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    Supervisor, Engineering Applications - North Vancouver, Canada - Seaspan

    Seaspan
    Seaspan North Vancouver, Canada

    2 weeks ago

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    Description

    The Engineering Applications Supervisor


    The Engineering Applications Supervisor monitors and provides end user support for all Seaspan users across all locations. This role is responsible for the support, maintenance, and administration of the applications. Additionally, the Supervisor participates in planning, development, evaluation, and coordination of system applications to support Seaspan's business.

    Note: This position qualifies for an optional hybrid work schedule after 90 days of onsite work and onboarding. Employee will be subject to the terms of the Flexible Work Policy Agreement.

    What you'll do


    1. Ensure business operational excellence by working independently or with other teams including the vendor to resolve production issues, identifying trends or root cause behaviors for recurring application issues or integration errors.
    2. Lead and mentor a team of Application Analysts.
    3. Provide guidance, support, and coaching to team members to foster their professional growth and development.
    4. Provides end-user support and maintains relationships through incident resolution, administration functions such as security changes and batch uploads, request prioritization and delivery, system user training, and process change management.
    5. Liaises with company's software suppliers for rectification of problems or emergencies.
    6. Leads and coordinates the completion of operational projects such as system upgrades, new functionality, or interface changes.
    7. In partnership with project managers ensures the smooth transition of projects into operations.
    8. Leads testing of new functionality including development of test strategy. Coordinates testing resources and prepares test completion metrics for test script execution.
    9. Initiates and leads process improvement activities. Advocates for change. Coordinates resource assignments across support and project activities.
    10. Assumes responsible for overall applications queue health and support service levels. Works with other IT leaders to develop operational processes such as incident, problem, request, and knowledge management; monitors change control processes to ensure protocols and standards are adhered to.
    11. Maintains records of software license purchases and user counts to ensure compliance with licensing agreements.

    What you'll bring


    Bachelor's degree in Computer Science, Business Administration, or completion of a Post-secondary Diploma in Computer Science. Minimum 5 years of experience in an application analyst role. Minimum 3 years of experience in a supervisory or team lead capacity. In-depth, hands-on knowledge and technical expertise with enterprise-level systems (e.g. Aras and Cadmatic). Experience with developing and maintaining application interfaces. Experience with troubleshooting principles, methodologies, and issue resolution techniques. Proven experience playing a lead role on large projects. Natural leader with the ability to foster a team-oriented workplace, where employees work safely and productively together. Self-starter with a talent for inspiring and developing others into high performers through sharing wisdom, knowledge and experience, coaching, and mentorship. Ability to lead a technical team through a process and systems change. Passion for service excellence and business enablement with the ability to deliver work products that provide measurable business benefit. Technical knowledge of programming languages and relational databases, such as .Net, Java, C#, SharePoint, Oracle, and SQL Server. Communication, prioritization, problem-solving, decision making, and delegation abilities.

    Why you'll love working here


    This is a full-time, permanent position. With multiple operations and long-term projects, Seaspan employees enjoy job stability as we look ahead to build ships for decades to come. In addition to an annual bonus and pension plan matching, this role provides you a very competitive salary in line with the successful candidate's experience. Parking is included, and to assist those that are using transit, we operate a complimentary shuttle bus Monday through Friday with various pick-up and drop-off points around North Vancouver. We also provide a best-in-class health and wellness benefits package for this position, including such things as full healthcare (e.g. unlimited physiotherapy), dental, vision, life insurance, medical leave coverage, parental leave coverage, childcare benefit partnership, wellness/fitness reimbursement for memberships or registration fees, free on-site gym, and an Employee Family Assistance Program (EFAP).

    The estimated salary for this position is $96,300 - $117,700. In determining the final salary, Seaspan considers many factors including the successful Candidate's skillset and experience as well as position location and internal equity. The final base salary offer will be at the Company's sole discretion and presented as part of a competitive total compensation package.

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