Care Coordinator - Toronto, Canada - Shift Collab

Shift Collab

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At Shift Collab, we are on a mission to make a positive impact on people's lives by facilitating their journey towards better mental health.

Our Care Team stands at the forefront of this mission, delivering exceptional care to ensure our clients experience the highest standard of support.

Over the past year alone, their dedication has been instrumental in facilitating more than 41,000 sessions for Canadians, making significant strides in enhancing mental health outcomes.

Reporting to the Client Experience Manager, we're looking for a part time Care Coordinator to join our award-winning team within a rapidly expanding Canadian company, contributing to meaningful work that truly makes a difference.

Conduct client intake assessments via phone or video, build rapport with potential clients, and guide them through meetings with multiple therapists until they find the right fit within our clinic
Proactively reach out to potential clients to ensure they receive topquality care, regardless of their client status
Coordinate the clinic's and therapists' schedules, monitor the waitlist, and optimize appointment allocation for efficient scheduling
Ensure all therapy sessions and consultations are scheduled, and address any scheduling issues promptly
Manage video therapy rooms for seamless online sessions, including adjustments and troubleshooting
Assist therapists with administrative tasks to streamline client care
Generate regular reports and support data requests for clinic operations and decisionmaking
Demonstrate empathy, possess clinical expertise, and handle challenging situations effectively to deliver exceptional care

Requirements:

Available Sunday-Wednesday (approximately 20hours)
Previous experience in a customer service or similar role, preferably in a mental health or healthcare setting
Strong interpersonal and communication skills
Empathetic and understanding approach to client interactions
Ability to multitask, manage schedules, and troubleshoot technical issues
Proficiency with technology and software related to scheduling, communication, and video conferencing
Attention to detail and organizational skills
Ability to work independently and as part of a team

Benefits

Salary $50,000$55,000 (prorated)
Remote first, with occasional inperson team meetings in Toronto
Health, dental and vision benefits
Wellness days in addition to vacation and your birthday off
Volunteer days to give back to a cause of your choice

If you're ready to join a compassionate team dedicated to providing the highest level of mental health care, we encourage you to explore this opportunity further and apply.

Join us on our mission to help Canadians build the lives they want—_one session at a time._