Senior Manager, High Risk Customer Program Management, Strategy, and Initiatives - Ontario, Canada - The Toronto-Dominion Bank (Canada)

Description

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Senior Manager, High Risk Customer Program Management, Strategy, and Initiatives

Apply remote type Hybrid locations Toronto, Ontario time type Full time posted on Posted 6 Days Ago job requisition id R_

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Anti Money Laundering

Pay Details:

We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

Department Overview:

Global Anti-Money Laundering at TD

Pick up a newspaper, turn on the TV or stream a video and the topic of money crime is everywhere, because it is a threat across the world.

Do you believe the best defense is a good offence? At TD, we're committed to detect and deter anyone from using TD products or services for money laundering and terrorist financing activities. Our dedication is upheld and deployed through key team functions – Policy, Testing, Advisory, High Risk Investigations, and Financial Intelligence Unit – that together build our Global Anti-Money Laundering (GAML) Program and professional community.

Ready to join us? We have a new opportunity to grow your career in AML.

High Risk Customer (HRC) Program conducts enhanced due diligence of customers who have been high risk. In addition, the HRI manages the daily activities, design and implement controls for risk mitigation related to Anti-Money Laundering, Anti-Terrorist Financing, Enhanced Due Diligence, Sanctions and Anti-Bribery/Anti-Corruption.

Job Description:

The Senior Manager, High Risk Customer Program Management, Strategy, and Initiatives reports to the Associate Vice President (AVP), Head of Canada Enhanced Due Diligence and High Risk Investigations. The Senior Manager, High Risk Customer Program Management, Strategy, and Initiatives supports the AVP, Head of Canada Enhanced Due Diligence and High Risk Investigations with the management and oversight of the HRC Program in Canada.

The Senior Manager, High Risk Customer Program Management, Strategy, and Initiatives is responsible for support, management, and strategic design of the High Risk Customer Program while partnering with stakeholders, working with people managers and investigators to ensure the controls are designed and operating effectively to mitigate the risk and compliance with regulatory requirements as well as the Bank's systems of internal controls. Additionally, the role will involve ensuring High Risk Customer Program is operating at peak staffing performance and efficiency while promoting a culture of compliance.

In this role you will oversee a large and significant multi-faceted AML operational function. You'll have overall accountability for providing strategic direction and guidance on a broad and diverse range of complex AML operational activities/analysis and/or specialized project support or services within enterprise AML Operations.

As a Senior Manager, Senior Manager, Quality Control/Maker - Checker, AML Enhanced Due Diligence, High Risk Customer Program , you will:

• Provide support to the Associate Vice President (AVP), Head of Canada Enhanced Due Diligence and High Risk Investigations with the strategic planning, transformation, oversight and management of the High Risk Customer Program.
• Provide assistance and support with the management of the High Risk Customer Program including assessment of risk, design of controls, processes, procedures, training, and ongoing development of personnel of the High Risk Customer Program.
• Design and implement periodic and ongoing reporting and communication for status of High Risk Customer Program to AVP, Head of Canada Enhanced Due Diligence and High Risk Investigations.
• Assist the AVP, Head of Canada Enhanced Due Diligence and High Risk Investigations with preparing, review and validation of all materials for reporting to the Board and Bank executive committees, Enterprise Risk Management, Global Financial Crimes Committee as well as the AML oversight Committee and other committees.
• Assist with ad hoc projects, initiatives and deliverables while managing competing priorities.
• Provide oversight and support with regulatory and audit examinations, issue management process, development of action plans for remediation of regulatory findings, audit and, testing issues as well as the validation of the findings and issues prior to submission for closure.
• Conduct internal and external monitoring of the environment to identify trends, themes and emerging risk relating to the High Risk Customer Program.
• Assess trends, themes and emerging risk to develop controls, initiatives and priorities to support the AVP, Head of Enhanced Due Diligence and High Risk Investigation to mitigate and manage risk while meeting regulatory expectations.
• Assist with risk assessment process including validation of data, provide input and commentary where applicable while ensuring the risk assessment accurately reflects the state of the High Risk Customer Program.
• Ensure controls are designed appropriately and operating effectively to mitigate risk and compliance with internal controls as well as regulatory requirements.
• Ensure regulatory obligations are mapped to the controls and procedures and periodically updated to reflect regulatory amendments.
• Assist and provide input into new initiatives while ensuring controls are adequate to mitigate the risk with new initiatives.
• Maintain effective relationships and coordinate with High Risk Customer Program team and other stakeholders impacted during investigation including internal stakeholders (e.g Human Resources, Corporate Security, Business Lines, Protect Platform etc.) and law enforcement.
• Provide oversight and guidance including coaching and identification of development for employees.
• Act as the highest point of critical issue resolution and provide direction to resolve.
• Participate in initiatives and/or special projects; long-term (1-2 years) time focus.
• Oversee research, development and implementation of new processes, technologies, or operating models.
• Work autonomously as the leader of the team and develop group policies procedures in coordination with leadership team.
• Participate in responding to periodic exams/audits and various regulatory bodies.
• Work closely with key business leaders to develop business plans; manage budgets as required.
• Coordinate group technology support, including vendor research databases.
• Monitor performance of AML Sanctions/ABAC systems; communicate feedback to management.
• Act as a brand ambassador for your business area/function and TD, both internally and externally.
• Keep abreast and maintain strong understanding and knowledge of regulatory requirements and changes, emerging risk and trends for application during investigation.

Job Requirements:

What can you bring to TD? Tell us about your most relevant experience, credentials, and knowledge for this role, as well as these requirements and desired attributes:

• Undergraduate degree preferred and AML designations (e.g CAMS, CFCS, CFE)
• Ten (10) or more years of AML experience with focus on high risk customer program and/or enhanced due diligence program.
• Experience and advanced knowledge of Canadian AML legislation, requirements and guidance including but not restricted to Financial Transactions Reports Analysis Centre of Canada (FINTRAC), Office of the Superintendent of Financial Institutions (OSFI). Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA)
• Expert in AML regulations, strategies, and risk management;
• Possesses and demonstrates expertise in the AML advisory, policy, change management, project management and operations
• Excellent communication and presentation skills, including public speaking / presentation skills and well developed listening and negotiation skills
• Strategic thinker; has excellent judgment and the ability to anticipate emerging trends
• Ability to work in a fast-paced environment and manage multiple priorities
• People leadership and management experience focused on talent development and coaching to nurture a high performing team
• Ability to operate in an evolving, sometimes ambiguous, matrixed environment.
• Demonstrates ability delivering on objectives, focuses on what matters and can work across silos to build effective working relationships
• Possesses an advanced level of financial and strategic acumen to provide insight on strategy development and execute effectively on a broad range of key business management activities
• Strong relationship building and negotiation skills and the ability to interact with sensitivity and leadership to advance the AML Function.
• Demonstrates strong problem solving & analytical skills, including the ability to comprehend a situation by breaking it down into its components and identifying underlying issues
• Can manage a diverse group of professionals and mobilize teams against complex requirements

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you

Language Requirement:

Ce poste n'exige pas la maîtrise d'une langue autre que le français./ This position does not require proficiency in a language other than French..

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Our Values
At TD we're guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Our Commitment to Diversity, Equity, and Inclusion
At TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We're dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve. Helping to Make an Impact in Communities – TD Ready Commitment
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That's why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It's our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Learn more: Canada | US | Europe & Asia Pacific #J-18808-Ljbffr