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    customer service representative - Montreal, Canada - Point Zero

    Point Zero
    Point Zero Montreal, Canada

    1 week ago

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    Description

    JOB DESCRIPTION

    Job Description
    The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

    Requires experience in the fashion field or in a related area. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor/manager. The target is to ensure excellent service standards and maintain high customer satisfaction.
    Job functions/ Requirements:
  • Open and maintain customers by recording all information
  • Manage large amounts of incoming calls/ emails
  • Resolve product or service problems by clarifying the customer's complaint to supervisor; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Prepare product or service reports by collecting and analyzing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers
  • Resolve customer complaints via phone, email, mail or social media
  • Use telephones to reach out to customers and meet sales targets/ generate sales
  • Greet customers warmly and ascertain problem or reason for calling
  • Assist with placement of orders, refunds, or exchanges
  • Answer questions about warranties or terms of sale
  • Suggest solutions when a product malfunctions
  • Handle product recalls
  • Attempt to persuade customer to reconsider cancellation
  • Inform customer of deals and promotions
  • Work with customer service manager to ensure proper customer service is being delivered
  • Strong phone contact handling skills and active listening
  • Ability to multi-task, prioritize and manage time effectively
  • Junior position with lots of growth possibility within organization
  • Strong computer skills (Mandatory & Priority): Proficient in Microsoft office suite, Good knowledge in Exchange. Excel and Word.
  • Strong knowledge on Internet Browser navigation, Google and searches
  • Bilingual : French and English
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