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    Showroom/Customer Service Representative - Burnaby, Canada - Tierra Sol Ceramic Tile Ltd.

    Tierra Sol Ceramic Tile Ltd.
    Tierra Sol Ceramic Tile Ltd. Burnaby, Canada

    5 days ago

    Default job background
    Retail
    Description

    Working from our Burnaby Facility, the Showroom/Customer Service Representative position provides excellent Customer Service to our internal & external Customers and promotes inside sales from our showroom.

    Duties & Responsibilities:

    • Answer all incoming phone calls.
    • Completing & answering all emailed inquiries/orders in a timely manner.
    • Meet & exceed customers' expectations at all times by resolving issues as quickly & efficiently as possible.
    • Positively support the company with productive input on issues and problem resolution.
    • Provide detailed follow-up on all orders ensuring that the customer receives updates where applicable (ETA's etc.).
    • Ensure all orders are entered/updated accurately & provide detailed notes where applicable.
    • Assist the sales team with monthly follow-up on orders to ensure orders stay current & updated.
    • Helping all customers with their selections in the showroom & providing them with samples.
    • Entering all customers information into shared excel showroom tracker.
    • Maintaining & updating showroom display boards.
    • Maintaining sample inventory & staying on top of sample replenishment.
    • Assist sales with sample ship outs/customer inquiries.
    • Maintaining & promoting clearance area.

    Knowledge, Skills and Abilities:

    • Strong oral & written communication
    • Strong computer skills: Microsoft Office (Word/Power-point/Excel) & Outlook.
    • Ability to multi-task & maintain staying organized.
    • High attention to detail
    • Strong listening & telephone skills
    • Ability to problem-solve and prioritize in a fast-paced environment.

    Education & Experience:

    • High School Diploma
    • Customer service/call center experience, preferably in a distribution environment
    • Order/data entry
    • Showroom assistance/design background would be an asset

    Position offers competitive wages & a comprehensive benefit package upon completion of 3-month probation period.

    Hours: 8:00am – 4:30pm, Monday – Friday (some Saturdays potentially when required)

    If you are excited about the opportunity to make a significant impact in a company like Tierra Sol Ceramic Tile Ltd., we encourage you to apply

    Tierra Sol Ceramic Tile Ltd. is an equal opportunity employer and welcomes candidates from all backgrounds to apply. We thank all applicants for their interest, but only those selected for an interview will be contacted.

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