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    Operations Officer - Edmonton, Canada - Prime Hires

    Prime Hires
    Prime Hires Edmonton, Canada

    6 days ago

    Default job background
    Banking / Loans
    Description
    :

    Pay Rate: $22.50

    Start Date: asap

    Work Location: Hybrid in Edmonton

    SUMMARY OF DAY TO DAY RESPONSIBILITIES:


    • Execute more complex transactions and overrides accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)


    • Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained


    • Identify opportunities to improve service delivery


    • Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations


    • Support partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levels


    • Consistently exercise discretion in managing correspondence, information and all matters of confidentiality


    • Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)

    MUST HAVE:

    1. Computer skills, navigate websites – MS Suites – Excel (docs used for tracking, worklist, input status updates, exporting data), Word, PDFs (intermediate)

    2. Strong communication skills - verbal and written

    3. customer service, conversationalist

    4. Attention to detail

    5. The ability to identify and manage risk

    NICE TO HAVE:

    1. Previous working as Operations Officer/ Admin background

    2. Previous banking experience

    4. Previous work with SLAs

    We thank you for your interest in the position, however, only those who are qualified will be contacted

    Inclusion and Equal Opportunity Employment

    Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

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