux)**: · - Req id: Waterloo, ON, CA**OPENTEXT** · OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the op ...

  • opentext

    Technical Support Specialist

    6 days ago

    opentext Waterloo, Canada

    **OPENTEXT - THE INFORMATION COMPANY** · As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. · **The Opport ...

  • OTTO Motors by Rockwell Automation

    Technical Support Specialist

    1 day ago

    OTTO Motors by Rockwell Automation Kitchener, Canada

    **Position: Technical Support Specialist** · **Location: Kitchener** · **Job Type: Full-Time Permanent** · **Experience: 1-3 years customer-facing work experience** · **Education: Bachelors in related field** · **Division: OTTO Motors by Rockwell Automation** · **About OTTO Motor ...

  • NAVBLUE, an Airbus Company

    Customer Support Specialist

    23 hours ago

    NAVBLUE, an Airbus Company Waterloo, Canada

    NAVBLUE, an Airbus Company is currently seeking a Customer Support Specialist who will provide support for NAVBLUE products that are operationally critical to our customers. These include NAVBLUE Operation Control N-OC (Operations Control and Daily Crewing) and N-Crew Product sui ...

  • peopleCare Communities

    Systems Support Specialist

    2 hours ago

    peopleCare Communities Waterloo, Canada

    peopleCare is a family owned, values-based organization that provides outstanding care and exceptional experiences for those who live and work in our long-term care and retirement homes. Our staff are engaged, enthusiastic and strive to exceed expectations. We are always looking ...

  • Canadian Mental Health Association Waterloo Wellington

    Site Support Specialist

    1 week ago

    Canadian Mental Health Association Waterloo Wellington Kitchener, Canada

    Posting closes: January 3, 2023 at 5:00pm · **About Us**: · **The Canadian Mental Health Association** Waterloo Wellington (CMHA WW) provides a full care system for those with addictions, mental health or developmental needs. We serve everyone from children to adults to seniors, ...

  • Earthscape Play

    Customer Support Specialist

    6 days ago

    Earthscape Play Waterloo, Canada

    At **Earthscape**, we create beautiful, innovative custom playground sculptures and structures that inspire children and adults to creatively play. By partnering with some of the most prestigious Landscape Architecture firms in North America, we bring brilliant playground concept ...

  • opentext

    Production Support Specialist

    6 days ago

    opentext Waterloo, Canada

    **OPENTEXT - THE INFORMATION COMPANY** · As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. · **The Opport ...