- Diagnosing and resolving incidents
- Answering user requests
- Monitoring production environments
- Developing a good understanding of the existing application(functional and technical)
- Ensure daily communication & transition with teams from other time zones
- Expert knowledge in SQL queries (Sybase T-SQL mandatory, Oracle PL/SQL would be an advantage) and DBMS concepts (Sybase Replication Server would be an advantage)
- Expert knowledge experience of working in Unix environments and Shell scripting or Windows
- Good knowledge experience of working in MacOS environments
- Knowledge of programming languages (C, C++, C, .Net, VBA, Client .Net, Java, The Client) would be an advantage.
- Knowledge of Excel macros would be an advantage
- Knowledge of Schedulers (Autosys, Control M), ETL tool (Datastage WTX) and file transfer tools (CFT) would be an advantage.
- Investment Banking / Capital markets knowledge
- Candidates must have a minimum of 5 years of experience in a similar role. He/she must be experienced in providing multi-disciplined technical support as part of a team, and have practical knowledge of performance and capacity management from an application, database and network perspective as well as strong aptitude for automation
- Nice to have : Mac knowledge
- Knowledge and experience of Investment service industry
- Good knowledge on Mutual funds Administration
- Knowledge of data collection and analysis in a large and complex/diverse environment, including relevant qualifications or experience, would be an advantage
- Knowledge on Performance Breakdown and Attribution calculation would be an advantage
- Strong analytical skills
- Good interpersonal skills and team player
- Client focused
- Attention to details
- High energy level coupled with a desire to take on responsibility
- Able to multi-task
- Bachelor s degree or higher or equivalent combination of education and experience
- Good French verbal communication skills are a plus, fluent English communication is a must
-
Spécialiste Support à la production
1 week ago
Thales Montreal, Canada Full timeLocation: Montreal, CanadaDans des marchés en rapide évolution, les clients à travers le monde font confiance à Thales. Thales est une entreprise où les personnes les plus brillantes du monde entier se regroupent pour mettre en commun leurs idées et ainsi s'inspirer mutuellement. ...
-
Application Production Support
3 weeks ago
Cofomo Montreal, CanadaCofomo : Un endroit où vous pouvez vous sentir chez vous. · Travailler avec Cofomo, c'est l'occasion de collaborer aujourd'hui aux projets technologiques de demain. · Appliquez vos compétences, vos connaissances et votre capacité de résoudre des problèmes dans un environnement ...
-
Production Support
1 week ago
ADP Montreal, Canada Part timeADP is hiring a Production Support – Part Time · Are you looking to grow your career in an agile, dynamicenvironment with plenty of opportunities to progress? · Do you want to continuously learn through ongoing training, development, and mentorship opportunities? · Are you look ...
-
Production Support
3 weeks ago
ADP Montreal, Canada Part timeJob Purpose · Reporting directly to the Associate Manager of Production, the primary responsibility of this incumbent is to support the Human Resourcing Outsourcing Third Party Remittance program. Performs all required splitting, batching, sorting, assembly, bagging, and dispatch ...
-
Support à La Production
1 week ago
Sogica Inc. Montréal, CanadaSOGICA est un chef de file canadien dans la production de documents transactionnels et marketing relationnel, y compris des solutions de pointe pour l'archivage et la présentation électronique. SOGICA est à la recherche d'un support à la production qui occupera un rôle important ...
-
Support à La Production
4 days ago
Sogica Inc. Montréal, CanadaSOGICA est un chef de file canadien dans la production de documents transactionnels et marketing relationnel, y compris des solutions de pointe pour l'archivage et la présentation électronique. SOGICA est à la recherche d'un support à la production qui occupera un rôle important ...
-
Support à La Production
4 days ago
Pac-Rite Montréal, Canada**Statut**: Temps plein, permanent · **Horaire**:_ 6:00 à 14h30 ou 8:00 à 17h00_ · **Taux horaire**: 16,50$/ h pour commencer - augmentation selon votre performance · **Bureau**: 9090 rue Pierre-Bonne, Montréal, QC, H1E 6W5 · On est à la recherche d'employés pour exécuter des tâc ...
-
Support à La Production
3 weeks ago
Pac-Rite Montréal, Canada**Statut**: Temps plein, permanent · **Horaire**:_ 6:00 à 14h30 ou 9:00 à 18h00_ · **Taux horaire**: 16,50$/ h pour commencer - augmentation selon votre performance · **Bureau**: 9090 rue Pierre-Bonne, Montréal, QC, H1E 6W5 · On est à la recherche d'employés pour exécuter des tâc ...
-
Production Support
2 weeks ago
ADP Montréal, Canada**Soutien à la production** · **Objectif de l'emploi** · **Tâches et responsabilités** · Recueillir et organiser les documents de l'équipe de l'Exploitation de HRO. Les documents doivent être associés au chèque approprié et envoyés au bon destinataire · Assurer le suivi des dossi ...
-
Support à La Production
6 days ago
Héroux-Devtek Inc. Montréal, Canada**Information sur la société**: · Héroux-Devtek, dont le siège social est situé à Longueuil (Québec) au Canada, est une société active à l'échelle mondiale desservant le marché de l'aérospatiale par le biais d'installations de production situées en Amérique du Nord et en Europe. ...
-
Production Support
1 week ago
ADP Montreal, Canada Part timeADP is hiring a Production Support – Part Time · Are you looking to grow your career in an agile, dynamicenvironment with plenty of opportunities to progress? · Do you want to continuously learn through ongoing training, development, and mentorship opportunities? · Are you lookin ...
-
Application Production Support
1 week ago
US Tech Solutions Montreal, Canada Contract· JOB DESCRIPTION: · Application Production Support · Montreal, QC · Months · Hybrid · Business Overview: · The IT Application Production Support Team - Investment Funds Services - is part of the Information Technology Group, which works simultaneously on a wide range of p ...
-
Technicien Support à La Production Production
2 weeks ago
Grass Valley Montréal, Canada**Pourquoi joindre les rangs de Grass Valley?** · **GV est le chef de file des solutions de diffusion en direct.** · **GV demeure au fait des tendances du marché**: Nous créons des solutions de diffusion en direct novatrices et révolutionnaires pour répondre aux besoins et aux ré ...
-
Production Support Engineer
4 weeks ago
AddSource Montreal, CanadaPosition : Production Support Engineer · Location: Montreal · Onsite day 1 · This Is What We Look For – · Interested in Supporting distributed Platform · Likes to work in a fast-paced dynamic environment and you are not afraid to change things to make them better. · Enjoys new t ...
-
Production support intern
3 weeks ago
ABB Schweiz AG Montréal, QC, CanadaProduction support intern – Industrial, mechanical, or electrical engineering · Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. · At ABB, we have the clear goal o ...
-
Spécialiste Support à La Production
2 weeks ago
Thales Group Montréal, CanadaLocation: Montreal, Canada · Dans des marchés en rapide évolution, les clients à travers le monde font confiance à Thales. Thales est une entreprise où les personnes les plus brillantes du monde entier se regroupent pour mettre en commun leurs idées et ainsi s'inspirer mutuelleme ...
-
Coordonnateur TI support à la production
3 weeks ago
Beneva inc. Longueuil, CanadaCoordonnateur TI support à la production page is loaded · Coordonnateur TI support à la production · Postuler locations Québec, Québec Chicoutimi - 255 rue Racine Est - 35h Longueuil rue Saint-Charles O - 35h time type Temps plein posted on Publié il y a 2 jour(s) job requisitio ...
-
Application Production Support Analyst
1 week ago
TalentBurst, Inc. Montreal, Canada ContractTitle: Application Production Support Analyst · Duration: 24 Months with possibility of extension · Location: Montreal QC H3A 2A6 (Hybrid Work) · Pay Rates: T4 Only · Job Description: · Production Support Act as first line of contact for production environment and provide Level1 ...
-
Production Support Analyst
3 weeks ago
Talentburst Montreal, CanadaProduction Support Act as first line of contact for production environment and provide Level1 /Level2 functional and technical support. Coordinate with Level3, DEV and Infra teams about new and recurring production issues and help in root cause analysis and timely resolution. Pro ...
-
Product Support Analyst
2 days ago
Vision Travel Montréal, QC, CanadaEmbark on the next step in your career journey with Direct Travel · Direct Travel has an immediate opening for a Product Support Analyst to work directly with customers, third party vendors, and Direct Travel Account Management/Sales/Operations teams to demonstrate, implement an ...
Application Production Support - Montreal, Canada - Axelon Services Corporation
Description
Job Title: Application Production Support AnalystLocation: Montreal, Quebec
Shift: Monday to Friday 12:00PM to 09:00PM in Summer 11:00PM to 8:00PM in Winter Sunday rotational once to twice a month, same working hours
Position Summary:
The primary purpose of the job is to ensure day-to-day quality of service of live applications to end-users by :
The position consists in providing support for the corresponding list of applications in a cross-regional environment, in a follow-the-sun model. It also encapsulates Incident, Change, Problem, Service Request and Release Management as part of the Service Management catalogue in line with the defined Standard Operating Procedures. Being a follow-the-sun model, candidates will be expected to work on different alternating shifts.
C andidates having an exposure to ITIL V3, capable of participating critical initiatives within the Team, interact with Quality Control and Reporting Teams in the production of Key Performance Indicators and exposure/experience towards follow-the-sun support model may be favoured.
In addition, having technical and functional experience with applications like (but not limited to) SWIFT, Cash Pooling, Bloomberg, Datawarehousing, Regulatory reporting and other financial/business applications will be favoured.
Required Technical knowledge: