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    Applications Engineer - Mississauga, Canada - SCHUNK GmbH & Co. KG

    SCHUNK GmbH & Co. KG
    SCHUNK GmbH & Co. KG Mississauga, Canada

    1 day ago

    Default job background
    Description
    SCHUNK is a family owned business since 1945. As a competence leader for Clamping technology and Gripping Systems we are committed to the complete satisfaction of our customers. With over 2500 employees worldwide and 7 main manufacturing facilities SCHUNK offers superior customer service and technical support all over the world. SCHUNK designs and manufactures an unmatched selection of clamping technology and gripping systems including grippers, rotary modules, linear modules, robotic components, sensors, lathe chucks, chuck jaws, toolholders, arbours, quick change pallets, magnets, and accessories. SCHUNK lives its mission that "with a pioneering spirit and perfection, we are setting worldwide standards".

    Department: Sales

    Territory: South Western Ontario

    Reports to: Group Manager

    Summary

    Assist the Team Leader and product sales team, distribution partners and end users with development, sales, distribution and support of SCHUNK components.

    Essential Duties and Responsibilitiesinclude the following. Other duties may be assigned.

    Develop and prepare customer quotes for specialty components including but not limited to:

    • Review customer requests for quotes,
    • Review customer specifications and/ or review customer parts,
    • Interpret drawings and other customer documents,
    • Develop customer design specifications,
    • Coordinate development of design specifications with customer,
    • Coordinate development of design drawings with customer and SCHUNK Design Engineering team,
    • Follow-up on prototype product design and application issues with customer, making required changes to final design to meet customer requirements and quality standards, and
    • Preparing and delivering quotes and sales orders to customer.
    • Track and follow up on quotes and sales orders with customers and potential customers.
    • Develop a design and production schedule that meets customer and SCHUNK business requirements, coordinating design, production and delivery with appropriate SCHUNK teams and facilities.
    • Track and follow-up on sales order progress through and including ensuring product delivery and customer satisfaction, making adjustments to production and/or delivery schedule when required to meet customer and SCHUNK business requirements.
    • Provide technical service and training presentations to customers and representatives relating to SCHUNK component's use, operation and maintenance
    • Provide customer support by phone and on the customer site.
    • May enter customer quotes and sales orders into AS400 system, tracking the order process and follow up through delivery of the product.
    • Perform duties of the Technical Specialist and Customer Service Representative (CSR) when necessary to meet business and customer needs.
    • Work with all product teams, Toolholding, Workholding and Automation Components, the production shop and the sales and marketing staff.
    • Assist the Marketing Department with Tradeshows.
    • Participate in SCHUNK special projects when requested.

    Supervisory Responsibilities:

    None.

    Qualifications:

    • Use initiative to provide customer service assistance.
    • Exceptional organization skills.
    • Ability to recognize and analyze problems, develop, implement and carryout solutions.
    • Ability to function effectively in a fast paced team environment.
    • Ability to work effectively in a small team environment with Management, Technical Specialist, other Applications Engineers, Marketing, CSR and Inside and Outside sales staff
    • Ability to use initiative to identify and solve customer and product delivery problems.
    • Ability to prioritize multiple tasks and projects coordinating priorities with team members.
    • Ability to quickly understand the component manufacturing and sales industry and SCHUNK product lines.

    Education and/or Experience:

    Bachelor's degree in Engineering or technology discipline or an equivalent combination of training, education and experience.

    Language Skills:

    • Ability to communicate technical information courteously and effectively over the phone and face-to-face with customers and employees.
    • Ability to read and understand technical documents such as technical drawings, operating and maintenance instructions, technical specifications, and procedure manuals and carry out instructions furnished in oral, written or diagram form.
    • Ability to write detailed reports and correspondence.

    Mathematical Skills:

    • Ability to apply high level mathematical concepts and operations.

    Reasoning Ability:

    • Ability to read, understand and interpret documents such as catalogs, price lists, inventory lists, operating and maintenance instructions, and procedure manuals and carry out instructions furnished in oral, written or diagram form.
    • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
    • Ability to follow direction from Group Manager to make informed decisions regarding price setting

    Computer Skills:

    • Ability to use PC applications including advanced skills with Microsoft spread sheets, and word processing, Internet and Email
    • Ability to use or learn to use in-house sales/order applications and/or systems.

    Certificates, Licenses, Registrations:

    Valid Driver's License

    SCHUNK Intec Corp.

    370 Britannia Road E, Unit 3

    Mississauga, ON L4Z 1X9

    Tel:

    Fax:

    #J-18808-Ljbffr
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