Customer Service Representative - Mississauga, Canada - InsuranceWorks

InsuranceWorks Mississauga, Canada

4 days ago

Insurance

Description

We are a well-established Property/Casualty Insurance Brokerage located in Mississauga, seeking an RIBO-licensed Personal Line CSR with some knowledge of Commercial Lines (Preferable Not Mandatory), TSR's or experienced Team Leader, Sales Brokers.

If you are looking for an opportunity with a growing Insurance Brokerage, have a great personality with a desire to make insurance simple, clear, and easy for your clients, we would like to hear from you

Requirements:

Current RIBO license
Working knowledge of Power Broker (Preferable), and Compu Quote
Working knowledge of MS Office - Word, Excel, and Outlook
Strong customer service experience (i.e. 2+ years' experience as Personal Lines CSR)
High performance team player
Positive & outgoing attitude
Excellent verbal & written communication skills
Strong attention to detail & accuracy
Excellent organization skills
Ability to manage multiple tasks, and follow-up on uncompleted tasks in a timely manner

Key Responsibilities include:

Handling incoming client requests promptly and efficiently
Upholding service standards to all clients
Front line u/w for existing and new client files
Super-qualify prospective clients
Providing premium estimates & best "solution" for clients & prospects
Completing application process for new clients
Remarketing of existing accounts, where necessary
Documenting account changes in client files
Completing renewal applications and order reports
Sending all required documentation to clients
Promoting account-rounding with clients
Promote cross-selling & up-selling opportunities
Proactively striving to develop accounts with incoming/outgoing calls & clients visits
Completing customer-satisfaction calls
Basic office duties

If you are looking for a challenging and rewarding career, please submit your resume to Monika.

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Customer Service Representative - Mississauga, Canada - InsuranceWorks

Description

Client Service Representative