- Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model
- Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns
- Supervise and assist Front Desk team as required
- Ensure adherence to quality standards and service
- Handle complaints and provide resolution
- Assist Front Office Manager as required
- Serves as the property Manager on Duty as required
- Follow company and Front Office policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training
- Learn and adhere to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary
- Have a complete understanding of key systems (Onity & Salto)
- Speak using clear and professional language; answer telephones using appropriate etiquette
- Welcome and acknowledge guests; anticipate and address guest needs; assist individuals with disabilities; thank guests with genuine appreciation
- Maintain confidentiality of proprietary information; protect company assets
- Prepare and review written documents accurately and completely
- Ensure personal appearance is clean and professional
- 3+ years' experience as Guest Services Agent or similar
- Opera PMS Experience an asset
- High School graduation required
- First Aid certification an asset
- Ability to plan, prioritize and complete multiple projects in a timely manner
- Ability to develop common sense solutions to everyday problems
- Ability to develop and motivate staff to achieve goals
- Ability to work with all employees to promote teamwork and co-operative relationships within and across departments
- Ability to provide ongoing coaching to staff to enhance performance
- Ability to stand, sit, or walk for an extended period
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds
- Must be available to work varied shifts: including days, evenings, overnights, weekends & holidays
- Full open availability from Mid May through end of September
- Must be legally eligible to work in Canada without restriction
- Shared Staff Accommodation
- Extended Health and Dental Benefits
- Employee and Family Assistance Program
- Employee discounts on accommodations, dining and marina at our sister properties (Hotel Eldorado, Manteo Resort and Eldorado Marina, and Hampton Inn & Suites Kelowna Airport, Home2Suites)
- An excellent work environment, with a focus on staff recognition and teambuilding
- Room for growth and development
-
Food Service Supervisor
1 day ago
Tim Hortons | Coffee & Donuts Kelowna, CanadaThis position involves the supervision of team member activities on shift to ensure that Tim Hortons' standards around people, product, cleanliness and exceptional customer service are fulfilled. · The Food Service Supervisor is an hourly paid position and entails supervision and ...
-
Food Service Supervisor
8 hours ago
QUESADA BURRITOS & TACOS Kelowna, CanadaEducation: Secondary (high) school graduation certificate · - Experience: 1 to less than 7 months · **Tasks**: · - Establish methods to meet work schedules · - Supervise and co-ordinate activities of staff who prepare and portion food · - Train staff in job duties, sanitation and ...
-
Food Service Supervisor
2 days ago
Pakwaan Restaurant Ltd Kelowna, CanadaEducation: Secondary (high) school graduation certificate · - Experience: Experience an asset · **Work setting**: · - Relocation costs covered by employer · - Willing to relocate · - Restaurant · **Tasks**: · - Establish methods to meet work schedules · - Supervise and co-ordinat ...
-
Food Service Supervisor
8 hours ago
Hot Pot Grill Authentic Indian Cuisine Kelowna, CanadaEducation: Secondary (high) school graduation certificate · - Experience: 1 to less than 7 months · **Tasks**: · - Establish methods to meet work schedules · - Train staff in job duties, sanitation and safety procedures · - Ensure food service and quality control · - Address cust ...
-
Food Service Supervisor
8 hours ago
Pizza 64 Kelowna, CanadaEducation: Secondary (high) school graduation certificate · - Experience: 1 year to less than 2 years · **Work setting**: · - Restaurant · **Tasks**: · - Supervise and co-ordinate activities of staff who prepare and portion food · - Train staff in job duties, sanitation and safet ...
-
Food Service Supervisor
8 hours ago
Tim Horton 2974 Kelowna, CanadaEducation: No degree, certificate or diploma · - Experience: 1 year to less than 2 years · **Tasks**: · - Establish methods to meet work schedules · - Supervise and co-ordinate activities of staff who prepare and portion food · - Train staff in job duties, sanitation and safety p ...
-
Food Service Supervisor
2 days ago
Half Moon Pizzeria Ltd. Kelowna, CanadaEducation: Secondary (high) school graduation certificate · - Experience: 1 year to less than 2 years · **Tasks**: · - Establish methods to meet work schedules · - Supervise and co-ordinate activities of staff who prepare and portion food · - Train staff in job duties, sanitation ...
-
Food Service Supervisor
1 day ago
WGP-210 Holdings Ltd Kelowna, CanadaEducation: No degree, certificate or diploma · - Experience: 1 year to less than 2 years · **Work setting**: · - Food service establishment · - Coffee shop · - Fast food outlet or concession · - Restaurant · **Tasks**: · - Establish methods to meet work schedules · - Supervise an ...
-
Food Service Supervisor
1 day ago
D Spot Dessert Cafe Kelowna, CanadaEducation: · - Expérience: · **Education**: · - Secondary (high) school graduation certificate · **Tasks**: · - Supervise and co-ordinate activities of staff who prepare and portion food · - Train staff in job duties, sanitation and safety procedures · - Estimate ingredient and s ...
-
Food Service Supervisor
8 hours ago
Robert Laurin Holdings Ltd. Kelowna, CanadaEducation: No degree, certificate or diploma · - Experience: 1 year to less than 2 years · **Work setting**: · - Restaurant · **Tasks**: · - Establish methods to meet work schedules · - Supervise and co-ordinate activities of staff who prepare and portion food · - Train staff in ...
-
Guest Services Supervisor
1 day ago
Days Inn Penticton Penticton, CanadaJob Overview: · DeskWe are seeking a friendly and customer-oriented individual to join our team as a Guest Service Supervisor. As a Guest Service Supervisor, you will be responsible for providing exceptional service to our guests and ensuring their stay is comfortable and enjoyab ...
-
Food Service Supervisor
1 day ago
A&W, Innovation Drive Peachland, CanadaEducation: Secondary (high) school graduation certificate · - Experience: 1 year to less than 2 years · **Tasks**: · - Establish methods to meet work schedules · - Supervise and co-ordinate activities of staff who prepare and portion food · - Train staff in job duties, sanitation ...
-
Food Service Supervisor
1 day ago
DOSA CREPE CAFÉ Vernon, CanadaEducation: Secondary (high) school graduation certificate · - Experience: 1 to less than 7 months · **Tasks**: · - Establish methods to meet work schedules · - Supervise and co-ordinate activities of staff who prepare and portion food · - Train staff in job duties, sanitation and ...
-
Food Service Supervisor
2 days ago
Wasabi Sushi and Grill Vernon, CanadaEducation: Secondary (high) school graduation certificate · - Experience: Experience an asset · **Tasks**: · - Establish methods to meet work schedules · - Supervise and co-ordinate activities of staff who prepare and portion food · - Train staff in job duties, sanitation and saf ...
-
Food Service Supervisor
2 days ago
Sushi Kojo Penticton, CanadaEducation: No degree, certificate or diploma · - Experience: 3 years to less than 5 years · **Work setting**: · - Restaurant · **Tasks**: · - Establish methods to meet work schedules · - Supervise and co-ordinate activities of staff who prepare and portion food · - Train staff in ...
-
Guest Service Supervisor
1 day ago
Sandman Hotel Group Kelowna, BC, CanadaThursday, April 25, 2024 · Proud to be 100% Canadian-owned,Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to cel ...
-
Food Service Supervisor
9 hours ago
A&W Restaurants Inc Kelowna, Canada Full timeA&W in Kelowna, BC, is seeking full-time, permanent, Food Service Supervisors, in our Capri location to start immediately. · The Company Operating Name: Uzjen Holdings Ltd. O/A A&W · Title of Position: Food Service Supervisor · Business Address: Capri- 1799 Gordon Drive, Kelown ...
-
Parking Services Supervisor
3 weeks ago
City of Kelowna Kelowna, Canada Bylaw Enforcement, Parking/Towing ServicesParking Services Supervisor · Join our dynamic team · Help create Kelowna as a City of the Future. Our diverse and dynamic team strives to innovate to make things better, work as one team, serve proudly, and lead responsibly. As the Parking Services Supervisor, you will be respo ...
-
Guest Services Supervisor
2 days ago
Eldorado Resort Kelowna, Canada Full timeOur spectacular Eldorado Resort is situated right on the shores of Okanagan Lake, a few kilometers south of the William R. Bennett bridge. Eldorado Resort consists of Hotel Eldorado, Manteo, and Eldorado Marina, with world-class amenities including multiple outlets, gyms, indoor ...
-
food service supervisor
5 hours ago
A&W, Innovation Drive Kelowna, CanadaEducation: · Expérience: · Education · Secondary (high) school graduation certificate · Tasks · Establish methods to meet work schedules · Supervise and co-ordinate activities of staff who prepare and portion food · Train staff in job duties, sanitation and safety procedures · ...
Guest Services Supervisor - Kelowna, Canada - Eldorado Resort
Description
Our spectacular Eldorado Resort is situated right on the shores of Okanagan Lake, a few kilometers south of the William R. Bennett bridge. Eldorado Resort consists of Hotel Eldorado, Manteo, and Eldorado Marina, with world-class amenities including multiple outlets, gyms, indoor and outdoor pools, boardwalk, tennis courts, and a private beach.
If you are looking for an exciting and rewarding opportunity to showcase your talent and join a team that brings out the best in each other, then we want to hear from you Our beautiful lakeside property offers a wide range of exciting career opportunities. We offer competitive earnings potential, employee discounts on water sport rentals, discounted food & beverage at all our Argus Properties Ltd. owned restaurants and hotels, fun social events, and great colleagues
Position Summary:
Under the guidance of the Front Office Manager, the Guest Services Supervisor is responsible for leading the day-to-day Front Desk operations, ensuring, and maintaining a consistently high standard of guest service. You will be responsible for checking guests in and out, coaching the team and maintaining the smooth flow of front desk services and daily operations of Eldorado Resort.
What will you be doing?
You will be responsible for performing the following tasks to the highest standard:
What are we looking for?
To successfully fill this role, you should demonstrate the following:
Perks
Don't miss this exciting opportunity to join our Eldorado Resort family