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    Service Coordinator - Edmonton, Canada - Johnson Controls International

    Johnson Controls International
    Johnson Controls International Edmonton, Canada

    1 week ago

    Default job background
    Full time
    Description
    Job DescriptionUnleash your potential with the Johnson Controls team

    As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

    Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

    Your next incredible opportunity is just a few clicks away

    Here's what we have to offer

    • Competitive pay.
    • Paid vacation, holidays, and sick time.
    • Comprehensive benefits package, including retirement savings plan, medical, dental, and vision care - available from day one.
    • Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
    • Encouraging and collaborative team environment.
    • Dedication to safety through our Zero Harm policy.
    • JCI Employee discount programs (The Loop by Perk Spot).

    What you will do

    This position will be responsible for the scheduling and optimization of service work. Scheduler will have the responsibility of ensuring all customer commitments are met regarding service delivery.

    How you will do it

    • Utilize the automated scheduler functionality in Oracle (ACE) and assign the service call to the optimal technician based on skills, territories, customer preferred technician (if applicable), availability of the technician, service contract response time, and criticality of the call and proximity to the customer.
    • Communicate and resolve issues with customers and personnel regarding the scheduling of service repair work.
    • Alert management of potential problems resulting from customer or field complaints and work to resolve.
    • Measure branch activity and compliance with program initiatives, identify areas that require improvement and develop and implement action plans with branch/region management. Monitor effectiveness and take corrective actions as required.
    • Demonstrate the ability to prioritize scheduling backorders in addition to tracking and resolving customer issues. Reassign work as needed to manage customers' expectations making judgments based on current workloads and priorities
    • Monitor Technician activity and schedules ensuring that customer commitments are met, clearly communicate status changes back to the customer regarding early or late anticipated arrivals.
    • Close service requests on a weekly basis for billing and set up follow up appointments as needed.
    • All other duties as assigned.

    What we look for

    Required

    • 3-5 years of customer service
    • Excellent communication skills
    • Prominent level of organization
    • Fleet scheduler or service coordinator
    • Strong with Excel

    Preferred

    • Associate or Bachelor's preferred
    • Experience working in Tyco, Johnson Controls, or in a similar fast-paced work environment
    • Use of ACE/Oracle systems preferred
    • Product knowledge of life safety (fire alarm & sprinkler) equipment preferred

    Johnson Controls' Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act ("AODA"). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls' applicable AODA policies are available on our website at for your reference, and can be made available in accessible formats upon request.

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