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    Senior Director of Asset Management - Markham, ON, Canada - MJR Capital Services

    MJR Capital Services
    MJR Capital Services Markham, ON, Canada

    2 weeks ago

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    Description
    Do you want to work with an engaged team that cares about your success and growth from Day One?

    MJR Capital Services is continually seeking positive and motivated professionals that are driven to succeed and contribute to a winning team.

    Senior Manager, Third Party Collections
    MJR Capital Services Inc. (MJR) has established itself as a top-performing national supplier of collection and outsourcing services.

    We provide best-in-class service to a distinguished list of Canada's top credit granters, and we continue to experience strong, steady growth year over year.

    MJR's success in driving value and maintaining a high-level of performance for our top-tier clients can be attributed to a philosophy of dedication to client satisfaction, commercial flexibility, experience and investment in leading-edge technology.

    5 years have put pressure on all facets of society forcing consumers and businesses to adapt, including the receivables management industry.

    MJR Capital has not only been able to navigate these changing times, but we have grown. We are looking to immediately fill two Senior Manager roles to improve our current processes and our performance levels. Are you a dynamic leader who is seeking a new challenge and an opportunity to make your mark on the receivables management industry?

    The Senior Manager, Third Party Collections will primarily be responsible for managing a client group and a team of collection staff and transfer agents.

    The Senior Manager will develop and maintain team building relationships with collection staff, transfer agents, and the organization's support partners.

    Using an established suite of performance and productivity reports, the Senior Manager will conduct ongoing data-driven coaching sessions with staff to help each team member to consistently meet daily, weekly and monthly targets.

    The Senior Manager will act as a key point of contact for the organization's partners and clients and shall collaborate with its senior leadership to identify performance, resource and growth opportunities.

    Master a full understanding of our clients' directives, service and performance requirements and competitive measurements.
    Coach staff regarding Canadian federal & provincial regulatory policies; client and MJR service & policy requirements.
    Engage with senior leadership to develop effective collection strategies, growth opportunities, and continuous improvement plans.
    HR, IT, Client Services, Accounting, Legal, Compliance, QA).
    Minimum 5 years working in 3rd party collections.
    Minimum 2 years of managing and coaching staff.
    Proven ability to engage and motivate collection staff.
    Proven ability to develop debt collection strategy.
    Demonstrated experience in managing dialer technologies and contact strategies.
    Demonstrated experience in managing and measuring collection performance in a competitive collection environment.
    Demonstrated experience in recruitment of collection staff.

    Strong leadership skills in understanding performance drivers and implementing continuous improvement strategies with support groups (e.g., HR, IT, Client Services, Legal, Compliance, QA, Senior Leadership).

    An understanding of the DRS and/or Debtmaster collection platforms is an asset.
    An advanced understanding of Microsoft Excel is an asset.
    An understanding of the legal process is an asset.
    The Senior Manager, Third Party Collections reports to MJR's Senior Vice President.

    Job Types:
    Full-time, Permanent

    Qualified applicants should email a resume and covering letter including available start date and salary expectations to Lorne Smith, Senior Vice President at .MJR Senior Manager, Third Party Collections.

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