- Learns, identifies, and interprets Museum policies and procedures in order to answer in-person and written inquiries.
- Receives all incoming telephone calls, phone messages and emails and responds or redirects as appropriate. Ensures appropriate voicemail messages are recorded.
- Receives all walk-in visitors and responds to inquiries appropriately.
- Provides daily and weekly bookings information to Admissions, Security, Café, Custodial, and Volunteer Information Desk departments.
- Creates and maintains weekly calendar of MOA s programming, and provides copies to staff & front line departments.
- Participates as a member of the Health & Safety committee, and checks and maintains first-aid supply.
- Oversees and maintains classroom and space bookings for Oral History Language Lab, Community Lounge and other meeting spaces for staff, volunteers, external and special groups.
- Organizes and maintains the efficient management of incoming and outgoing mail, courier shipments, and notifies recipients accordingly.
- Updates and keeps track of MOA staff contact/phone lists and distributes as necessary.
- Monitors and orders office supplies as necessary and maintains the photocopy/store room tidy and organized.
- Assists MOA staff with general reception-type duties (mail-outs etc.).
- Maintains reception area so that it is tidy and organized.
- Processes credit card payments for in-person transactions.
- Provides back-up and lunch coverage on the admissions desk and shop sales floor as needed.
- Works with the Curator of Education at the beginning of each school year to determine the school programmes schedule from September through June.
- Communicates directly with educators informing them on programme content, and offers suggestions based on enquiries. Provides information on costs, and availability.
- Responsible for all logistics of reserving, booking and confirming programmes and sending programme preparation materials to educators.
- Ensures MOA instructors and staff are aware of bookings, responds to any conflicts that arise from bookings, and receives educator's feedback on education programmes.
- Routinely meets with Curator of Education to coordinate special events such as the Coastal First Nations Dance Festival school performances, and the Vancouver School Board First People's Festival.
- Provides planning, registration and logistical support for special festivals.
- Manages the loan of artifact kits to schools including monitoring of kits, keeping records of loans, and submitting invoice requests to Financial Assistant.
- Responds to inquiries regarding visit content, cost, and availability.
- Books groups into available times, and sends confirmations.
- Schedules student guide(s) to host tour groups or arranges for MOA staff to lead tour.
- Directs feedback on guided or self-guided visits to appropriate staff.
- Responsible for compiling, and often adjusting, all schedules for programmes and tours, including information about who is responsible for delivering programmes and tours.
- Ensures notification of upcoming bookings and space uses to all museum staff, security, and, custodial, and troubleshoots when problems arise.
- Provides statistical information for internal annual reports and other inquiries.
- Works with MOA s computerized FileMaker bookings database, compiling statistics and producing reports.
-
Booking Coordinator
2 days ago
Wrap Guys Surrey, Canada**About WrapGuys**: · WrapGuys is a leader in the vehicle wrap industry, delivering top-tier custom designs to a diverse clientele. Operating at high volumes, our shop combines speed, precision, and creativity to maintain an unrivaled market presence. We are now looking for a Boo ...
-
Reception & Bookings Coordinator
6 days ago
UBC Vancouver, Canada Full timeStaff - UnionJob Category · CUPE 2950Job Profile · CUPE 2950 Salaried - Front Counter 2 (Gr3)Job Title · Reception & Bookings CoordinatorDepartment · Business Operations and Outreach | Museum of AnthropologyCompensation Range · $4, $4,316.00 CAD MonthlyPosting End Date · May 15, ...
-
Coordinator, Customer Services and Rental
6 days ago
University of British Columbia Vancouver, CanadaStaff - Non Union · Job Category · M&P - AAPS · Job Profile · AAPS Salaried - Business Operations, Level A · Job Title · Coordinator, Customer Services and Rental Operations (Fields and Baseball) · Department · South Campus Operations | Athletics and Recreation · Compensation Ran ...
-
Coordinator, Customer Services and Rental
6 days ago
University of British Columbia Vancouver, CanadaStaff - Non Union · Job Category · M&P - AAPS · Job Profile · AAPS Salaried - Business Operations, Level A · Job Title · Coordinator, Customer Services and Rental Operations (Fields and Baseball) · Department · South Campus Operations | Athletics and Recreation · Compensation Ran ...
-
Publications Assistant
1 week ago
The Continuing Legal Education Society of British Columbia Vancouver, Canada Part time**The Continuing Legal Education Society of BC ("CLEBC")** is the BC legal profession's preferred source for education and publications. CLEBC is a not-for-profit society that derives all of its income from the sale of courses and books. With more than 80 live and online courses ...
-
Research Assistant/technician 1
1 week ago
University of British Columbia Vancouver, CanadaStaff - Union · Job Category · CUPE 116 · Job Profile · CUPE 116 Hourly - Research Assistant /Technician 1 · Job Title · Research Assistant/Technician 1 · Department · Research | Emberson | Department of Psychology · Compensation Range · $ $25.99 CAD Hourly · Posting End Date · M ...
-
Or Booking/slating Clerk
1 day ago
PHSA Vancouver, Canada**Job Summary**: · In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority, patient safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and s ...
-
Corporate Paralegal
2 days ago
Fasken SLP Vancouver, Canada**Who We Are** · Fasken is a leading international business law and litigation firm. Our firm's 800 lawyers are located across offices in Vancouver, Surrey, Calgary, Toronto, Ottawa, Montréal, Québec City, London and Johannesburg. Providing strategic and thoughtful advice in all ...
-
Tour Operations Coordinator
1 week ago
Discover Canada Tours Vancouver, Canada**Tour Operations Coordinator** · **Position**: Operations Coordinator · **Term**:Full time · **Level**: Entry-Mid Level · **Reporting to**:Operations Manager · **Closing: Nov 15th** · **Start Date: ASAP. May 22nd, June 1st.** · **COMPANY OVERVIEW** · Discover Canada Tours specia ...
-
Conference Services Manager
6 days ago
University of British Columbia Vancouver, CanadaStaff - Non Union · Job Category · M&P - AAPS · Job Profile · AAPS Salaried - Conferences, Accommodations and Ceremonies, Level A · Job Title · Conference Services Manager · Department · Sales and Services | Conferences and Accommodation · Compensation Range · $5, $7,485.33 CAD M ...
-
Receptionist/coordinator
1 week ago
McCarthy Tetrault Vancouver, Canada**Job Description**: · - At McCarthy Tétrault, we offer challenging and rewarding career opportunities and are delighted to have been selected in 2023 as one of Canada's Top 100 Employers and as one of Canada's Best Diversity Employers for the eleventh consecutive year. Our cultu ...
-
Scheduling Coordinator
1 day ago
University of British Columbia Vancouver, CanadaStaff - Union · Job Category · CUPE 2950 · Job Profile · CUPE 2950 Salaried - Classroom/Exam Coord 4 (Gr8) · Job Title · Scheduling Coordinator · Department · Scheduling Coordinators | Operations | Scheduling Services | Scheduling, Records and Systems Management | Enrolment Servi ...
-
Office Support Clerk Iii
1 day ago
The City of Vancouver Vancouver, Canada**Requisition ID**:37466 · **Company** · Located on the traditional, ancestral and unceded lands of the xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistent ...
-
Hotel Coordinator
1 week ago
Rocky Mountaineer Vancouver, Canada**Purpose** · As a Hotel Coordinator you will be a member of the Rocky Mountaineer Hotel Services Team, which is part of the Operations Centre Planning Department. · The Hotel Coordinator processes guests' hotel accommodation in an accurate and timely manner, administers all hote ...
-
Collection Maintenance
1 week ago
University of British Columbia Vancouver, CanadaStaff - Union · Job Category · CUPE 2950 · Job Profile · CUPE 2950 Salaried - Pub Svc Library Asst 3 (Gr6) · Job Title · Collection Maintenance & Library Assistant · Department · UBC Library | Education · Compensation Range · $3, $4,082.00 CAD Monthly · Posting End Date · April 2 ...
-
University of British Columbia Vancouver, CanadaStaff - Union · Job Category · CUPE 2950 · Job Profile · CUPE 2950 Salaried - Pub Svc Library Asst 3 (Gr6) · Job Title · Public Service and Stacks Maintenance Assistant · Department · UBC Library | Koerner Library | Program Assistance · Compensation Range · $4, $4,540.00 CAD Mont ...
-
Facility Booking Clerk
6 days ago
The City of Vancouver Vancouver, Canada**Requisition ID**:40595 · **Organization** · Located on the traditional, ancestral and unceded lands of the xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consi ...
-
Administrative Support
1 day ago
University of British Columbia Vancouver, CanadaStaff - Union · Job Category · CUPE 2950 · Job Profile · CUPE 2950 Salaried - Administrative Support 3 (Gr6) · Job Title · Administrative Support · Department · Administrative Management | Department of Computer Science | Faculty of Science · Compensation Range · $3, $4,082.00 CA ...
-
Coordinator, Conference Services
1 week ago
McCarthy Tétrault Vancouver, CanadaAt McCarthy Tétrault, we offer challenging and rewarding career opportunities and are delighted to have been selected in 2023 as one of _Canada's Top 100 Employers_ and as one of _Canada's Best Diversity Employers_ for the eleventh consecutive year. Our culture is built on profes ...
-
Project Manager
1 day ago
Page Two Vancouver, CanadaPage Two has an exciting opportunity for an enthusiastic, organized, customer-service-oriented project manager who will guide authors and teams from early book conception through to publication and beyond. · **Company overview** · **What we stand for** · Care: Treat people with e ...
Reception & Bookings Coordinator - Vancouver, Canada - The University of British Columbia
Description
Job Summary
The Museum Front Counter Receptionist and Bookings Coordinator is the first point of contact for all incoming calls, queries and visitors to the administration offices at the Museum and is responsible for providing accurate and detailed information in a professional and timely manner. This position is responsible for booking educational programmes, guided tours and self-guided visits for outside groups, as well as internal events and programmes. This position must be familiar with Museum policies and procedures and be able to interpret these to a variety of people including staff, volunteers, students, visitors, First Nations and other community members, teachers, university, business, and government representatives, etc. In addition, this position oversees all room and space bookings and is also involved in the ongoing administrative activities of the museum.
Organizational Status
This position reports directly to the Assistant Director, Administration and works with other Museum staff, volunteers, and students, as well as the public, and others who contact or have business with the Museum, both internal and external to UBC. This position also schedules student guides for tours. This position works independently under general supervision.
Work Performed
This position is the first point of contact for the Museum of Anthropology administrative offices and serves as the central knowledgeable contact person for general MOA information.
General Front Counter Responsibilities:
School Bookings:
Tour Bookings and Self-guided Visits
All Bookings
Consequence of Error/Judgement
Errors in information given or in judgment would result in loss of credibility and service to the public as well as revenue for the Museum.
Supervision Received
Under direct supervision of the Assistant Director, Administration. Also works with the Curator of Education, the Curator of Public Programmes, and administrative staff.
Supervision Given
This position assists Museum Volunteers who deliver education programmes and other public services.
This position schedules student guides for tours and special events.
Minimum Qualifications
High school graduation, plus one year of related training, plus two years of related experience, or an equivalent combination of education and experience.
- Willingness to respect diverse perspectives, including perspectives in conflict with one's own
Demonstrates a commitment to enhancing one's own awareness, knowledge, and skills related to equity, diversity, and inclusion
Preferred Qualifications
University education or equivalent training and experience, plus business training in office procedures, practices, and typing. Completion of courses in Museum Studies or Northwest Coast ethnology and/or archaeology preferred. two years' experience working in a museum or other related environment or three years relevant UBC experience preferred.
Ability to take responsibility and exercise judgment mandatory. Ability to communicate effectively verbally and in writing. Ability to write clear and concise business English. Effective customer service and interpersonal skills. Effective organizational and multitasking skills. Ability to exercise cultural sensitivity, tact, and discretion. Experience working in environment dealing with First Nations culture preferred. Word processing/computer skills required.