Quality Implementation Specialist - Kitchener, Canada - Conestoga College

Conestoga College Kitchener, Canada

1 month ago

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Description

Requisition Details

Administrative Contract Replacement Position (June June 2025)

The Quality Implementation Specialist provides a variety of coordination and administrative services for the Institutional Quality Management Department, service areas, and program teams within Conestoga's academic schools. The incumbent will deliver a broad range of services and solutions: coordinates content management and documentation, collects and analyzes data, assists with the population of program quality assurance online technical systems and reports, and undertakes special quality assurance projects for the Program Quality Review Office. In addition, they will provide communication of business needs to IT in support of the development and refinement of the program quality assurance online systems. This position will be accountable for ensuring timelines and deliverables are met, ensuring quality standards are adhered to and ensuring timely communication to all stakeholders. The incumbent provides recommendations with tact and diplomacy. The role involves maintaining productive relationships at all levels across the college to meet goals.

It is anticipated that this position will meet the needs of the department through a hybrid work arrangement, primarily working remotely. When working on-site, this position will be primarily located at Conestoga's 3065 King St. E location in Kitchener.

Responsibilities:

Provides recommendations to stakeholders on how to address recommendations and action items that arise from program quality processes

Monitors and follows up on recommendations and action items that arise from the quality assurance processes

Performs quality assurance checks on program design changes implemented following the completion of APRs and MPRs

Collaborates with IQM Director and Managers to determine measurements of effectiveness in relation to the evaluation of implemented changes and actionable items

Evaluates the effectiveness of implemented changes and action items that have resulted from quality assurance processes

Responsible for scheduling meetings, minute/notetaking where necessary, coordinating briefing materials, agendas, and related material for distribution to members, recording all decisions and necessary information, following up on action items and publishing the agenda and materials to SharePoint site or similar, for the Institutional Quality Management related committees

Coordinates with academic and college service areas to procure data critical to program review processes

Responsible for Conestoga's timely responses to any communication via department email, forwarding actions to consultants, as needed

Coordinates professional development sessions ensuring they are scheduled to meet the cyclical timelines of the program quality assurance processes

Provides administrative assistance in the preparation for professional development sessions, tutorials, meetings, and other logistical requirements

Prepares a variety of communications, reports, presentations, and models

Qualifications:

Four-year degree in Project Management, Public Administration, Public Policy, Education, Communications, or related field of study is required

Experience in project management required

Experience in program review and/or quality assurance an asset

Developing and using relational databases and/or content management systems (i.e., SharePoint)

Using Microsoft Office Suite (intermediate or advanced user of Word, Excel, PowerPoint, SharePoint, MS Project) and learning new software

Project Management skills

Experience with digital platforms and content management systems

Experience successfully managing concurrent projects involving multiple stakeholders

Communication skills – using tact and discretion with internal and external stakeholders

Human relation skills, including conflict management

Independence and initiative

Strong interpersonal skills

High attention to detail

Well-developed analytical, creative problem solving and planning skills

Working accurately with extensive details

Demonstrating initiative and the ability to work independently and within a team

Experience with interpreting regulations and/or experience with regulatory and/or accrediting bodies

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