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    Senior IT Systems Analyst - Windsor, ON, Canada - Green Shield Canada (GSC)

    Green Shield Canada (GSC)
    Green Shield Canada (GSC) Windsor, ON, Canada

    3 weeks ago

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    Description
    When it comes to health, we're always looking for waysto push for better. We'rethe only not-for-profit social enterprise that brings worlds of coverage andcare together, all in one place.

    We're noble challengers, purposefully building a betterway and we need the best people to help us create a more holistic approach thattakes care of the mind and body.

    Our mission is to create better health for allCanadians, and we know that starts with our employees. As a large custom-development shop, GreenShield believes in integrating IT into all aspects of our business.

    Our IT team is highly engaged and committed to supporting the growth of the organization by leveraging and integrating advancements in technologies to support the execution of GreenShield's strategic plan.

    Our approach is rooted in strategic partnerships, so being a part of the IT team offers a variety of rewarding challenges for today's solution-driven professionals.

    Reporting to the Manager, Network Operations the Senior Network Analyst plays a lead role in the Network Administration team responsible for support of the GreenShield network including switching, routing, firewall, IPS, and telephony infrastructure.

    Support the delivery of IT services to meet service level agreements (SLA) for internal and external customers.
    Lead and/or Assist in the planning, design, implementation and operation of complex network infrastructure systems that include the following services:
    Enterprise networking environments including Data Centre, Campus and Cloud networks
    Campus Wired & Wireless environments
    Policy management and control platforms for wired, wireless and VPN
    Network-based security appliances such as firewalls & intrusion prevention system (IPS)
    Network Services Automation
    Lead and/or Assist in the planning, design, implementation and operation of complex network infrastructure systems that include the following services:
    Room-based video collaboration endpoints and video interoperability systems
    Monitor network performance and capacity in the areas of response, throughput, availability, and capacity.
    Leads change, incident, and problem management tasks with production network team.
    Conduct performance monitoring and baseline analysis, with a keen focus on improving service robustness, resilience, and stability.

    Participate in maintenance and testing of disaster recovery plans, processes, and procedures necessary to recover services in the event of a disaster.

    Responsible to comply with corporate IT and Security policies.
    Also, leverage these relationships to explore new technologies.

    Collaborate closely with other IT and business teams in the development and implemention of new solutions following the GreenShield project delivery processes.

    Provide mentorship within the Team as a Senior technical resource.
    The ability to work occasional early or late shifts to support changes.
    When it comes to health, we're always looking for waysto push for better. We'rethe only not-for-profit social enterprise that brings worlds of coverage andcare together, all in one place.

    We're noble challengers, purposefully building a betterway and we need the best people to help us create a more holistic approach thattakes care of the mind and body.

    Our mission is to create better health for allCanadians, and we know that starts with our employees. As a large custom-development shop, GreenShield believes in integrating IT into all aspects of our business.

    Our IT team is highly engaged and committed to supporting the growth of the organization by leveraging and integrating advancements in technologies to support the execution of GreenShield's strategic plan.

    Our approach is rooted in strategic partnerships, so being a part of the IT team offers a variety of rewarding challenges for today's solution-driven professionals.

    Reporting to the Manager, Network Operations the Senior Network Analyst plays a lead role in the Network Administration team responsible for support of the GreenShield network including switching, routing, firewall, IPS, and telephony infrastructure.

    Support the delivery of IT services to meet service level agreements (SLA) for internal and external customers.
    Lead and/or Assist in the planning, design, implementation and operation of complex network infrastructure systems that include the following services:
    Enterprise networking environments including Data Centre, Campus and Cloud networks
    Campus Wired & Wireless environments
    Policy management and control platforms for wired, wireless and VPN
    Network-based security appliances such as firewalls & intrusion prevention system (IPS)
    Network Services Automation
    Lead and/or Assist in the planning, design, implementation and operation of complex network infrastructure systems that include the following services:
    Room-based video collaboration endpoints and video interoperability systems
    Monitor network performance and capacity in the areas of response, throughput, availability, and capacity.
    Leads change, incident, and problem management tasks with production network team.
    Conduct performance monitoring and baseline analysis, with a keen focus on improving service robustness, resilience, and stability.

    Participate in maintenance and testing of disaster recovery plans, processes, and procedures necessary to recover services in the event of a disaster.

    Responsible to comply with corporate IT and Security policies.
    Also, leverage these relationships to explore new technologies.

    Collaborate closely with other IT and business teams in the development and implemention of new solutions following the GreenShield project delivery processes.

    Provide mentorship within the Team as a Senior technical resource.
    The ability to work occasional early or late shifts to support changes.
    A university degree or college diploma in Computer Science or a related discipline.
    ~ Minimum of 10 years' experience with network support in Enterprise class IT environments.
    ~ Experience with the following is required: o TCP/IP, DNS and web-based technologies o Datacenter (Cisco Nexus) o LAN (Cisco/Meraki) o Routing (OSPF, BGP) o SD-WAN (Aruba/SilverPeak) o Wireless network (Cisco/Meraki) o Network Analysis Tools (Viavi/PRTG) o Zero Trust Network Architecture o

    Cloud Networks:

    Experience with the following will be an asset: o Firewall (CheckPoint), IPS (Cisco Firewpower) o Video Conference o Telephony (Avaya including Avaya Aura Contact Center, Nuance IVR) o Contact Center applications (Verint WFO and EM) o Experience supporting Intel servers, AIX servers, and Pure Storage are a definite asset.

    Excellent planning, organizing, and time management skills with strong attention to detail.

    Being intentionally inclusive of diversebackgrounds, perspectives and experiences will enhance our company culture topositively impact how we support our communities.

    Proficiency in English is requiredfor this position.

    As part of this role, you will be required to communicatewith colleagues or customers who use English as their primary language.

    By requiring English proficiency for thisposition, we aim to ensure that our employees can excel in their roles,collaborate, and communicate effectively, and contribute to the success of ourorganization.

    GS supports diversity, equity andinclusion in our teams and communities, and we value the unique contributionsmade by all.

    We encourage applications fromall candidates and will accommodate needs under human rights legislationthroughout all stages of the recruitment and selection process.

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