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    Application Support Consultant I - Toronto, ON, Canada - Canadian Imperial Bank of Commerce

    Canadian Imperial Bank of Commerce
    Canadian Imperial Bank of Commerce Toronto, ON, Canada

    2 weeks ago

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    Description
    Application Support Consultant page is loaded Application Support Consultant

    Apply locations Toronto, ON time type Full time posted on Posted Yesterday job requisition id We're building a relationship-oriented bank for the modern world.

    You'll be joining CIBC's Capital Markets Technology group as a member of the Fixed Income Production Support team.

    As an Application Support Consultant, you'll bring extensive technical and operational expertise to facilitate, support and provide service delivery for our applications and advise on developing processes in order to enhance them.

    You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1 day per week on-site, while other days will be remote.


    Problem Resolution :
    Identify and resolve high to critically complex production problems for support of applications


    Collaborate :

    Work closely with Business Analysts and Developers on bug fixes and new product releases that will be added to our supported portfolio.

    Advise on and research all aspects of effective and efficient application or technical service delivery.

    Establish and build healthy working relations with the line of business we support as well as other related teams; work with external vendors and various technical teams to restore service during outages and to perform application validation after regular infrastructure maintenance.

    Communicate effectively with others verbally, recognizing that its more than just language but tone and style.


    Monitoring :
    Monitor and analyze services to identify opportunities for improvement and recommend solutions.

    You can demonstrate experience with : - 5 years of supporting a Front Office Trading Application (Fixed Income / Repo exposure preferred) .

    Strong technical trouble-shooting ability including knowledge of approaches, tools and techniques for anticipating, recognizing, and resolving technical (software, application or operational) problems and interpreting server logs.

    Expertise navigating a Unix environment and reading basic scripts (Python/Shell), writing SQL queries for day to day troubleshooting and for creating ad-hoc reports as required.

    Have used and/or configured ITRS real-time monitoring tool.

    It's an asset if y ou having working knowledge of the following trading systems:
    You know that relationships and networks are essential to success.

    We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program.

    We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

    You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit .

    Ad Hoc Reporting, Facilitation, Structured Query Language (SQL), Taking Initiative, Teamwork, UNIX Environment Similar Jobs (5)
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