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    Head Quarter Customer Manager - Toronto, Canada - Acosta

    Acosta
    Acosta Toronto, Canada

    1 week ago

    Acosta background
    Description

    Head Quarter Customer Manager

    Description

    Head Quarter Customer Manager

    The HQ Customer Manager plays a key role in the management of clients' business at assigned customer accounts. This role is responsible for increasing sales & market share of the brands represented, while earning a profit for our Tier 1 client & role focuses specifically on evolving key accounts, including Distributors & Wholesalers.

    • The core responsibilities of the HQ Customer Manager are:
    • Sales growth for client
    • Commission-based revenue growth for Acosta
    • Customer satisfaction & retention

    Day to day, the HQ Customer Manager:

    • Delivers volume & sales objectives at assigned customers.
    • Achieves results at the lowest possible selling cost, while maximizing company revenues (including commissions, bonuses, etc.).
    • Responsibly manages trade spend budget.
    • Develops Customer Business Plans that deliver our client's business priorities.
    • Proactively calls on key decision-makers at assigned customers to sell business plans, programs & concepts that improve long-term business results.
    • Oversees all client expenditures at assigned customers.
    • Responsibly manages client's trade marketing funds, processes direct shipments (via the Sales Support Coordinator) & leverages data to sell new concepts to customers.
    • Creates forecasts & trade spend plans/budgets & operates within those guardrails.
    • Understands & knows how to calculate & communicate ROI (return on investment).
    • Leverages knowledge of customer, market, client, and tools (marketing, technology, administrative resources, etc.) to accomplish objectives.
    • Provides timely information of selling priorities to Retail Sales Managers, as required.
    • Utilizes computer systems & technology to achieve objectives.
    • Completes special projects as requested.

    Qualifications

    Requirements

    • 3 years of relevant head quarter selling experience in the consumer-packaged goods industry (experience calling on distributors & wholesalers is preferred).
    • Canadian Tire experience an asset.
    • Bilingual in English & French preferred.
    • Excellent relationship building skills; proven success in relationship building & management.
    • Initiative-taker, with outstanding organizational skills, and strong abilities to multitask & prioritize.
    • Excellent presentation & communication skills.
    • Experience anticipating client needs & developing solutions.
    • Experience developing, tracking, and monitoring cross-functional processes (Requiring a proficiency in Excel).
    • Proficiency with Microsoft software: PowerPoint, Excel, Word and Outlook and thorough knowledge of web-based applications.
    • Competitive salary based on skill set & experience

    At Acosta, our values drive our behavior.Eligible candidates for this position should exhibit the following Acosta values:

    • People Minded:Must show dignity & respect to all people.
    • Integrity:Must exemplify the highest degree of ethical behavior.
    • Results Oriented:Must show passion, pride, and commitment to succeed.
    • Trust:Must be honest, sincere, and confident.
    • Teamwork:Must build trusting relationships.
    • Innovation:Must progress through a combination of creativity, common sense & vision.

    DISCLAIMER: Acosta/ Mosaic North America is an

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