Business Support Specialist - Woodbridge, Canada - 407 ETR

407 ETR

Verified Company

Woodbridge, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Summary:
- chat channels. The primary goal is to support our customers with information, services and solutions while providing a World Class Customer Experience.

Direct Relationships:

Team Leader, Commercial Relations-

Manager, Commercial Relations
Position Responsibilities:
Manage and improve 407 ETR's relationship with small and medium business customers through developing a good understanding of their business and independently resolving account inquiries.-
Support customer needs, which may vary from explaining billing and account balances to processing transponder lease agreements, credit and adjustment requests, consolidating and de-consolidating accounts, reviewing and responding to customer correspondence and meeting with customers when required.-
Implement corrective actions to resolve accounts, promote regular payments and reduce account administration.-
Professionalism in tone, grammar and overall manner in which customers are addressed to ensure an exceptional customer
experience.-
Perform other duties as assigned

Qualifications:

Postsecondary education in Business / Marketing / Communications preferred. 2+ years of experience in managing business customer relationships.
Strong English communication skills (both written & verbal) as well as good presentation skills.

Strong analytical skills and ability to take initiative to resolve business customer's accounts and issues. Experience working with customers in large fleet, trucking, trailer and construction industries is an asset. Excellent organizational skills as well as the ability to prioritize to meet goals and expectations. Flexible and adaptable in meeting both the customers' and business needs. Ability to work well in a fast-paced team environment. Proficient in Microsoft Office Suite (Teams, Word, Excel, etc.), Salesforce, PeopleSoft and Maestro. Basic accounting knowledge is an asset.