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    help desk technician - Calgary, Canada - Kaco Systems

    Kaco Systems
    Kaco Systems Calgary, Canada

    2 weeks ago

    Default job background
    Description
    • Education:
    • Expérience:
    • Education

    • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
    • or equivalent experience
    • Tasks

    • Give access to computer networks
    • Report on the performance of computer systems and networks
    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Provide business systems, network and Internet support to users in response to identified difficulties
    • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
    • Perform Web-server backup and recovery operations
    • Manage incidents
    • Experience

    • 1 year to less than 2 years
    • Support for newcomers and refugees

    • Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
    • Durée de l'emploi: Permanent
    • Langue de travail: Anglais
    • Heures de travail: 30 to 40 hours per week


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