Jobs
>
Montréal-Est

    Executive Technical Support Agent - Montréal-Est, Canada - American Iron and Metal

    American Iron and Metal
    American Iron and Metal Montréal-Est, Canada

    2 days ago

    Default job background
    Full time
    Description
    Job Description

    As a Technical Support Agent specializing in Executive Support, you will be responsible for providing high-quality technical assistance and support to executive-level clients, ensuring their technical needs are met promptly and efficiently. You will serve as the primary point of contact for executive-level customers, offering personalized assistance and maintaining a high level of professionalism at all times.

    • Assisting in providing Customer Service support to executive level clients, on a rotational 24/7 schedule
    • Act as an escalation point for advanced or difficult help requests from other TSAs
    • Alert management to emerging trends in incidents.
    • Deploy pre-packaged software as needed using automated deployment tools.
    • Assist in software releases and rollouts according to change management best practices.
    • Escalate incidents with accurate documentation to suitable technician or vendor, when required.
    • Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
    • Use remote tools and diagnostic utilities to aid in troubleshooting.
    • Research solutions through internal and external knowledgebase as needed.
    • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined. Assemble, image, and configure workstations, laptops and servers according to client specifications and details
    • Test fixes to ensure problem has been adequately resolved.
    • Meet SLAs to manage end-user expectations.
    • Monitor corporate central ticketing system to ensure timely resolution of tech support issues within client defined SLA.
    • Other duties as assigned by upper management.
    Qualifications
    • Bachelor's degree in Information Technology, Computer Science, or related field or experience
    • 7+ years proven experience in technical support roles, with a focus on executive-level support preferred
    • Excellent communication and interpersonal skills, with the ability to interact professionally with executive-level clients
    • Strong problem-solving abilities and technical troubleshooting skills
    • Ability to work independently and collaboratively in a fast-paced, dynamic environment
    • Knowledge in relevant technical areas (e.g., ITIL, CompTIA, Microsoft, Cisco) a plus
    • Bilingualism
    • Driving license is required
    • Availability to work flexible hours, including evenings, weekends, and holidays
    Additional Information

    American Iron & Metal and its subsidiaries is an equal opportunity employer. All qualified applicants are given consideration regardless of race, religion, colour, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable employment laws.

    Although we'd love to be able to speak with everyone that applies, due to the volume of applicants we receive and time constraints, only those selected to move forward will be contacted.

  • Prodco Analytics Inc.

    Technical Support Agent

    1 day ago

    Prodco Analytics Inc. Anjou, Canada

    **Summary** · The Technical Support Agent offers first and second level support for Prodco customers. He is responsible for the tracking of incidents and the follow-up of user requests. · **Mission** · The main responsibilities and routine tasks of the Technical Support Agent are ...

  • Securitas Electronic Canada Inc

    Agent de Service à La Clientèle Et Support

    2 days ago

    Securitas Electronic Canada Inc Anjou, Canada

    Securitas Electronic Security, Inc. (SES) est une division de Securitas AB, le plus grand fournisseur de services de protection au monde avec plus de héros Securitas à travers le monde. · SES propose une gamme complète de systèmes et de services vidéo, d'accès, d'intrusion, d'inc ...

  • SECURITAS TECHNOLOGY CANADA CORPORATION

    Agent de Service à La Clientèle Et Support

    3 days ago

    SECURITAS TECHNOLOGY CANADA CORPORATION Anjou, Canada

    Sécuritas_ · - Division RSC - MONTRÉAL (Ville d'Anjou)_ · - Catégorie : Présentiel_ · Vous êtes une personne bilingue, sociable et empathique, vous êtes orientée vers les détails, le service à la clientèle et le travail d'équipe? · - ** · Date de début** : 12 Février 2024 · - ** ...

  • CTM International

    Customer Support Agent

    2 days ago

    CTM International Montreal-nord, Canada

    Forno Appliances is looking for a Full Time Technical Support Agent: · - Lower the Cost of Living with Forno Appliances_ · When the Forno line of products was created, we had only one goal in mind: To provide the best state of the art kitchen appliances to consumers just like you ...

  • Solutia Télécom

    Agent de Support

    1 day ago

    Solutia Télécom Laval, Canada

    **Solutia Telecom** · - Poste : Agent de Support - Département Corporatif_ · **Présentation de l'entreprise**: Chez Solutia Telecom, nous sommes fiers de fournir des solutions de télécommunication innovantes et personnalisées. Notre engagement envers l'excellence et le service cl ...

  • Air Inuit

    Agent de Support

    10 hours ago

    Air Inuit Montréal, Canada

    **AIR INUIT - PROFIL CORPORATIF** · Air Inuit fournit des services essentiels de transport aérien régulier, nolisé, de cargo et d'urgence au Nunavik et au-delà, 24 heures par jour, 365 jours par année, et ce, depuis 45 ans. Détenue collectivement par les Inuits du Nunavik par l'i ...

  • Videotron

    Sales Support Agent

    3 days ago

    Videotron Montréal, Canada

    Company Description · We are a state-of-the-art telecommunications and entertainment company. You should know that we are constantly evolving to offer the best not only to our clients, but also to our employees. After all, they are our greatest strength. · We'll offer flexible sc ...

  • Transat Tours Canada

    Operational Support Agent

    1 day ago

    Transat Tours Canada Montréal, Canada

    Company Description · Be part of the journey · Come aboard a committed and human company that needs you · Why should you join our team? We offer the pride of working for a local company with an international reach, with professionals who are passionate about travel You will evolv ...

  • Transat Tours Canada

    Operational Support Agent

    1 day ago

    Transat Tours Canada Montréal, Canada

    Company Description · Be part of the journey · Come aboard a committed and human company that needs you · Why should you join our team? We offer the pride of working for a local company with an international reach, with professionals who are passionate about travel You will evolv ...

  • Concept SGA

    Agent/support Aux Ventes

    1 week ago

    Concept SGA Terrebonne, Canada

    Vous êtes à la recherche d'un emploi dans un environnement **évolutif **où **l'innovation**, le **respect** et l'**engagement **sont au cœur de votre quotidien? Vous voulez vivre quelque chose d'unique? **Concept SGA est l'entreprise par excellence** · **Nous offrons un programme ...

  • American Iron and Metal

    Technical Support Agent

    3 days ago

    American Iron and Metal Montréal, Canada

    Company Description · **Become a part of AIM's growing success.** · American Iron & Metal (AIM) is a recognized global leader in the metal recycling industry, with more than 125 site locations and 3500 employees worldwide. We have continued to prosper for the last eight decades ( ...

  • American Iron and Metal

    Technical Support Agent

    1 week ago

    American Iron and Metal Montréal, Canada

    Company Description · American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued to prosper for the last eight decades thanks to the dedication of our ...

  • Transat Distribution Canada

    Operational Support Agent

    1 week ago

    Transat Distribution Canada Montréal, Canada

    Company Description · **Be part of the journey** · If you love travel, you will love working with our Transat Travel team. · Our agencies are looking for professionals who are touched by travel and enthusiastically want to share their passion with our clients. Work with Transat T ...

  • American Iron and Metal

    Technical Support Agent

    3 days ago

    American Iron and Metal Montréal, Canada

    **Company Description** · American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued to prosper for the last eight decades thanks to the dedication of ...

  • Concept SGA

    Agent/ Support Aux Ventes

    3 days ago

    Concept SGA Terrebonne, Canada

    Vous êtes à la recherche d'un emploi dans un environnement **évolutif **où **l'innovation**, le **respect** et l'**engagement **sont au cœur de votre quotidien? Vous voulez vivre quelque chose d'unique? **Concept SGA est l'entreprise par excellence** · **Ce qui t'attend chez Conc ...

  • Red Label Vacations

    Customer Support Agent

    1 week ago

    Red Label Vacations Montréal, Canada

    **GROW YOUR CAREER** · **Position**:Customer Support Agent · **Status**:Full Time · **Department**:Web Reservations · **Reports to**:Manager, Customer Support, Retail & Web · **Location**:Remote · **The Opportunity** · If you have a great passion for **vacation planning**, and ar ...

  • AGA Financial group

    Agent Support Aux Ventes

    4 days ago

    AGA Financial group Montréal, Canada

    Nous sommes présentement à la recherche d'un **AGENT SUPPORT AUX VENTES **pour joindre notre équipe Si vous êtes une personne qui aimez **soutenir ses collègues**, si vous êtes reconnue pour vos **compétences d'organisation** et si vous désirez travailler dans un **environnement ...

  • Desjardins

    Operations Support Agent

    1 week ago

    Desjardins Saint-Hubert, Canada

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we ha ...

  • American Iron and Metal

    Agent de Support Technique

    3 days ago

    American Iron and Metal Montréal, Canada

    **Description de l'entreprise** · Faites partie du succès croissant d'AIM. · La Compagnie américaine de fer et métaux (AIM) est un leader mondial reconnu dans l'industrie du recyclage des métaux, avec plus de 125 sites et 4000 employés dans le monde. Nous avons continué à prospér ...

  • NuMove Robotique & Vision

    Agent Entretien Et Support

    1 week ago

    NuMove Robotique & Vision Montréal, Canada

    _**Nous recherchons un ou une a**_**gent-e Entretien et Support**_ **pour rejoindre nos rangs chez NŪMOVE.**_ · **AVANTAGES DE TRAVAILLER CHEZ NŪMOVE?** · - Horaires flexibles · - Assurance collective payée à 50% · - Possibilité d'accumuler du temps · - Cotisation OIQ payée (vale ...