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    Director, Customer Success - Toronto, ON, Canada - Resemble

    Resemble
    Resemble Toronto, ON, Canada

    1 week ago

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    Description
    Director Of Customer Success at Together
    In Office (Toronto, Canada) | Remote (Canada)
    Together is a rapidly growing mentorship software provider, proudly part of the Y Combinator 2019 cohort.

    Our mentorship software has proven instrumental in enhancing engagement and retention, promoting diversity and inclusion, and catalyzing professional growth across globally recognized companies such as Heineken, Randstad, Kelloggs, and Warner Bros Discovery.

    Together's mission is to help every employee find and learn from peers, mentors, or experts at their company.
    Lead and Manage the

    Customer Success Team:
    Oversee the customer success team's day-to-day operations.


    Implementation and Onboarding:
    Ensure that customers achieve their initial business objectives using the company's software.
    Assist account management to build and maintain strong relationships with key customer stakeholders.
    Advocate for customers' needs and contribute to the product roadmap planning.

    Develop and monitor key performance indicators (KPIs) related to customer success, such as customer satisfaction scores, and product adoption.

    Report on customer success activities and outcomes to senior management and other stakeholders.


    Strategic Planning:
    Collaborate with other department heads to align customer success initiatives with overall business objectives.
    Develop educational materials and programs to help customers understand and effectively use the product.
    Leverage technology and tools to enhance the customer success workflow and provide meaningful insights into customer behavior.

    5-10 years of experience in customer success or related fields; Proven track record of managing teams and achieving customer success metrics.

    Strong proficiency with HubSpot or similar CRM tools.
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