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    Field Service Technician - Toronto, Canada - Next Level Group

    Next Level Group
    Next Level Group Toronto, Canada

    Found in: Talent CA C2 - 5 days ago

    Default job background
    Full time
    Description

    Primary responsibilities will include:

    • Provide on-site installation, repairs, and maintenance of CNC Machine Tool product line.
    • Through preventative and corrective maintenance, ensure customer equipment performs at an optimal level of quality and efficiency.
    • Diagnose and troubleshoot defects in CNC Machine Tools.
    • Perform mechanical and electrical repairs on CNC machines and test for proper performance.
    • Investigate customer complaints and perform analysis to determine the cause of the problem.
    • Act as a liaison with the customer and providing customer support so that products are used at an optimal level.
    • Determine which replacement parts will be needed for service calls and ensure that they are available.
    • Provide detailed and accurate service reports and documentation.
    • Maintain all company-provided equipment, including tools and company service vehicle.
    • Understand and follow all service operations and procedures and submit completed company-required paperwork in a timely and accurate manner.
    • Must be available to travel as customer demands require and do so within company provided directions and guidelines.
    • Adhere to workplace safety policies, regulations and requirements
    • Assist other Field Engineers as directed.

    Ideal candidate will have the following experience and education:

    • Experience in technical field support - machine tools, automation, or electromechanical controls.
    • Perform mechanical and electrical repairs on CNC machines and test for proper performance.
    • Install, commission, and align CNC Machine Tools.
    • CNC programming knowledge is a preferred asset.
    • Must be customer oriented, conscientious and career minded as well as organized and possessing excellent people skills.
    • Good communication skills, have a valid driver's license and be able to travel within Eastern Canada but predominantly in Southern Ontario.
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