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    Customer Service Representative - Montréal, QC, Canada - CIBC

    CIBC
    CIBC Montréal, QC, Canada

    4 days ago

    CIBC background
    Description
    We're building a relationship-oriented bank for the modern world.

    As a member of the Investor Services Inc (ISI) team, you'll be the first point of contact for ISI clients (including Investors Edge), via phone and online channel.

    As a Customer Service Representative, you can make a meaningful impact in the lives of our clients by using your exceptional interpersonal and relationship building skills to recognize and accurately assess each client's needs and provide a timely resolution.

    Investor Service Inc is a non-advice group, you will not be able to provide clients recommendations or advice on products or investments.

    The role demonstrates solid written, verbal, and interpersonal skills to refer clients to related client relations and service groups or escalate to management The role makes recommendations on client matters to meet work objectives, ensuring that clients experience a bank that listens actively and demonstrates care for their unique needs.

    You'll begin your frontline client service journey with an industry-leading paid training program.

    Your training will get you equipped with the skills and knowledge to provide the best possible experience to CIBC clients – we know there's a learning curve and we're here to help.

    You'll initially participate in approximately 4 weeks onsite training in downtown Montreal as of June 4th, 2024 with a mix of in-class learning and on-the-job application - fromMonday to Friday,9:00 a.m.

    A quick note on your availability –our Contact Centre is open Monday to Friday from 8:00 am to 8:00 pm.

    We'd like for you to be flexible between these hours.

    Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

    Client engagement - Provide support for clients by recognizing and accurately assessing their needs. Product knowledge - Deeply understand the lSI products and Investor's Edge platform to ensure clients receive exceptional support.
    Strong knowledge of the Online Brokerage systems and products to allow quick resolution of problems.
    Computer Savvy - Able to easily navigate and focus on multiple software applications and dual monitors.
    You find meaning in relationships and surround yourself with a diverse network of partners. You're fluent in French and English to support business operations outside of Quebec, Canada.

    We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

    You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

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