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    Service Technician - Cambridge, ON, Canada - Cold Jet

    Cold Jet
    Cold Jet Cambridge, ON, Canada

    1 week ago

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    Description

    Service Technician The Service Technician & Operations Specialist is responsible for providing installation, service and troubleshooting support on primarily dry ice blasting machines but also dry ice manufacturing equipment in our office and in the field.

    Ensure timely follow up on service opportunities, support on operational, office tasks and provide accurate documentation of quotes & service orders.

    This position will be located in Cambridge, Canada and will report to the Vice President, Customer Service Americas & Asia.

    Perform equipment repairs at some customer sites in the field and at Cold Jet's Rancho Cucamonga office, performing electrical and mechanical troubleshooting and repair on industrial machinery
    Provide technical phone support & hands on troubleshooting
    Generate and update service quotes, service call orders and job entries in company software systems and complete associated paperwork
    Contribute to sales of parts and service
    Support other Cold Jet departments, sales, engineering and operations
    Able and willing to travel up to 10% of the time, including international travel
    Communicates clearly and effectively with customers in a training situation
    Effectively applies technical and logical methodologies to solve problems in stressful and difficult environments
    Operations Support Responsibilities

    Inventory Management

    • Develop and implement inventory control procedures and sequence of operations within Cold Jet's Rancho Cucamonga office to optimize inventory flow as well as ensure inventory accuracy and correct use of systems
    • Review monthly inventory trends and discuss variations with the inventory manager
    • Recommend the replenishment of inventory as required by sales activity
    • Work effectively with the regional sales representatives to service their customers and grow their territories
    • Work with customers, look for opportunities to propose add-on sales of spare parts, accessories, extended service plans, spare part kits etc.
    • Work with the Cold Jet CRM software and log all customer issues that are not immediately resolved
    • Shipping
    • Select carriers and schedule freight trucks for machine shipments
    • Prepare paperwork for domestic shipments
    • Load machine shipments onto trucks using industrial equipment
    • Enter shipment, receiving and other data into the ERP system
    • Operate forklift and other industrial lift equipment
    Department Support
    ~ Handle all company business in the best interest of both customer and Cold Jet by creating value and providing win-win solutions
    ~ Build a long-term relationship with the customers so they can recognize you as a point of contact for customer service needs
    ~ Purchase office supplies and office services for the office
    ~ Forward business correspondence to headquarters and disseminate local correspondence from headquarters

    Degree in a technical field or equivalent military training

    • 5+ years' experience in field service working with mechanical equipment
    Proficient level skills with MS Office, especially Excel, and ERP & CRM applications

    • Strong business communication skills, from oral presentations to business writing
    • Strong mechanical aptitude


    Cold Jet is an innovative, energetic company that prides itself in the design, production, and sales of world-class, state-of-the-art dry ice technology.

    Cold Jet is managed by a knowledgeable and experienced team of dynamic and dedicated professionals, working towards a clear vision.

    By recruiting, hiring, training and retaining the most talented professionals, we continue to build our legacy of innovation and excellence.

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