Luke Grace

To whom it may concern,  I am pleased to apply for the position of Executive Assistant. As a candidate with over 8 years experience in the customer-service experience and almost 4 years of Administrative related experience, I believe that I am well qualified to meet the needs of your organization. I also have a track record of academic excellence, with an honours degree in Print and Digital Media Technology Management from Dublin Institute of Technology. I have also completed a professional diploma in Social Media marketing from the Digital Marketing Institute.

My extensive work experience in the service industry has enabled me to improve my skill set in many ways. In my daily work, I used constant communication to ensure that the best possible atmosphere and teamwork was maintained. I provided effective service to clients by answering queries, making recommendations and responding to requests. Taking orders and serving food has also aided me in developing meticulous attention to detail, time-management and interpersonal skills. I have also improved my negotiation skills while dealing with customer complaints.

From my Experience in Real Estate and UBC I have since honed in on my organizational skills and administrative skills. I assisted with scheduling Valuation appointments in the diaries of approximately 40 Real Estate Agents amongst other appointments at the point of Sale. With these tasks came the responsibility of making sure all our clients files were up-to-date with the necessary files notes and documents required.
I would often have to build excel sheets for both organizations and give monthly reports or bi-monthly expense reports.

I believe that I am a suitable candidate for this job as I am passionate about result based employment. I thrive working in teams but also enjoy working independently. I am ambitious, motivated and solution oriented with excellent communication and documentation skills. I have a lively and friendly personality as well as having excellent integrity and commitment.

I would really appreciate the opportunity to meet with you and discuss further, why I believe that I am a suitable fit for the role in question. I am available for interview at your convenience.

Yours sincerely,
Luke Grace
 

University Of British Columbia
Executive Assistant to the Associate Dean of Executive Education; May 2023 – Present
• Assist with the organisation and planning of the Associate Dean’s diary
• Assist with administrative tasks to ensure all filing systems are up-to-date and convenient for use
• Undertake Expense Reports every two months on behalf of the associate Dean
• Assist with onboarding of new employees and assist them with getting set up with access to department systems
• Work with multiple different entities to try and find a time that all parties are available for a meeting.

Joey Bentall One
Server Liaison; September 2022-March 2023
• Completing food and beverage service in a high-volume bar and restaurant
• Ensuring a consistently high standard of customer service is maintained
• Maintaining a clean and safe environment to mitigate risk of accidents for customers and staff
• Ensuring accuracy in cash handling to mitigate risk of discrepancies.
• Ensuring food safety procedures are followed at all times
• Facilitating customer bookings, ensuring organisation of booking schedule.
• Communicating order details and customer requirements to servers and staff
• Promoting a positive dining experience
• Dealing with complaints and issues with a positive, caring and helpful attitude
• Providing bills upon request and processing payment
• Ensuring efficient coaching is maintained, including mentoring new starters to ensure the highest standard of customer care is maintained
• Assisting at private events

DNG Estate Agents
Client Services Representative; February 2020-May 2022
• Facilitating customer bookings, ensuring organisation of booking schedule.
• Following up after valuation appointments to ensure quality service is provided by estate agents
• Brainstorming for traditional and digital marketing campaigns eg. social media, Mailshots etc
• Keeping in touch with prospective clients and offering  competitive deals to mitigate the chances of them choosing a competitor
• Running reports for the CEO and Department Head to measure the departments performance

HQ Restaurant
Server; August 2018-August 2019
• Working in a fast-paced environment, assisting customers in a diligent and polite manner in order to ensure a friendly atmosphere at the till
• Ensuring customer’s needs were met
• Operating coffee machines, POS System and card machines
• Cash management – ensuring accuracy to mitigate risk of cash shortages, balancing till at end of day
• Training new starters to ensure the highest standard of customer care is maintained

The Gibson Hotel
Server; September 2016-May 2018
• Working as a waiter and bartender
• Inventory Control Management – restocking service stations, bar fridges and buffets when necessary
• Coordinating high-end business lunches, ensuring the room is arranged to  fit the groups aesthetic
• Coordinating cross-functionally, aiding other departments at busy times
• Working in an extremely high-volume work environment

DTwo Bar and Grill
Server; April 2016-August 2016
• Completing service in a fast-faced, high-volume bar and restaurant
• Serving large groups, including functions up to 200 people
• Constantly available to customers in case of queries or complaints
• Mentoring new starters to ensure the highest standard of customer care is maintained

Aviva Stadium
Server; March 2015-March 2016
• Working as part of a team in a high-pressure environment ensuring constant communication is maintained to ensure high standards of customer service are achieved
• Serving large groups at match day events
• Efficiently dealing with any issues or complaints that arise with customers & coworkers
• Ensuring customer’s needs are met satisfactorily in a professional and courteous manner

Crowne Plaza Hotel
Banquet Server; November 2014-March 2015
• Promoting a friendly atmosphere, ensuring customer satisfaction whilst serving at banqueting
• Building teamwork skills while working in a high-volume, high-pressure work environment
• Serving large functions of up to 200 guests
• Ensuring food safety procedures are followed at all times
 

2021
Digital Marketing Institute
Professional Diploma in Social Media marketing
2014-2018
Dublin Institute of Technology, Ireland
Honors degree: Print and Digital Media Technology Management
2008-2014
Good Counsel College, Co. Wexford, Ireland
Irish Leaving Certificate (Second level education)